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Windows 7: Issue with brand new HP Pavilion Slimline

03 Aug 2010   #1

Windows 7
 
 
Issue with brand new HP Pavilion Slimline

Good evening all. We just replaced my wife's failing Apple iMac with an HP Pavilion Slimline computer. We took it out of the box today and set it up around 5 P.M. Shortly after setup, 5 crashes occurred by 10:30 P.M. Posted below is information from the crash log as well as the dump file. If someone can offer me feedback as to what the issue truly is, that would be great (based on debug, I'm fairly certain it's a hardware problem). I'll also attach the .dmp file for those of you more computer savvy than myself.

Thanks!

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA8004994028
BCP3: 00000000B2000000
BCP4: 0000000000000005
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1




Loading User Symbols
Loading unloaded module list
.............
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa8004994028, b2000000, 5}

Probably caused by : hardware

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8004994028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000b2000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000005, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR: 0x124_GenuineIntel

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

PROCESS_NAME: dwm.exe

CURRENT_IRQL: f

STACK_TEXT:
fffff800`0419aa98 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: hardware

IMAGE_NAME: hardware

DEBUG_FLR_IMAGE_TIMESTAMP: 0

FAILURE_BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE

BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE

Followup: MachineOwner
---------

My System SpecsSystem Spec
.

04 Aug 2010   #2

Microsoft Window 7 Professional 32 bit
 
 

Hi there,

These crashes were all point to hardware. Please use these instructions to find out what that means and to figure out what to try.

http://www.sevenforums.com/crash-loc...-what-try.html

I don't want to say this but the stop code is 124, which is hardware related.
You might want to try the following test to find out what is truthly the problem
H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
Memory Diagnostics (read the details at the link)
HD Diagnostic (read the details at the link)

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Malware (read the details at the link)

Check your computer temperature using speedfan:
SpeedFan - Access temperature sensor in your computer

My System SpecsSystem Spec
04 Aug 2010   #3
whs

Microsoft Community Contributor Award Recipient

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

Here are more details about this code ( Bug Check 0x124: WHEA_UNCORRECTABLE_ERROR ). There is also a link for possible corrective actions.
My System SpecsSystem Spec
.


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