Windows 7: Bluescreen error causing PC to crash

Aaron K · 30 Jul 2010

Hello,
I was wondering if I might gain some help to fix my PC. It crashes every two or three days, sometimes several times in a row and mostly at startup. Upon successfully starting up the PC, the message comes up stating that an unexpected Bluescreen error caused the machine to crash. I have attached a zip file containing the dump files (the most recent which is dated from today).

Any help is appreciated.
Thank you.

Aaron K

ttran · 30 Jul 2010

klif.sys was blamed directly as the cause. It is component of Kapersky antivirus software. I would uninstall Kapersky completely.
Removal tool for Kaspersky Lab products
If you need an alternative program to use while not having Kaspersky, please use Microsoft security essential, it is known for BSODs free.
http://www.microsoft.com/security_essentials

These crashes were caused by several things some of them point to hardware (stop code 124). Please use these instructions to find out what that means and to figure out what to try, especially the graphic card, which has driver appear in many crash dump, I would update graphic driver right away.

http://www.sevenforums.com/crash-loc...-what-try.html

Do you have another graphic card to try on your system?

BUGCHECK SUMMARY:

Code:

Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\TUANTR~1\AppData\Local\Temp\Rar$DI00.630\072710-22261-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*e:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (8 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0x82c10000 PsLoadedModuleList = 0x82d58810
Debug session time: Tue Jul 27 16:09:41.828 2010 (UTC + 7:00)
System Uptime: 0 days 0:00:20.874
Loading Kernel Symbols
...............................................................
................................................................
.......
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007F, {8, 8d103750, 0, 0}

*** WARNING: Unable to verify timestamp for klif.sys
*** ERROR: Module load completed but symbols could not be loaded for klif.sys
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : klif.sys ( klif+2dca2 )

Followup: MachineOwner
---------

Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\TUANTR~1\AppData\Local\Temp\Rar$DI00.923\073010-22495-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*e:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (8 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0x82c4d000 PsLoadedModuleList = 0x82d95810
Debug session time: Fri Jul 30 14:46:19.598 2010 (UTC + 7:00)
System Uptime: 0 days 0:00:08.644
Loading Kernel Symbols
....................................................
Loading User Symbols
Mini Kernel Dump does not contain unloaded driver list
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, 86824024, 0, 0}

Probably caused by : hardware

Followup: MachineOwner
---------

Let us know if you need help

Tuan

Aaron K · 30 Jul 2010

Thanks Tuan,
I will obtain other anti virus protection and uninstall Kaspersky software.

Another question - I'm unsure of where to go in Windows 7 to install the latest graphics card driver (in case this is also causing BSOD). Can you please point me in the right direction to do this? I also don't have another graphics card and would need to buy another one if indeed the one I have is also causing BSOD.

Thank you.

Aaron K

Jonathan_King · 30 Jul 2010

Update the driver by downloading the latest ones here: Global Provider of Innovative Graphics, Processors and Media Solutions | AMD

Be sure to use Microsoft Security Essentials as your anti-virus: http://www.microsoft.com/security_essentials

Aaron K · 30 Jul 2010

Thanks Jonathan. Will do.

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