Issue with brand new HP Pavilion Slimline


  1. Posts : 1
    Windows 7
       #1

    Issue with brand new HP Pavilion Slimline


    Good evening all. We just replaced my wife's failing Apple iMac with an HP Pavilion Slimline computer. We took it out of the box today and set it up around 5 P.M. Shortly after setup, 5 crashes occurred by 10:30 P.M. Posted below is information from the crash log as well as the dump file. If someone can offer me feedback as to what the issue truly is, that would be great (based on debug, I'm fairly certain it's a hardware problem). I'll also attach the .dmp file for those of you more computer savvy than myself.

    Thanks!

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 124
    BCP1: 0000000000000000
    BCP2: FFFFFA8004994028
    BCP3: 00000000B2000000
    BCP4: 0000000000000005
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1




    Loading User Symbols
    Loading unloaded module list
    .............
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck 124, {0, fffffa8004994028, b2000000, 5}

    Probably caused by : hardware

    Followup: MachineOwner
    ---------

    0: kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa8004994028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000b2000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000005, Low order 32-bits of the MCi_STATUS value.

    Debugging Details:
    ------------------


    BUGCHECK_STR: 0x124_GenuineIntel

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

    PROCESS_NAME: dwm.exe

    CURRENT_IRQL: f

    STACK_TEXT:
    fffff800`0419aa98 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx


    STACK_COMMAND: kb

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: hardware

    IMAGE_NAME: hardware

    DEBUG_FLR_IMAGE_TIMESTAMP: 0

    FAILURE_BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE

    BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE

    Followup: MachineOwner
    ---------
      My Computer


  2. Posts : 1,598
    Microsoft Window 7 Professional 32 bit
       #2

    Hi there,

    These crashes were all point to hardware. Please use these instructions to find out what that means and to figure out what to try.

    https://www.sevenforums.com/crash-loc...-what-try.html

    I don't want to say this but the stop code is 124, which is hardware related.
    You might want to try the following test to find out what is truthly the problem
    H/W Diagnostics:
    Please start by running these bootable hardware diagnostics:
    Memory Diagnostics (read the details at the link)
    HD Diagnostic (read the details at the link)

    Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Malware (read the details at the link)

    Check your computer temperature using speedfan:
    SpeedFan - Access temperature sensor in your computer

      My Computer


  3. whs
    Posts : 26,210
    Vista, Windows7, Mint Mate, Zorin, Windows 8
       #3

    Here are more details about this code ( Bug Check 0x124: WHEA_UNCORRECTABLE_ERROR ). There is also a link for possible corrective actions.
      My Computer


 

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