BsoD BRAND NEW PC

Dadinictus · 31 Jul 2010

Source
Windows

Summary
Shut down unexpectedly

Date
‎31/‎07/‎2010 8:34 PM

Status
Report sent

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 4105

Extra information about the problem
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF80002FDCCCC
BCP3: FFFFF8800AF6AEB0
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Bucket ID: X64_0x3B_nt!ObpReferenceSecurityDescriptor+1c1c0
Server information: ac64efa3-89ab-4e12-a991-8c9d2571f2b8

System Specs:

Acer Aspire 8943G
Genuine Windows 7® Home Premium 64-bit
Intel® Core i3-350M
4GB DDR3 1066 SDRAM
500GB SATA hard drive
Super-Multi drive (DVD+R, DVD-R, DVD-RAM)
18.4" Full HD 1920 x 1080 display
ATI Mobility Radeon™ HD 5650
802.11b/g/n WLAN, gigabit LAN
Integrated webcam
Eight-cell battery

it has bluescreened twice in the past week, and i am suspecting the video card. any suggestions?

Edit: added both minidumps

ttran · 31 Jul 2010

Eset Nod32 is the process running at the time of crash in one of the dump, I would suggest to remove Eset Nod32 for testing purpose. Third party antivirus are notorious for causing BSODs and Eset Nod32 is not an exception.
How to uninstall or remove ESET Nod32 antivirus totally?

If you need an alternative program to try, u can try Microsoft security essential, it is known for BSODs free:
http://www.microsoft.com/security_essentials

Update speedfan please:

Code:

 speedfan speedfan.sys Sun Sep 24 20:26:48 2006 (45168798)

Try it first, if problem still pursue, we go to next step, Driver Verifier

BUGCHECK SUMMARY:

Code:

BugCheck 3B, {c0000005, fffff80002fdcccc, fffff8800af6aeb0, 0}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::NNGAKEGL::`string'+8410 )

Followup: MachineOwner
---------
PROCESS_NAME:  Skype.exe
BugCheck DE, {2, fffff8a00e817d50, 1001021811, 1200028c0}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+2d2a0 )

Followup: MachineOwner
---------
PROCESS_NAME:  ekrn.exe

Let us know if you need help

Tuan

Dadinictus · 02 Aug 2010

ive removed eset and am now installing kaspersky in place of it. also speedfn is the latest version (4.41)

i also updated the ATi graphics driver since i noticed it was also out of date. so far so good. ill keep vigilant to see if it decides to act up again.

Dadinictus · 08 Aug 2010

another bloody BSOD >_>

ttran · 08 Aug 2010

Please remove Kaspersky from your system completely. Any third party anti-virus software can cause this kind of stop error, with svchost.exe is the thing being blamed. svchost.exe can be recognized as virus sometime and I doubt Kaspersky is the thing made that crash. Please remove it:

Removal tool for Kaspersky Lab products

I don't say that removing it will completely solve the problem but at least we can eliminate 1 cause.

Try Microsoft security Essential for now please, It is BSODs free trust me, and use built in firewall of window.
http://www.microsoft.com/security_essentials

BUGCHECK SUMMARY:

Code:

BugCheck 3B, {c0000005, fffff80002d5d095, fffff880083cfca0, 0}

Probably caused by : memory_corruption ( nt!MiGetTopLevelPfn+65 )
PROCESS_NAME:  svchost.exe

Also, please Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.

Regard,

Tuan