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Windows 7: Crash help, Reboot and select a proper boot device


29 Jul 2010   #1

Windows 7 Home 64-bit
 
 
Crash help, Reboot and select a proper boot device

I am new here and not sure exactly where to post this, but feel free to move it. I am also relatively inexperienced with computers.

I bought a new Asus K60I-RBBBR05 laptop 20 days ago from Best Buy. It's been magical. Earlier this morning, I attempted to access a website my friend had pointed out to me (Influence Project), although he did warn me that it might take a while to load. It was taking a while, so I waited a minute or two. I noticed my cursor was being very jittery and sluggish. Don't know if it's relevant. I was about to close that tab in my browser when I got a BSOD. I didn't get a chance to read it because the laptop shut down about 5 seconds after getting the screen. Now when I turn it on, I get the message "Reboot and select proper boot device or insert boot media in selected device." If I press ctrl-alt-del I can try to start windows, but it won't start either normally or in safe mode. Windows 7 came with the computer, so I don't have an installation disc, and I haven't yet had the opportunity to back up the recovery stuff. I'm sorry if I'm not clear on anything, but I'm kinda nervous. Please, let me know if you need more information. I'm desperate.

My System SpecsSystem Spec
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29 Jul 2010   #2

64-bit Windows 8.1 Pro
 
 

Have you tried to boot into safe mode... Let us know and we'll go from there..
My System SpecsSystem Spec
29 Jul 2010   #3

Windows 7 Home 64-bit
 
 

Ok, of course.

Once it loads, it flashes with a blue screen (not even half a second, no time to read it) and then brings me to a Windows Error Recovery screen. It says "Windows failed to start. A recent hardware of software change might be the cause" then presents me with two options, Launch Startup Repair or Start Windows Normally.
My System SpecsSystem Spec
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29 Jul 2010   #4

64-bit Windows 8.1 Pro
 
 

What happens when you select Startup Repair?
My System SpecsSystem Spec
29 Jul 2010   #5

Windows 7 Home 64-bit
 
 

It takes a while, but a window comes up asking me to select my keyboard input method (language is grayed out). Once I select US, it brings me to a window asking if I want to "use recovery tools that can help fix problems starting Windows" or "restore your computer using a system image that you created earlier." What should I do from here?
My System SpecsSystem Spec
29 Jul 2010   #6

64-bit Windows 8.1 Pro
 
 

Honestly.. If your laptop is only 20 days old, I'd return it to best buy for repair/replacement .... The problems that you are describing are really a bit too difficult to address in a forum setting, as you can't even logon to the OS....
My System SpecsSystem Spec
29 Jul 2010   #7

Windows 7 Home 64-bit
 
 

Okay, thank you so much for helping. (:
My System SpecsSystem Spec
29 Jul 2010   #8

64-bit Windows 8.1 Pro
 
 

Im sorry that we couldn't resolve your issue...
My System SpecsSystem Spec
29 Jul 2010   #9

Windows 7 Home 64-bit
 
 

It's fine. I'm very grateful that you were patient with me though.
My System SpecsSystem Spec
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 Crash help, Reboot and select a proper boot device




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