Multiple BSOD New Computer Windows 7 64Bit

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  1. Posts : 115
    Windows 7 Pro 64 Bit SP1
       #1

    Multiple BSOD New Computer Windows 7 64Bit


    I have a brand new CyberPower computer having multiple BSOD issues since it arrived last week. Typically at cold boot after a few reboots seems to run ok for a few hours ............extremely frustrated as you can imagine hopefully you guys can help!!!!!

    Windows 7 64 Bit OEM
    All Windows 7 Updates
    Intel I7 960 3.2 ghz
    Asus P6T SE X58 Quad Crossfire Triple Channel DDR3
    Latest Bios 0808
    12 Gig DDR3 / 1600mhz memory
    Nvidia 470 GTX
    Latest NVidia Drivers 258.96
    Creative Soundblaster Xfi Xtreme
    Latest Creative Drivers
    950 Watt Power Supply

    Asetek 510LC 120mm Watercooler
      My Computer


  2. Posts : 115
    Windows 7 Pro 64 Bit SP1
    Thread Starter
       #2

    Forgot the mini dump files
      My Computer


  3. Posts : 28,845
    Win 8 Release candidate 8400
       #3

    tktk88 said:
    I have a brand new CyberPower computer having multiple BSOD issues since it arrived last week. Typically at cold boot after a few reboots seems to run ok for a few hours ............extremely frustrated as you can imagine hopefully you guys can help!!!!!

    Windows 7 64 Bit OEM
    All Windows 7 Updates
    Intel I7 960 3.2 ghz
    Asus P6T SE X58 Quad Crossfire Triple Channel DDR3
    Latest Bios 0808
    12 Gig DDR3 / 1600mhz memory
    Nvidia 470 GTX
    Latest NVidia Drivers 258.96
    Creative Soundblaster Xfi Xtreme
    Latest Creative Drivers
    950 Watt Power Supply

    Asetek 510LC 120mm Watercooler


    These are pretty straight forward. They were caused by memory corruptiom.

    Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes

    Let us know if you need further assistance

    Ken




    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\K\Desktop\New folder\072510-18735-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*C:\symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
    *http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
    Machine Name:
    Kernel base = 0xfffff800`02e5c000 PsLoadedModuleList = 0xfffff800`03099e50
    Debug session time: Sun Jul 25 07:48:47.536 2010 (GMT-4)
    System Uptime: 0 days 0:00:27.660
    Loading Kernel Symbols
    .
    
    Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
    Run !sym noisy before .reload to track down problems loading symbols.
    
    ..............................................................
    ................................................................
    ................................
    Loading User Symbols
    Loading unloaded module list
    ....
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 3B, {c0000005, fffff880043b2680, fffff88008f17c30, 0}
    
    Probably caused by : memory_corruption
    
    Followup: memory_corruption
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff880043b2680, Address of the exception record for the exception that caused the bugcheck
    Arg3: fffff88008f17c30, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    FAULTING_IP: 
    HdAudio!CMiniportHelper::PropertyHandlerPinProposeFormat+38
    fffff880`043b2680 f6412c40        test    byte ptr [rcx+2Ch],40h
    
    CONTEXT:  fffff88008f17c30 -- (.cxr 0xfffff88008f17c30)
    rax=fffff88004396e50 rbx=0000000000000000 rcx=0000000000000004
    rdx=fffffa800db2b570 rsi=fffffa800db2b570 rdi=0000000000000000
    rip=fffff880043b2680 rsp=fffff88008f18600 rbp=fffffa800c623628
     r8=fffffa800c623628  r9=11d06e1b45ffaaa0 r10=fffff88004394808
    r11=fffff88004389000 r12=fffffa800ca9c470 r13=fffff88004394638
    r14=fffff8800439b1a8 r15=fffff88004394638
    iopl=0         nv up ei pl nz ac po cy
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010217
    HdAudio!CMiniportHelper::PropertyHandlerPinProposeFormat+0x38:
    fffff880`043b2680 f6412c40        test    byte ptr [rcx+2Ch],40h ds:002b:00000000`00000030=??
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  CODE_CORRUPTION
    
    BUGCHECK_STR:  0x3B
    
    PROCESS_NAME:  audiodg.exe
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff880043b2680
    
    STACK_TEXT:  
    fffff880`08f18600 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : HdAudio!CMiniportHelper::PropertyHandlerPinProposeFormat+0x38
    
    
    CHKIMG_EXTENSION: !chkimg -lo 50 -d !HdAudio
        fffff880043b2669 - HdAudio!CMiniportHelper::PropertyHandlerPinProposeFormat+21
        [ 3b:33 ]
    1 error : !HdAudio (fffff880043b2669)
    
    MODULE_NAME: memory_corruption
    
    IMAGE_NAME:  memory_corruption
    
    FOLLOWUP_NAME:  memory_corruption
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    MEMORY_CORRUPTOR:  ONE_BIT
    
    STACK_COMMAND:  .cxr 0xfffff88008f17c30 ; kb
    
    FAILURE_BUCKET_ID:  X64_MEMORY_CORRUPTION_ONE_BIT
    
    BUCKET_ID:  X64_MEMORY_CORRUPTION_ONE_BIT
    
    Followup: memory_corruption
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff880043b2680, Address of the exception record for the exception that caused the bugcheck
    Arg3: fffff88008f17c30, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    FAULTING_IP: 
    HdAudio!CMiniportHelper::PropertyHandlerPinProposeFormat+38
    fffff880`043b2680 f6412c40        test    byte ptr [rcx+2Ch],40h
    
