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Windows 7: Multiple BSOD New Computer Windows 7 64Bit


30 Jul 2010   #1

Windows 7 Pro 64 Bit SP1
 
 
Multiple BSOD New Computer Windows 7 64Bit

I have a brand new CyberPower computer having multiple BSOD issues since it arrived last week. Typically at cold boot after a few reboots seems to run ok for a few hours ............extremely frustrated as you can imagine hopefully you guys can help!!!!!

Windows 7 64 Bit OEM
All Windows 7 Updates
Intel I7 960 3.2 ghz
Asus P6T SE X58 Quad Crossfire Triple Channel DDR3
Latest Bios 0808
12 Gig DDR3 / 1600mhz memory
Nvidia 470 GTX
Latest NVidia Drivers 258.96
Creative Soundblaster Xfi Xtreme
Latest Creative Drivers
950 Watt Power Supply

Asetek 510LC 120mm Watercooler

My System SpecsSystem Spec
.

30 Jul 2010   #2

Windows 7 Pro 64 Bit SP1
 
 

Forgot the mini dump files
My System SpecsSystem Spec
30 Jul 2010   #3

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by tktk88 View Post
I have a brand new CyberPower computer having multiple BSOD issues since it arrived last week. Typically at cold boot after a few reboots seems to run ok for a few hours ............extremely frustrated as you can imagine hopefully you guys can help!!!!!

Windows 7 64 Bit OEM
All Windows 7 Updates
Intel I7 960 3.2 ghz
Asus P6T SE X58 Quad Crossfire Triple Channel DDR3
Latest Bios 0808
12 Gig DDR3 / 1600mhz memory
Nvidia 470 GTX
Latest NVidia Drivers 258.96
Creative Soundblaster Xfi Xtreme
Latest Creative Drivers
950 Watt Power Supply

Asetek 510LC 120mm Watercooler


These are pretty straight forward. They were caused by memory corruptiom.

Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes

Let us know if you need further assistance

Ken




Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\New folder\072510-18735-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02e5c000 PsLoadedModuleList = 0xfffff800`03099e50
Debug session time: Sun Jul 25 07:48:47.536 2010 (GMT-4)
System Uptime: 0 days 0:00:27.660
Loading Kernel Symbols
.

Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
Run !sym noisy before .reload to track down problems loading symbols.

..............................................................
................................................................
................................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff880043b2680, fffff88008f17c30, 0}

Probably caused by : memory_corruption

Followup: memory_corruption
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff880043b2680, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff88008f17c30, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
HdAudio!CMiniportHelper::PropertyHandlerPinProposeFormat+38
fffff880`043b2680 f6412c40        test    byte ptr [rcx+2Ch],40h

CONTEXT:  fffff88008f17c30 -- (.cxr 0xfffff88008f17c30)
rax=fffff88004396e50 rbx=0000000000000000 rcx=0000000000000004
rdx=fffffa800db2b570 rsi=fffffa800db2b570 rdi=0000000000000000
rip=fffff880043b2680 rsp=fffff88008f18600 rbp=fffffa800c623628
 r8=fffffa800c623628  r9=11d06e1b45ffaaa0 r10=fffff88004394808
r11=fffff88004389000 r12=fffffa800ca9c470 r13=fffff88004394638
r14=fffff8800439b1a8 r15=fffff88004394638
iopl=0         nv up ei pl nz ac po cy
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010217
HdAudio!CMiniportHelper::PropertyHandlerPinProposeFormat+0x38:
fffff880`043b2680 f6412c40        test    byte ptr [rcx+2Ch],40h ds:002b:00000000`00000030=??
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  CODE_CORRUPTION

BUGCHECK_STR:  0x3B

PROCESS_NAME:  audiodg.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff880043b2680

STACK_TEXT:  
fffff880`08f18600 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : HdAudio!CMiniportHelper::PropertyHandlerPinProposeFormat+0x38


CHKIMG_EXTENSION: !chkimg -lo 50 -d !HdAudio
    fffff880043b2669 - HdAudio!CMiniportHelper::PropertyHandlerPinProposeFormat+21
    [ 3b:33 ]
1 error : !HdAudio (fffff880043b2669)

MODULE_NAME: memory_corruption

IMAGE_NAME:  memory_corruption

FOLLOWUP_NAME:  memory_corruption

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MEMORY_CORRUPTOR:  ONE_BIT

STACK_COMMAND:  .cxr 0xfffff88008f17c30 ; kb

FAILURE_BUCKET_ID:  X64_MEMORY_CORRUPTION_ONE_BIT

BUCKET_ID:  X64_MEMORY_CORRUPTION_ONE_BIT

Followup: memory_corruption
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff880043b2680, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff88008f17c30, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
HdAudio!CMiniportHelper::PropertyHandlerPinProposeFormat+38
fffff880`043b2680 f6412c40        test    byte ptr [rcx+2Ch],40h

