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Windows 7: bsod multiple times daily


04 Aug 2010   #1

windows 7 64bit on both
 
 
bsod multiple times daily

hi, sorry if i'm not posting right. i saw the sticky at the top of this forum that give guidelines for posting, however, the app you are supposed to download and wait for up to 10mins to create a report and a new folder doesnt work. i waited for an hour and got nothing but another bsod in that time.

i did run a sys health report and will attach that.

so i've been upgrading my computer a bit recently, new ram, new graphics card, new processor, new psu, new cooling fan.

i'm having frequent system reboots and BSODs. ive read a lot of this may be solved by installing new drivers or checking for updates, but i'm unfamiliar with all of that stuff or how to do it.

i just need some help as this is getting really annoying as frequent as it is.


My System SpecsSystem Spec
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04 Aug 2010   #2

Microsoft Window 7 Professional 32 bit
 
 

Have you run it as administrator? Otherwise you can try this:
Quote:
Go to C:\Windows\Minidump and copy all of the dmp files to the desktop. Select all>right-click on one>Send to>New Compressed folder. Then attach the zip file to your next post by use of the paperclip icon in the advanced editor.
My System SpecsSystem Spec
04 Aug 2010   #3

windows 7 64bit on both
 
 

yea i tried running as administrator :/ that was what i was doing when nothing happened. i found the minidump folder and i've attached the files.
My System SpecsSystem Spec
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04 Aug 2010   #4

Microsoft Window 7 Professional 32 bit
 
 

I suspect that BitDefender is the cause for these BSODs, third party antivirus are notorious BSOD causes. Please remove Bitdefender/Bull Guard for testing
How to uninstall BitDefender
BullGuard Antivirus, Antispyware, Firewall, Spamfilter, Backup and Support - all the security you need in one package!

There are exception codes that indicate memory corruption, Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.

BUGCHECK SUMMARY:
Code:
BugCheck 1, {773802aa, 0, ffff0000, fffff88008e48ca0}

Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )

Followup: MachineOwner
---------
PROCESS_NAME:  vsserv.exe <---Bitdefender/Bull guard

BugCheck 1000007E, {ffffffffc0000005, fffff80002f7c4fc, fffff880031b6988, fffff880031b61f0}

Probably caused by : ntkrnlmp.exe ( nt!CmpRemoveKeyHash+4c )

Followup: MachineOwner
---------
BugCheck 3B, {c0000005, fffff80002fb256d, fffff880057d4750, 0}

Probably caused by : ntkrnlmp.exe ( nt!CmpKcbCacheLookup+1dd )

Followup: MachineOwner
---------
BugCheck A, {28, 2, 0, fffff80002cc5410}

Probably caused by : memory_corruption ( nt!MiFindNodeOrParent+0 )

Followup: MachineOwner
---------
BugCheck 24, {1904fb, fffff88006846bc8, fffff88006846430, fffff80002dab000}

Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+174 )

Followup: Pool_corruption
---------

If you need alternative protection while not having Bitdefender or Bull guard, you can try MSE, it is known for BSODs free
http://www.microsoft.com/security_essentials

Regard,

Tuan
My System SpecsSystem Spec
04 Aug 2010   #5

windows 7 64bit on both
 
 

thanks tuan. ill get right on to this and let ya know how it goes
My System SpecsSystem Spec
04 Aug 2010   #6

windows 7 64bit on both
 
 

i don't have bit defender. that links says to uninstall using the control panel/add-remove programs. it doesnt show up for me and ive never heard of the program before

i am using AusLogics antivirus. it's always popping up with some error report message and restarting its self
My System SpecsSystem Spec
04 Aug 2010   #7

Microsoft Window 7 Professional 32 bit
 
 

Yes, the file I indicated in the bugcheck can be the same for many antivirus program and if it belong to AusLogic, then please remove it. Stop code 7E which you see above, as well as exception code c00005 with stop code 3B, are potentially caused by third party antivirus software. Please safely remove it from your system
Removing Software - Tips on How to Uninstall Programs Properly
My System SpecsSystem Spec
04 Aug 2010   #8

windows 7 64bit on both
 
 

so which program will not cause bsod's if i cannot use auslogics, bullguard? or MSE?
My System SpecsSystem Spec
05 Aug 2010   #9

Microsoft Window 7 Professional 32 bit
 
 

Please use Microsoft Security Essential, it is free and known for BSODs free. I'm using it and It's great. You can other use AVs later in the future, but for now, we have to get it done so that we can get to different issue
My System SpecsSystem Spec
05 Aug 2010   #10

windows 7 64bit on both
 
 

ive deleted auslogics antivirus and installed MSE. while running the first scan with MSE i got another bsod...which turned into 2 back to back. the second happend as i was about to log onto windows after the first. im attaching all files from the minidump again as it has happened several more times.

also i havent yet been able to run the memtest. ill have to get to it when i come back from work.
My System SpecsSystem Spec
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 bsod multiple times daily




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