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Windows 7: Recent crashes


03 Aug 2010   #1

Windows 7 x64
 
 
Recent crashes

Past couple of days my system has locked up during which the entire display became a garbled mess and required a hard reboot. Attached is the crash info. These crashes happened yesterday twice.

This computer is a recent build all components ordered at same time less than 2 months old. My dedicated video card is away for RMA so using the integrated card in the meanwhile.

Windows 7 Professional x64 clean installed on this build. It is the full retail version I bought online via digital distribution if that matters.


My System SpecsSystem Spec
.

03 Aug 2010   #2

Windows 7 Ultimate 32 bit
 
 

I looked at the two recent dumps. They point to hardware or hardware related causes. Unfortunately, as is usually the case, the dumps do not pinpoint the cause.
Quote:
STOP 0x00000024: NTFS_FILE_SYSTEM

Usual causes: Disk corruption, insufficient physical memory, Device driver, Indexing, Resident antivirus, backup, defrag programs, Disk/Drive failing/failure

STOP 0x00000027: RDR_FILE_SYSTEM

Usual causes: Insufficient physical memory, Indexing, Device driver
[code]
Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Owner\AppData\Local\Temp\Temp1_Documents.zip\Windows7_BSOD_jcgriff2\080210-14336-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*Symbol information
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02c52000 PsLoadedModuleList = 0xfffff800`02e8fe50
Debug session time: Mon Aug  2 17:59:12.680 2010 (GMT-4)
System Uptime: 0 days 3:14:15.381
Loading Kernel Symbols
................................................
Loading User Symbols
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 27, {baad0073, fffff8800ad211b8, fffff8800ad20a20, fffff88003f28a83}

Probably caused by : ntkrnlmp.exe ( nt!PoIdle+53a )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

RDR_FILE_SYSTEM (27)
    If you see RxExceptionFilter on the stack then the 2nd and 3rd parameters are the
    exception record and context record. Do a .cxr on the 3rd parameter and then kb to
    obtain a more informative stack trace.
    The high 16 bits of the first parameter is the RDBSS bugcheck code, which is defined
    as follows:
     RDBSS_BUG_CHECK_CACHESUP  = 0xca550000,
     RDBSS_BUG_CHECK_CLEANUP   = 0xc1ee0000,
     RDBSS_BUG_CHECK_CLOSE     = 0xc10e0000,
     RDBSS_BUG_CHECK_NTEXCEPT  = 0xbaad0000,
Arguments:
Arg1: 00000000baad0073
Arg2: fffff8800ad211b8
Arg3: fffff8800ad20a20
Arg4: fffff88003f28a83

Debugging Details:
------------------


EXCEPTION_RECORD:  fffff8800ad211b8 -- (.exr 0xfffff8800ad211b8)
Cannot read Exception record @ fffff8800ad211b8

CONTEXT:  fffff8800ad20a20 -- (.cxr 0xfffff8800ad20a20)
Unable to read context, Win32 error 0n30

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x27

PROCESS_NAME:  System

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff80002cd013a to fffff88003e877f2

STACK_TEXT:  
fffff800`00b9cc98 fffff800`02cd013a : 00000000`ffffffed fffffa80`04e230a8 fffff800`02e4ac40 00000000`00000001 : 0xfffff880`03e877f2
fffff800`00b9cca0 fffff800`02ccadcc : fffff800`02e3ce80 fffff800`00000000 00000000`00000000 fffff880`00e984c0 : nt!PoIdle+0x53a
fffff800`00b9cd80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x2c


FOLLOWUP_IP: 
nt!PoIdle+53a
fffff800`02cd013a 0fba25061518000f bt      dword ptr [nt!PerfGlobalGroupMask+0x8 (fffff800`02e51648)],0Fh

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  nt!PoIdle+53a

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4b88cfeb

STACK_COMMAND:  .cxr 0xfffff8800ad20a20 ; kb

FAILURE_BUCKET_ID:  X64_0x27_nt!PoIdle+53a

BUCKET_ID:  X64_0x27_nt!PoIdle+53a

Followup: MachineOwner
---------


Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Owner\AppData\Local\Temp\Temp1_Documents.zip\Windows7_BSOD_jcgriff2\080310-16536-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*Symbol information
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02c19000 PsLoadedModuleList = 0xfffff800`02e56e50
Debug session time: Tue Aug  3 03:09:35.611 2010 (GMT-4)
System Uptime: 0 days 0:02:59.922
Loading Kernel Symbols
...............................................................
................................................................
..................................................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 24, {1904fb, fffff88007dbd1e8, fffff88007dbca50, fffff80002c3c90c}

