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Windows 7: Multiple BSODs during Starcraft 2 (ntoskrnl.exe)

04 Aug 2010   #1
roarcraft

Windows 7 Professional
 
 
Multiple BSODs during Starcraft 2 (ntoskrnl.exe)

Hi all,

I've been having repeated BSODs everytime I run Starcraft 2 and make it past the loading screen to start a game.

The BSODs are always IRQL_NOT_LESS_OR_EQUAL errors with the code 0x0000000a. Most of the dump files seem to point towards ntoskrnl.exe as the problem.

I've installed the Microsoft hotfix for 0x0000000a errors and have updated most of my drivers (including my graphics card, NVIDIA 9600M GT), but I am still getting the same BSODs. They used to occur infrequently, but now they happen almost everytime I try to start a new game.

I am running Windows 7 Pro x64. This has been installed on my system since the early spring. I am running Windows natively on a partioned hard drive using Apple's Boot Camp on an early 2009 Unibody Macbook Pro 15" for full disclosure, but this shouldn't really matter.

Can anyone please help? I've attached the Windows 7 BSOD dump files and PERFMON system health report below. Also, the most recent BSOD dump files dated since August seem to be the most relevant.

Thanks!


My System SpecsSystem Spec
.
04 Aug 2010   #2
ttran

Microsoft Window 7 Professional 32 bit
 
 

Quote   Quote: Originally Posted by roarcraft View Post
Hi all,

I've been having repeated BSODs everytime I run Starcraft 2 and make it past the loading screen to start a game.

The BSODs are always IRQL_NOT_LESS_OR_EQUAL errors with the code 0x0000000a. Most of the dump files seem to point towards ntoskrnl.exe as the problem.

I've installed the Microsoft hotfix for 0x0000000a errors and have updated most of my drivers (including my graphics card, NVIDIA 9600M GT), but I am still getting the same BSODs. They used to occur infrequently, but now they happen almost everytime I try to start a new game.

I am running Windows 7 Pro x64. This has been installed on my system since the early spring. I am running Windows natively on a partioned hard drive using Apple's Boot Camp on an early 2009 Unibody Macbook Pro 15" for full disclosure, but this shouldn't really matter.

Can anyone please help? I've attached the Windows 7 BSOD dump files and PERFMON system health report below. Also, the most recent BSOD dump files dated since August seem to be the most relevant.

Thanks!
This is pretty straight forward, KeyMagic.sys, which is Apple Keyboard Driver is a driver file from company Apple Inc. belonging to product KeyMagic, cause all of these BSODs. Please download and install fresh copy of it.

Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\TUANTR~1\AppData\Local\Temp\Rar$DI00.964\080310-47065-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*e:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.20655.amd64fre.win7_ldr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02c14000 PsLoadedModuleList = 0xfffff800`02e4ce50
Debug session time: Wed Aug  4 10:29:11.744 2010 (UTC + 7:00)
System Uptime: 0 days 0:14:18.664
Loading Kernel Symbols
...............................................................
................................................................
..................................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {fffff80002ff2e10, 2, 8, fffff80002ff2e10}

Unable to load image \SystemRoot\system32\DRIVERS\KeyMagic.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for KeyMagic.sys
*** ERROR: Module load completed but symbols could not be loaded for KeyMagic.sys
Probably caused by : KeyMagic.sys ( KeyMagic+2e5d )

Followup: MachineOwner
---------
Let us know if you need help

Tuan
My System SpecsSystem Spec
11 Aug 2010   #3
roarcraft

Windows 7 Professional
 
 

Thanks a lot! Looks like that was indeed the problem. Seems to happen if the keyboard goes to sleep and wakes up during the game. Though I'm having trouble updating the driver to solve the issue (don't think Apple has actually fixed the driver). Might end up just switching to a different keyboard. Thanks again.
My System SpecsSystem Spec
.

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 Multiple BSODs during Starcraft 2 (ntoskrnl.exe)




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