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Windows 7: Recurrent Windows 7 crashes

03 Aug 2010   #1
eferg

Windows 7 Ultimate (x64) (build 7600)
 
 
Recurrent Windows 7 crashes

Can someone analyze the following DMP file that was generated after a blue screen this AM?

Version=1
EventType=BlueScreen
EventTime=129253150148568000
ReportType=4
Consent=1
ReportIdentifier=5fe33e20-9f01-11df-a263-002275546957
IntegratorReportIdentifier=080310-24523-01
Response.type=4
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7600.2.0.0.256.1
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
UI[2]=C:\Windows\system32\wer.dll
UI[3]=Windows has recovered from an unexpected shutdown
UI[4]=Windows can check online for a solution to the problem.
UI[5]=&Check for solution
UI[6]=&Check later
UI[7]=Cancel
UI[8]=Windows has recovered from an unexpected shutdown
UI[9]=A problem caused Windows to stop working correctly. Windows will notify you if a solution is available.
UI[10]=Close
Sec[0].Key=BCCode
Sec[0].Value=9f
Sec[1].Key=BCP1
Sec[1].Value=0000000000000003
Sec[2].Key=BCP2
Sec[2].Value=FFFFFA80094C4060
Sec[3].Key=BCP3
Sec[3].Value=FFFFF80000B9C518
Sec[4].Key=BCP4
Sec[4].Value=FFFFFA800B27A1D0
Sec[5].Key=OS Version
Sec[5].Value=6_1_7600
Sec[6].Key=Service Pack
Sec[6].Value=0_0
Sec[7].Key=Product
Sec[7].Value=256_1
File[0].CabName=080310-24523-01.dmp
File[0].Path=080310-24523-01.dmp
File[0].Flags=589826
File[0].Type=2
File[0].Original.Path=C:\Windows\Minidump\080310-24523-01.dmp
File[1].CabName=sysdata.xml
File[1].Path=WER-56441-0.sysdata.xml
File[1].Flags=589826
File[1].Type=5
File[1].Original.Path=C:\Users\Errol\AppData\Local\Temp\WER-56441-0.sysdata.xml
File[2].CabName=Report.cab
File[2].Path=Report.cab
File[2].Flags=196608
File[2].Type=7
File[2].Original.Path=Report.cab
FriendlyEventName=Shut down unexpectedly
ConsentKey=BlueScreen
AppName=Windows
AppPath=C:\Windows\System32\WerFault.exe


My System SpecsSystem Spec
.

03 Aug 2010   #2
reventon

Windows 7 x64, Windows XP SP3, Fedora
 
 

Hi,

Please follow these instructions: http://www.sevenforums.com/crashes-d...tructions.html

Attach the .zip file to your next post in this thread.

Regards,
Reventon
My System SpecsSystem Spec
03 Aug 2010   #3
eferg

Windows 7 Ultimate (x64) (build 7600)
 
 
Windows 7 Ultimate x 64 blue screen

J. C. Griffith thanks for your help.
I have tried to follow your instructions and uploaded the attached ZIP files. I ran Belarc advisor so you could get more comprehensive information for this computer.
I really appreciate your help.
Errol

Attachment 89247
My System SpecsSystem Spec
.


05 Aug 2010   #4
eferg

Windows 7 Ultimate (x64) (build 7600)
 
 
Windows 7 ultimate 64 bit Blue Screen crashes

Hello,
I would really appreciated any help with this recurrent crash problem. It has occurred over 6-8 months unpredictably every 4-6 weeks. I have a Creative X-Fi sound card so I have disabled the board sound card and USB sound device. I have replaced my mouse so that I could get proper Windows 7 drivers but the problem still occurs occasionally.

I have uploaded the report requested.


Thanks,

Errol

Attachment 89642
My System SpecsSystem Spec
05 Aug 2010   #5
reventon

Windows 7 x64, Windows XP SP3, Fedora
 
 

Hi,

Please follow these instructions exactly: http://www.sevenforums.com/crashes-d...tructions.html

The output should be a folder named Windows7_BSOD_jcgriff2 which will be relatively large (over 1 megabyte). We need this entire folder to troubleshoot properly.

Regards,
Reventon
My System SpecsSystem Spec
05 Aug 2010   #6
eferg

Windows 7 Ultimate (x64) (build 7600)
 
 
Windows 7 ultimate 64 bit Blue Screen crashes

Thanks for your patience. I will try again and send the entire folder zipped.

Errol
My System SpecsSystem Spec
06 Aug 2010   #7
reventon

Windows 7 x64, Windows XP SP3, Fedora
 
 

Hi,

For some reason the collection application did not pick up any BSOD minidumps (it does this occasionally). Can you check C:\Windows\Minidump and upload anything you find there.

If there is nothing there and you have definitely got bluescreens then can you check the settings mentioned in this post to see if your system is set up correctly to collect dump files when it Blue Screens.

From other information in the folder I was able to see that you have had 4 recorded BSODs
Code:

0x0000009f (0x0000000000000003, 0xfffffa80094c4060, 0xfffff80000b9c518, 0xfffffa800b27a1d0)
0x0000003b (0x00000000c0000005, 0xfffff800033c0000, 0xfffff8800a9f4930, 0x0000000000000000)
0x0000003b (0x00000000c0000005, 0xfffff96000131487, 0xfffff88004023ff0, 0x0000000000000000)
0x0000009f (0x0000000000000004, 0x0000000000000258, 0xfffffa8005802b60, 0xfffff800046f0510)
These types of BSODs are usually software caused, so hopefully this one won't be too hard to fix.

#1 priority is to remove AVG, as it has been known to cause the types of BSODs you are getting.

Code:

Module Name:       NVENETFD
Display Name:      NVIDIA nForce Networking Controller Driver
Link Date:         10/17/2008 5:01:06 PM
Your networking driver needs updating. It is part of the nForce driver package and you should be able to find an update here: Drivers - Download NVIDIA Drivers

Regards,
Reventon
My System SpecsSystem Spec
06 Aug 2010   #8
eferg

Windows 7 Ultimate (x64) (build 7600)
 
 
Windows 7 ultimate 64 bit Blue Screen crashes

Thanks Reventon,

- I have updated NVIDIA N-Force Network drivers
- Uninstalled AVG antivirus and installed Shield Deluxe antivirus
- I have uploaded the entire package again which I believe has the missing .dmp file

Your help is greatly appreciated.

Errol
My System SpecsSystem Spec
06 Aug 2010   #9
reventon

Windows 7 x64, Windows XP SP3, Fedora
 
 

Ok, thanks for uploading that, the minidumps make everything so much easier.

BUGCHECK SUMMARY
Code:

Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Tue Aug  3 09:00:09.930 2010 (GMT+12)
System Uptime: 0 days 9:33:58.084
BugCheck 9F, {3, fffffa80094c4060, fffff80000b9c518, fffffa800b27a1d0}
*** WARNING: Unable to verify timestamp for netr28ux.sys
*** ERROR: Module load completed but symbols could not be loaded for netr28ux.sys
Probably caused by : netr28ux.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
I was right that it was a networking problem, however it was actually your 802.11n Wireless Adapter Driver rather than your Wired networking driver at fault.

So, go to your Wireless Adapter manufacturer's website (I am not sure which one it will be as several use the driver with the same name) and update the driver.

Regards,
Reventon
My System SpecsSystem Spec
06 Aug 2010   #10
eferg

Windows 7 Ultimate (x64) (build 7600)
 
 
Windows 7 ultimate 64 bit Blue Screen crashes

Thanks very much Reventon.

Errol
My System SpecsSystem Spec
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