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Windows 7: BSOD & System instability


05 Aug 2010   #1

Windows Seven 64
 
 
BSOD & System instability

Hi everyone,

I bought a new computer and, since the first day, experiencing BSOD and application crashes.


Here is the config :

MoBo Asus P7P55 LX
Proc Intel Core i5 750
RAM 2x2Go Corsair XMS3 1600 9-9-9-24
GC ATI Radeon HD 4870
HDD System Intel SSD X25-V 40Go
HDD Data Western Digital 500Go 7200RPM
OS Windows Seven 64Bits


The OS is a full retailer and I installed it myself.
Since the first day, I get MEMORY_MANAGEMENT or SYSTEM_SERVICE_EXCEPTION errors during the morning and only Firefox/IE crashes, Kaspersky database corruption, Explorer hangings then.


I already ran 3x MemTest 86+ 4.0 on the first boot of the day (computer cold) with each RAM stick and with no error at all.
I launched tests with OCCT 3.1 and the processor succeed.


Today I ran the BSOD Dump & System File Collection App and a System Health Report : the results are zipped and attached.



If someone could help me, I'd be grateful.



My System SpecsSystem Spec
.

05 Aug 2010   #2

Microsoft Window 7 Professional 32 bit
 
 

Hi and welcome to SF!

Here are something you have to do:
First of all, please remove Kaspersky, they appear to be the reason that crash your system. If you need an alternative program to use while not having Kaspersky, I recommend to try Microsoft security essential, it is known for BSODs free.
Removal tool for Kaspersky Lab products
MSE==>http://www.microsoft.com/security_essentials

Update this driver please:
Code:
ASACPI   ASACPI.sys   Mon Mar 28 09:30:36 2005 (42476C4C)
The 2005 version of this driver is a known BSOD cause.
Please visit this link: ASUSTeK Computer Inc.-Support- download_item_mkt
Scroll down to the Utilities category, then scroll down to the "ATK0110 driver for WindowsXP/Vista/Windows 7 32&64-bit " (it's about the 10th item down).
Download and install it.
Go to C:\Windows\System32\drivers to check and make sure that the ASACPI.sys file is date stamped from 2009 or 2010 (NOT 2005).

Please remove any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver, found in your dmp, sptd.sys, that is notorious for causing BSODs. Use this SPTD uninstaller when you're done: DuplexSecure - Downloads

BUGCHECK SUMMARY:
Code:
BugCheck 3B, {c0000005, fffff9600004aac6, fffff88008661ea0, 0}

Probably caused by : win32k.sys ( win32k+1aac6 )

Followup: MachineOwner
---------
BugCheck 1A, {41790, fffffa80016e9d50, ffff, 0}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+33946 )

Followup: MachineOwner
---------
BugCheck 1E, {ffffffffc0000005, fffff80002ac401b, 0, ffffffffffffffff}

Probably caused by : ntkrnlmp.exe ( nt!KeRemoveQueueEx+15b )

Followup: MachineOwner
---------
BugCheck 1A, {41287, 0, 0, 0}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+42be5 )

Followup: MachineOwner
---------
PROCESS_NAME:  avp.exe <----Kaspersky
BugCheck 24, {1904fb, fffff880070a8268, fffff880070a7ad0, fffff8800121ae3e}

Probably caused by : Ntfs.sys ( Ntfs!NtfsLookupNtfsMcbEntry+7a )

Followup: MachineOwner
---------
Let us know if you need help

Tuan
My System SpecsSystem Spec
06 Aug 2010   #3

Windows Seven 64
 
 

Thanks for your precise and rapid answer

I've done everything you told me, but actually I had a BSOD this morning, 30 minutes after the boot.

Could it be a hardware problem instead of an OS one ?


Another question : can you explain me how do you analyse the files that I sent you, so that I can do it myself instead of bother you with my crashes ?
What other tool can I use to replace Daemon Tools ?


Thanks a lot
My System SpecsSystem Spec
.


06 Aug 2010   #4

64-bit Windows 8.1 Pro
 
 

Unfortunately, there were no .dmp files... Navigate tp c:/windows/minidump, zip up the .dmp files and attach them to your next post..
My System SpecsSystem Spec
06 Aug 2010   #5

Windows Seven 64
 
 

Oops...

Here you can find the 2 Dump of this morning
My System SpecsSystem Spec
06 Aug 2010   #6

Microsoft Window 7 Professional 32 bit
 
 

Have you installed MSE?
Can you please perform system file check please:
SFC /SCANNOW Command - System File Checker
Check out this article:
Stop code 3B with exception code c000005, which is memory access violation.
Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.

BUGCHECK SUMMARY:
Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\TUANTR~1\AppData\Local\Temp\Rar$DI00.496\080610-9812-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*e:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02a52000 PsLoadedModuleList = 0xfffff800`02c8fe50
Debug session time: Fri Aug  6 12:39:47.694 2010 (UTC + 7:00)
System Uptime: 0 days 0:33:31.099
Loading Kernel Symbols
...............................................................
................................................................
...........
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff960000fbbe6, fffff88005d809a0, 0}

Probably caused by : win32k.sys ( win32k!RFONTOBJ::bGetGlyphMetricsPlus+216 )

Followup: MachineOwner
---------
Regard,

Tuan
My System SpecsSystem Spec
06 Aug 2010   #7

Windows Seven 64
 
 

So, I installed Security Essentials, update and scan my system : nothing special was found.

The "SFC /SCANNOW" command say the system fixed some files but others can't be repaired...

I ran a MemTest86+ during the entire afternoon : 7 passes and no errors.


I still have Firefox crashing, explorer freezing and BSOD (zip attached).

Since my PC is new, I think I will bring it where I bought it and asked to replace the MoBo and RAM sticks
My System SpecsSystem Spec
06 Aug 2010   #8

Microsoft Window 7 Professional 32 bit
 
 

No, as memtestx86 report no error, It means your ram is fine as well as your mobo slots.
Since window can't fix some file, I would recommend to do Repair Install

Let us know if you need more help

Tuan
My System SpecsSystem Spec
06 Aug 2010   #9

Windows 7 Professional x64
 
 

My System SpecsSystem Spec
07 Aug 2010   #10

Windows 7
 
 

I have almost the exact set up, and I'm experiencing similar problems.
My System SpecsSystem Spec
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