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| 05 Aug 2010 | #1 |
| | BSOD & System instability Hi everyone, I bought a new computer and, since the first day, experiencing BSOD and application crashes. Here is the config : MoBo Asus P7P55 LX Proc Intel Core i5 750 RAM 2x2Go Corsair XMS3 1600 9-9-9-24 GC ATI Radeon HD 4870 HDD System Intel SSD X25-V 40Go HDD Data Western Digital 500Go 7200RPM OS Windows Seven 64Bits The OS is a full retailer and I installed it myself. Since the first day, I get MEMORY_MANAGEMENT or SYSTEM_SERVICE_EXCEPTION errors during the morning and only Firefox/IE crashes, Kaspersky database corruption, Explorer hangings then. I already ran 3x MemTest 86+ 4.0 on the first boot of the day (computer cold) with each RAM stick and with no error at all. I launched tests with OCCT 3.1 and the processor succeed. Today I ran the BSOD Dump & System File Collection App and a System Health Report : the results are zipped and attached. If someone could help me, I'd be grateful. |
My System Specs | |
| 05 Aug 2010 | #2 |
| | Hi and welcome to SF! Here are something you have to do: First of all, please remove Kaspersky, they appear to be the reason that crash your system. If you need an alternative program to use while not having Kaspersky, I recommend to try Microsoft security essential, it is known for BSODs free. Removal tool for Kaspersky Lab products MSE==>http://www.microsoft.com/security_essentials Update this driver please: Code: ASACPI ASACPI.sys Mon Mar 28 09:30:36 2005 (42476C4C) Please visit this link: ASUSTeK Computer Inc.-Support- download_item_mkt Scroll down to the Utilities category, then scroll down to the "ATK0110 driver for WindowsXP/Vista/Windows 7 32&64-bit " (it's about the 10th item down). Download and install it. Go to C:\Windows\System32\drivers to check and make sure that the ASACPI.sys file is date stamped from 2009 or 2010 (NOT 2005). Please remove any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver, found in your dmp, sptd.sys, that is notorious for causing BSODs. Use this SPTD uninstaller when you're done: DuplexSecure - Downloads BUGCHECK SUMMARY: Code: BugCheck 3B, {c0000005, fffff9600004aac6, fffff88008661ea0, 0}
Probably caused by : win32k.sys ( win32k+1aac6 )
Followup: MachineOwner
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BugCheck 1A, {41790, fffffa80016e9d50, ffff, 0}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+33946 )
Followup: MachineOwner
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BugCheck 1E, {ffffffffc0000005, fffff80002ac401b, 0, ffffffffffffffff}
Probably caused by : ntkrnlmp.exe ( nt!KeRemoveQueueEx+15b )
Followup: MachineOwner
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BugCheck 1A, {41287, 0, 0, 0}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+42be5 )
Followup: MachineOwner
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PROCESS_NAME: avp.exe <----Kaspersky
BugCheck 24, {1904fb, fffff880070a8268, fffff880070a7ad0, fffff8800121ae3e}
Probably caused by : Ntfs.sys ( Ntfs!NtfsLookupNtfsMcbEntry+7a )
Followup: MachineOwner
--------- Tuan |
| My System Specs |
| 06 Aug 2010 | #3 |
| | Thanks for your precise and rapid answer  I've done everything you told me, but actually I had a BSOD this morning, 30 minutes after the boot. Could it be a hardware problem instead of an OS one ? Another question : can you explain me how do you analyse the files that I sent you, so that I can do it myself instead of bother you with my crashes ? What other tool can I use to replace Daemon Tools ? Thanks a lot |
| My System Specs |
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| 06 Aug 2010 | #4 |
| | Unfortunately, there were no .dmp files... Navigate tp c:/windows/minidump, zip up the .dmp files and attach them to your next post..  |
| My System Specs |
| 06 Aug 2010 | #5 |
| | Oops... Here you can find the 2 Dump of this morning |
| My System Specs |
| 06 Aug 2010 | #6 |
| | Have you installed MSE? Can you please perform system file check please: SFC /SCANNOW Command - System File Checker Check out this article: Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes. BUGCHECK SUMMARY: Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\TUANTR~1\AppData\Local\Temp\Rar$DI00.496\080610-9812-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*e:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02a52000 PsLoadedModuleList = 0xfffff800`02c8fe50
Debug session time: Fri Aug 6 12:39:47.694 2010 (UTC + 7:00)
System Uptime: 0 days 0:33:31.099
Loading Kernel Symbols
...............................................................
................................................................
...........
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 3B, {c0000005, fffff960000fbbe6, fffff88005d809a0, 0}
Probably caused by : win32k.sys ( win32k!RFONTOBJ::bGetGlyphMetricsPlus+216 )
Followup: MachineOwner
--------- Tuan |
| My System Specs |
| 06 Aug 2010 | #7 |
| | So, I installed Security Essentials, update and scan my system : nothing special was found. The "SFC /SCANNOW" command say the system fixed some files but others can't be repaired... I ran a MemTest86+ during the entire afternoon : 7 passes and no errors. I still have Firefox crashing, explorer freezing and BSOD (zip attached). Since my PC is new, I think I will bring it where I bought it and asked to replace the MoBo and RAM sticks  |
| My System Specs |
| 06 Aug 2010 | #8 |
| | No, as memtestx86 report no error, It means your ram is fine as well as your mobo slots. Since window can't fix some file, I would recommend to do Repair Install Let us know if you need more help Tuan |
| My System Specs |
| 06 Aug 2010 | #9 |
| | Please enable driver verifier: Driver Verifier - Enable and Disable |
| My System Specs |
| 07 Aug 2010 | #10 |
| | I have almost the exact set up, and I'm experiencing similar problems. |
| My System Specs |
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