CONTEXT:  fffff88008f17c30 -- (.cxr 0xfffff88008f17c30)
rax=fffff88004396e50 rbx=0000000000000000 rcx=0000000000000004
rdx=fffffa800db2b570 rsi=fffffa800db2b570 rdi=0000000000000000
rip=fffff880043b2680 rsp=fffff88008f18600 rbp=fffffa800c623628
 r8=fffffa800c623628  r9=11d06e1b45ffaaa0 r10=fffff88004394808
r11=fffff88004389000 r12=fffffa800ca9c470 r13=fffff88004394638
r14=fffff8800439b1a8 r15=fffff88004394638
iopl=0         nv up ei pl nz ac po cy
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010217
HdAudio!CMiniportHelper::PropertyHandlerPinProposeFormat+0x38:
fffff880`043b2680 f6412c40        test    byte ptr [rcx+2Ch],40h ds:002b:00000000`00000030=??
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  CODE_CORRUPTION

BUGCHECK_STR:  0x3B

PROCESS_NAME:  audiodg.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff880043b2680

STACK_TEXT:  
fffff880`08f18600 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : HdAudio!CMiniportHelper::PropertyHandlerPinProposeFormat+0x38


CHKIMG_EXTENSION: !chkimg -lo 50 -d !HdAudio
    fffff880043b2669 - HdAudio!CMiniportHelper::PropertyHandlerPinProposeFormat+21
    [ 3b:33 ]
1 error : !HdAudio (fffff880043b2669)

MODULE_NAME: memory_corruption

IMAGE_NAME:  memory_corruption

FOLLOWUP_NAME:  memory_corruption

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MEMORY_CORRUPTOR:  ONE_BIT

STACK_COMMAND:  .cxr 0xfffff88008f17c30 ; kb

FAILURE_BUCKET_ID:  X64_MEMORY_CORRUPTION_ONE_BIT

BUCKET_ID:  X64_MEMORY_CORRUPTION_ONE_BIT

Followup: memory_corruption
---------
OLd Drivers
Code:
ASACPI.sys        fffff880`04c3d000    fffff880`04c45000    0x00008000    0x42476c4c    3/27/2005 22:30:36                        
P17.sys        fffff880`04c56000    fffff880`04dd5000    0x0017f000    0x49ed63df    4/21/2009 02:12:47                        
spldr.sys        fffff880`0193c000    fffff880`01944000    0x00008000    0x4a0858bb    5/11/2009 12:56:27                        
spsys.sys        fffff880`0757f000    fffff880`075f0000    0x00071000    0x4a085e7a    5/11/2009 13:20:58                        
amdxata.sys        fffff880`00c54000    fffff880`00c5f000    0x0000b000    0x4a12f2eb    5/19/2009 13:56:59



EDIT: Also of note the audiodg service was mentioned and is sometimes the cause.
My System SpecsSystem Spec
.


30 Jul 2010   #4

Windows 7 Pro 64 Bit SP1
 
 

Thanks for the fast respnse I will give that a run!
My System SpecsSystem Spec
30 Jul 2010   #5

Windows 7 Pro 64 Bit SP1
 
 

I downloaded and ran memtest let it make several passes it shows no errors. Is there a specific test you recommnend to run? Also should I run it as a cold boot after the computer has sat overnight to be as close to the normal conditions for the BSOD??
My System SpecsSystem Spec
30 Jul 2010   #6

Microsoft Window 7 Professional 32 bit
 
 

Let your memtestx86 run for at least 5,6 passes as Ken suggested.
The next step is updating drivers, among the drivers that Ken suggested you to update, I want to emphasize to one driver, which is guaranteed to cause BSODs because it is date from 2005:
Code:
ASACPI.sys        fffff880`04c3d000    fffff880`04c45000    0x00008000    0x42476c4c    3/27/2005 22:30:36
Following this article to update it:
BSOD + Minidumps, please help
Instead of 8th item down, now it's about 11th or 12th, double check the name of driver to make sure you download the right one.

Regard,

Tuan
My System SpecsSystem Spec
30 Jul 2010   #7

Windows 7 Pro 64 Bit SP1
 
 

Thanks I will download the file now do you suggest updating all the files mentioned in the previous post or just this one for now??
My System SpecsSystem Spec
30 Jul 2010   #8

Microsoft Window 7 Professional 32 bit
 
 

Just that one for now, if you have more trouble thus updating the rest of them
My System SpecsSystem Spec
30 Jul 2010   #9

Windows 7 Pro 64 Bit SP1
 
 

Ok updated the ASACPI.sys file and verified its now dated 5/09. Back to the memtestx86 do you recommend running it overnight maybe? Or waiting and doing a cold boot after the computer has been off all night say running it before booting to windows the first time for the day?? It ran for a few hours and gave me no errors....
My System SpecsSystem Spec
30 Jul 2010   #10

Microsoft Window 7 Professional 32 bit
 
 

It's ok either way. You can do that if you feel tired now! You can let it run overnight while you sleeping. It usually take about 9 or 10 hours average to do 5,6 pass.
My System SpecsSystem Spec
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 Multiple BSOD New Computer Windows 7 64Bit




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