    CONTEXT:  fffff88008f17c30 -- (.cxr 0xfffff88008f17c30)
    rax=fffff88004396e50 rbx=0000000000000000 rcx=0000000000000004
    rdx=fffffa800db2b570 rsi=fffffa800db2b570 rdi=0000000000000000
    rip=fffff880043b2680 rsp=fffff88008f18600 rbp=fffffa800c623628
     r8=fffffa800c623628  r9=11d06e1b45ffaaa0 r10=fffff88004394808
    r11=fffff88004389000 r12=fffffa800ca9c470 r13=fffff88004394638
    r14=fffff8800439b1a8 r15=fffff88004394638
    iopl=0         nv up ei pl nz ac po cy
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010217
    HdAudio!CMiniportHelper::PropertyHandlerPinProposeFormat+0x38:
    fffff880`043b2680 f6412c40        test    byte ptr [rcx+2Ch],40h ds:002b:00000000`00000030=??
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  CODE_CORRUPTION
    
    BUGCHECK_STR:  0x3B
    
    PROCESS_NAME:  audiodg.exe
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff880043b2680
    
    STACK_TEXT:  
    fffff880`08f18600 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : HdAudio!CMiniportHelper::PropertyHandlerPinProposeFormat+0x38
    
    
    CHKIMG_EXTENSION: !chkimg -lo 50 -d !HdAudio
        fffff880043b2669 - HdAudio!CMiniportHelper::PropertyHandlerPinProposeFormat+21
        [ 3b:33 ]
    1 error : !HdAudio (fffff880043b2669)
    
    MODULE_NAME: memory_corruption
    
    IMAGE_NAME:  memory_corruption
    
    FOLLOWUP_NAME:  memory_corruption
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    MEMORY_CORRUPTOR:  ONE_BIT
    
    STACK_COMMAND:  .cxr 0xfffff88008f17c30 ; kb
    
    FAILURE_BUCKET_ID:  X64_MEMORY_CORRUPTION_ONE_BIT
    
    BUCKET_ID:  X64_MEMORY_CORRUPTION_ONE_BIT
    
    Followup: memory_corruption
    ---------
    OLd Drivers
    Code:
    ASACPI.sys        fffff880`04c3d000    fffff880`04c45000    0x00008000    0x42476c4c    3/27/2005 22:30:36                        
    P17.sys        fffff880`04c56000    fffff880`04dd5000    0x0017f000    0x49ed63df    4/21/2009 02:12:47                        
    spldr.sys        fffff880`0193c000    fffff880`01944000    0x00008000    0x4a0858bb    5/11/2009 12:56:27                        
    spsys.sys        fffff880`0757f000    fffff880`075f0000    0x00071000    0x4a085e7a    5/11/2009 13:20:58                        
    amdxata.sys        fffff880`00c54000    fffff880`00c5f000    0x0000b000    0x4a12f2eb    5/19/2009 13:56:59



    EDIT: Also of note the audiodg service was mentioned and is sometimes the cause.
      My Computer


  4. Posts : 115
    Windows 7 Pro 64 Bit SP1
    Thread Starter
       #4

    Thanks for the fast respnse I will give that a run!
      My Computer


  5. Posts : 115
    Windows 7 Pro 64 Bit SP1
    Thread Starter
       #5

    I downloaded and ran memtest let it make several passes it shows no errors. Is there a specific test you recommnend to run? Also should I run it as a cold boot after the computer has sat overnight to be as close to the normal conditions for the BSOD??
      My Computer


  6. Posts : 1,598
    Microsoft Window 7 Professional 32 bit
       #6

    Let your memtestx86 run for at least 5,6 passes as Ken suggested.
    The next step is updating drivers, among the drivers that Ken suggested you to update, I want to emphasize to one driver, which is guaranteed to cause BSODs because it is date from 2005:
    Code:
    ASACPI.sys        fffff880`04c3d000    fffff880`04c45000    0x00008000    0x42476c4c    3/27/2005 22:30:36
    Following this article to update it:
    https://www.sevenforums.com/787431-post2.html
    Instead of 8th item down, now it's about 11th or 12th, double check the name of driver to make sure you download the right one.

    Regard,

    Tuan
      My Computer


  7. Posts : 115
    Windows 7 Pro 64 Bit SP1
    Thread Starter
       #7

    Thanks I will download the file now do you suggest updating all the files mentioned in the previous post or just this one for now??
      My Computer


  8. Posts : 1,598
    Microsoft Window 7 Professional 32 bit
       #8

    Just that one for now, if you have more trouble thus updating the rest of them
      My Computer


  9. Posts : 115
    Windows 7 Pro 64 Bit SP1
    Thread Starter
       #9

    Ok updated the ASACPI.sys file and verified its now dated 5/09. Back to the memtestx86 do you recommend running it overnight maybe? Or waiting and doing a cold boot after the computer has been off all night say running it before booting to windows the first time for the day?? It ran for a few hours and gave me no errors....
      My Computer


  10. Posts : 1,598
    Microsoft Window 7 Professional 32 bit
       #10

    It's ok either way. You can do that if you feel tired now! You can let it run overnight while you sleeping. It usually take about 9 or 10 hours average to do 5,6 pass.
      My Computer


 
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