Probably caused by : Ntfs.sys ( Ntfs!NtfsFlushVolume+436 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

NTFS_FILE_SYSTEM (24)
    If you see NtfsExceptionFilter on the stack then the 2nd and 3rd
    parameters are the exception record and context record. Do a .cxr
    on the 3rd parameter and then kb to obtain a more informative stack
    trace.
Arguments:
Arg1: 00000000001904fb
Arg2: fffff88007dbd1e8
Arg3: fffff88007dbca50
Arg4: fffff80002c3c90c

Debugging Details:
------------------


EXCEPTION_RECORD:  fffff88007dbd1e8 -- (.exr 0xfffff88007dbd1e8)
ExceptionAddress: fffff80002c3c90c (nt!RealSuccessor+0x0000000000000030)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

CONTEXT:  fffff88007dbca50 -- (.cxr 0xfffff88007dbca50)
rax=3bcc886cbbf8f73f rbx=0000000000000000 rcx=3bcc886cbbf8f73f
rdx=fffff88007dbd4f0 rsi=0000000000000001 rdi=fffffa80046129f0
rip=fffff80002c3c90c rsp=fffff88007dbd428 rbp=fffff88007dbd720
 r8=0000000000000000  r9=0000000000000000 r10=fffff88007dbd4f0
r11=fffff88007dbd410 r12=fffff8a00403d010 r13=fffff8a00403d1c0
r14=fffffa80046c4180 r15=0000000000000702
iopl=0         nv up ei pl nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010206
nt!RealSuccessor+0x30:
fffff800`02c3c90c 488b4908        mov     rcx,qword ptr [rcx+8] ds:002b:3bcc886c`bbf8f747=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  ffffffffffffffff

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002ec10e0
 ffffffffffffffff 

FOLLOWUP_IP: 
Ntfs!NtfsFlushVolume+436
fffff880`012ccb56 483bc3          cmp     rax,rbx

FAULTING_IP: 
nt!RealSuccessor+30
fffff800`02c3c90c 488b4908        mov     rcx,qword ptr [rcx+8]

BUGCHECK_STR:  0x24

LAST_CONTROL_TRANSFER:  from fffff80002c5e29c to fffff80002c3c90c

STACK_TEXT:  
fffff880`07dbd428 fffff800`02c5e29c : 00000000`00000001 fffffa80`046129f0 fffffa80`046129f0 00000000`00000001 : nt!RealSuccessor+0x30
fffff880`07dbd430 fffff880`012ccb56 : 00000000`00000000 00000000`00000001 00000000`00000000 00000000`00000001 : nt!RtlEnumerateGenericTableWithoutSplayingAvl+0x24
fffff880`07dbd460 fffff880`0131dbbd : fffffa80`046129f0 fffffa80`046c4180 00000000`00100001 00000000`00000000 : Ntfs!NtfsFlushVolume+0x436
fffff880`07dbd590 fffff880`0131e5f0 : fffffa80`046129f0 fffffa80`07b56c10 fffffa80`077f4bb0 00000000`00000000 : Ntfs!NtfsCommonFlushBuffers+0x459
fffff880`07dbd670 fffff880`010aa23f : fffffa80`07b56fb0 fffffa80`07b56c10 fffffa80`046129f0 fffff880`07dbd698 : Ntfs!NtfsFsdFlushBuffers+0x104
fffff880`07dbd6e0 fffff880`010a86df : fffffa80`046378e0 00000000`00000000 fffffa80`04637800 fffffa80`07b56c10 : fltmgr!FltpLegacyProcessingAfterPreCallbacksCompleted+0x24f
fffff880`07dbd770 fffff800`02fa0c49 : 00000000`00000002 fffffa80`077f4bb0 00000000`00000000 fffffa80`07b56c10 : fltmgr!FltpDispatch+0xcf
fffff880`07dbd7d0 fffff800`02f2d1c1 : fffffa80`07b56c10 fffffa80`07300060 fffffa80`077f4bb0 00000000`000007ff : nt!IopSynchronousServiceTail+0xf9
fffff880`07dbd840 fffff800`02c88853 : fffffa80`07300060 fffffa80`036d0040 fffffa80`046378e0 fffffa80`077f4bb0 : nt!NtFlushBuffersFile+0x171
fffff880`07dbd8d0 fffff800`02c84df0 : fffff800`02ecf81d 00000000`00000002 fffffa80`045fab90 fffffa80`07575640 : nt!KiSystemServiceCopyEnd+0x13
fffff880`07dbda68 fffff800`02ecf81d : 00000000`00000002 fffffa80`045fab90 fffffa80`07575640 1c09fb59`05010004 : nt!KiServiceLinkage
fffff880`07dbda70 fffff800`02f2ea86 : 00000000`00000000 fffffa80`07300060 00000000`00000080 00000000`00000001 : nt!PopFlushVolumeWorker+0x1bd
fffff880`07dbdd40 fffff800`02c67b06 : fffff800`02e03e80 fffffa80`07300060 fffff800`02e11c40 fffff880`01260534 : nt!PspSystemThreadStartup+0x5a
fffff880`07dbdd80 00000000`00000000 : fffff880`07dbe000 fffff880`07db8000 fffff880`07dbc5b0 00000000`00000000 : nt!KxStartSystemThread+0x16


SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  Ntfs!NtfsFlushVolume+436

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: Ntfs

IMAGE_NAME:  Ntfs.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc14f

STACK_COMMAND:  .cxr 0xfffff88007dbca50 ; kb

FAILURE_BUCKET_ID:  X64_0x24_Ntfs!NtfsFlushVolume+436

BUCKET_ID:  X64_0x24_Ntfs!NtfsFlushVolume+436

Followup: MachineOwner
---------
To begin the troubleshooting, download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 7 passes.

Post back with the results.

I also find some outdated drivers on your system. Outdated drivers can cause Win 7 to crash. Update these drivers from the manufacturers' websites rather than using Windows update or Device Manager.

AsUpIO.sys Sun Jul 05 22:21:38 2009 - ASUS utility driver.

ASUSTeK COMPUTER INC
AtiPcie.sys Tue May 05 11:00:22 2009 - ATI PCIE Driver for ATI PCIE chipset Global Provider of Innovative Graphics, Processors and Media Solutions | AMD

ctac32k.sys Wed Jul 02 04:38:22 2008 - Creative AC3 SW Decoder Device Driver (WDM) belongs to the software Creative AC3 Software Decoder or Creative Audio Product by Creative Technology Ltd (www.creative.com).

My System SpecsSystem Spec
03 Aug 2010   #3

Windows 7 x64
 
 

So what can I do to isolate the cause? Only things I can think of that I can pull is the soundcard and or 1 stick of ram at a time. However I was on the computer most of the day yesterday and the two crashes I guess you could call them infrequent or intermittent in nature.

All my drivers are the up to date at this time. I checked for more recent drivers as soon as I crashed however I was already up to date.

Also the bios I'm running is 1301 there is a newer bios 1456 but according to ASUS "Fix the issue that GPU booster may be unable to adjust GPU clock ". I have that particular feature disabled in the bios so I do not think that bios would benefit my system.

Missed the Memtest recommendation did that during my initial build but I'll go ahead and do it again.
My System SpecsSystem Spec
.


03 Aug 2010   #4

Windows 7 Ultimate 32 bit
 
 

Yes, run Memtest again. I edited my post above and added some information. Try up dating those drivers and see if your system runs better. After you update those drivers and reboot, if you get another BSOD, upload it, and enable Driver Verifier.

Quote:
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.

If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
If that doesn't work, post back and we'll have to see about fixing the registry entry off-line.

More info on this at this link:

My System SpecsSystem Spec
03 Aug 2010   #5

Windows 7 x64
 
 

Ok memtest ran for 5:45 7 passes no errors. Sorry not sure how I missed the catalyst 10.7 released 7.26.2010. Going to install those first. As for the others visiting Asus and Creative websites don't list those other drivers you spoke of specifically the AsUpIO.sys and ctac32k.sys. I can reinstall the soundblaster driver package if that is what you meant but it is the same one I am currently running

This is what I see when I look up my PCI soundblaster x-fi platinum on creative site.

Creative Worldwide Support > X-Fi Platinum

And this is the driver package listed which is what I am running I'm pretty sure.

Creative Sound Blaster X-Fi series driver 2.18.0015
Filesize : 46.74 MB Download
Show Details



This AsUpIO.sys I cannot locate anywhere in the downloads section for my particular motherboard on the ASUS website. Is it called something else?

I also noted that the AMD/ATI site also has the southbridge driver and AHCI driver version 10.7 up. But I hesitate to use those versus the ones ASUS provides. I'll await word from you on those.

Not sure where the heck to find ATI PCIE driver.
My System SpecsSystem Spec
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