Windows 7: BSOD, Help Please.

phatboy509 · 01 Aug 2010

Is Windows 7 . . .
- x86 (32-bit)
windows 7 home premium retail version installed over windows vista home on hp a6357c

restarts everynight, been trying to figure it out for a week, someone please help, been redaing and trying stuff but no luck.

ttran · 01 Aug 2010

I suspect that Norton/ Symantec anti-virus software is the main cause of all crash dump eventhough some stop code might indicate hardware related. Please remove Symantec completely:
Download and run the Norton Removal Tool to uninstall your Norton product | Norton Support
If you need an alternative program while not having Symantec, you can use Microsoft Security essential:
http://www.microsoft.com/security_essentials

USBport.sys was blamed in one of the crash dump. Check if all usb devices drivers are installed properly. One generic way to resolve that is to go to device manager, uninstall all device in usb list and restart your machine. After restart, computer will recognize the devices again.

Old drivers:

Code:

90dd1000 90df7780   xcbdaV   xcbdaV.sys   Mon Sep 15 14:57:29 2008 (48CE1569)
9287e000 92917000   xcfeV    xcfeV.sys    Mon Sep 15 14:58:06 2008 (48CE158E)
92208000 927b2000   xchalV   xchalV.sys   Mon Sep 15 14:57:26 2008 (48CE1566)
92827000 9287e000   xcmemV   xcmemV.sys   Mon Sep 15 14:58:06 2008 (48CE158E)
 V0500Vid V0500Vid.sys Thu Nov 01 10:37:44 2007 (47294A08)
mdmxsdk  mdmxsdk.sys  Tue Jun 20 04:26:59 2006 (449716A3)
 adfs     adfs.SYS     Thu Aug 14 21:57:15 2008 (48A447CB)

How To Find Drivers:

Quote:

- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- - The most common drivers are listed on this page: Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads

BUGCHECK SUMMARY:

Code:

BugCheck 50, {ff044000, 0, 82c417f3, 2}

Probably caused by : ntkrpamp.exe ( nt!KiTrap0E+dc )

Followup: MachineOwner
---------
BugCheck 50, {ffcc000b, 0, 82c3d2bb, 0}

*** WARNING: Unable to verify timestamp for SYMEVENT.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMEVENT.SYS
Probably caused by : SYMEVENT.SYS ( SYMEVENT+1453f )

Followup: MachineOwner
---------
BugCheck BE, {a9f8685c, ef0900, af2bb814, e}

Unable to load image \??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_4.0.0.127\Definitions\BASHDefs\20100709.001\BHDrvx86.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for BHDrvx86.sys
*** ERROR: Module load completed but symbols could not be loaded for BHDrvx86.sys
*** WARNING: Unable to verify timestamp for SYMEVENT.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMEVENT.SYS
Probably caused by : BHDrvx86.sys ( BHDrvx86+6dff5 )

Followup: MachineOwner
---------
BugCheck 19, {3, 85259f30, 85259f30, 70c0d0d}

Probably caused by : ntkrpamp.exe ( nt!ExAllocatePoolWithTag+682 )

Followup: MachineOwner
---------
BugCheck D1, {aa677780, 6, 8, aa677780}

Probably caused by : USBPORT.SYS ( USBPORT!MPf_InterruptService+4 )

Followup: MachineOwner
---------
BugCheck 19, {22, b6985000, 1, 0}

GetPointerFromAddress: unable to read from 82bbe718
Unable to read MiSystemVaType memory at 82b9e160
Probably caused by : ntkrpamp.exe ( nt!ExpFindAndRemoveTagBigPages+1fd )

Followup: MachineOwner
---------
BugCheck 10D, {7, 78b154f0, 874eab08, 874e7ad8}

Probably caused by : Wdf01000.sys ( Wdf01000!FxVerifierBugCheck+24 )

Followup: MachineOwner
---------
BugCheck 1000007F, {8, 801dc000, 0, 0}

Probably caused by : ntkrpamp.exe ( nt!KiTrap0E+b )

Followup: MachineOwner
---------
BugCheck A, {0, 2, 0, 82a44417}

Probably caused by : ntkrpamp.exe ( nt!KiFastCallEntry+f7 )

Followup: MachineOwner
---------
BugCheck BE, {bbe11002, 3e598131, a0b3afa4, b}

*** WARNING: Unable to verify timestamp for SYMEVENT.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMEVENT.SYS
Probably caused by : SYMEVENT.SYS ( SYMEVENT+1467f )

Followup: MachineOwner
---------
BugCheck 1A, {41201, c000c250, 9ca70067, 851b35e0}

Probably caused by : memory_corruption ( nt!MiGetPageProtection+1a6 )

Followup: MachineOwner
---------

Run system file check please:

Quote:

Open an elevated command prompt and enter sfc /scannow.

Let us know if you need help

Tuan

phatboy509 · 02 Aug 2010

Thanks for your reply, i removed the norton products and reinstalled usb. but when i woke up this morning it had done it again, please find attached the new dump information.

Jonathan_King · 02 Aug 2010

Simply put, AVG is causing the problem. Please remove it with this tool: http://download.avg.com/filedir/util...removerx64.exe

Replace it with MSE: http://www.microsoft.com/security_essentials

...Summary of the Dumps:

Code:


Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Mon Aug  2 09:11:19.488 2010 (UTC - 4:00)
System Uptime: 0 days 10:48:13.360
BUGCHECK_STR:  0x4E_2
PROCESS_NAME:  avgcsrvx.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨

Windows 7: BSOD, Help Please.

BSOD, Help Please. problems?