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Windows 7: BSOD on brand new laptop


06 Aug 2010   #1

Windows 7
 
 
BSOD on brand new laptop

hello
first of all this is the first time i visit this site, so tell me if i dont include any crucial information. (a)

anyway, i bought my laptop from HP (model Pavilion dv6-2165eo Entertainment) just 10 days ago. very soon i started having problems with BSOD. sometimes i get them twice in an hour, sometimes it doesnt happen for 1 or 2 days, but they always come back. i also completely reset my computer to its factory settings once, but they came back anyway.

im running windows 7 x64. i dont really have anything to prove this, but i have a feeling the problem has to do with the sound card. im not sure but i got this feeling because it happened a few times when there was sound involved ie somebody talking in Skype, switching tracks in spotify etc.

i included my MiniDump folder in an attachment.
thank you in advance for any help.

My System SpecsSystem Spec
.

07 Aug 2010   #2

Windows 7
 
 

anyone?
My System SpecsSystem Spec
07 Aug 2010   #3

Microsoft Window 7 Professional 32 bit
 
 

Hi and Welcome to SF!

I apologize for the delay, so excited to help you out!

First of all, please remove Zone Alarm immediately, it caused your BSODs, at least reported in one DMP.
http://download.zonealarm.com/bin/fr...cpes_clean.exe

Let's remove Kaspersky for now because it is potential cause, any third party firewall are notorious for causing BSODs.
http://support.kaspersky.com/faq/?qid=208279463

Old Driver:
Code:
fffff880`01b09000 fffff880`01b17000   SiSRaid2 SiSRaid2.sys Thu Sep 25 01:28:20 2008 (48DA86C4)
fffff880`01b17000 fffff880`01b2f000   sisraid4 sisraid4.sys Thu Oct 02 04:56:04 2008 (48E3F1F4)
SiS RAID Stor Miniport Driver Look for newest update please
iirsp    iirsp.sys    Wed Dec 14 04:47:54 2005 (439F418A)
  Intel Raid StorPort Driver Surprise that you can run your computer with this old driver.
arc      arc.sys      Fri May 25 04:27:55 2007 (4656035B)
Adaptec RAID Storport Driver
Amfltx64 Amfltx64.sys Mon Oct 15 10:37:21 2007 (4712E071)
A4Tech X-705FS Mouse Driver http://www.a4tech.com/downloads.asp
fffff880`01008000 fffff880`0105e000   adpahci  adpahci.sys  Wed May 02 00:30:09 2007 (46377921)  Adaptec Windows SATA Storport Driver http://www.adaptec.com/en-US/downloads/
fffff880`01400000 fffff880`0142f000   adpu320  adpu320.sys  Wed Feb 28 07:04:15 2007 (45E4C6FF) Adaptec .NET Ultra320 Driver http://www.adaptec.com/en-US/downloads/
BUGCHECK SUMMARY:
Code:
BugCheck 4A, {74912dd9, 2, 0, fffff88005ee6ca0}

Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )

Followup: MachineOwner
---------
PROCESS_NAME:  vsmon.exe <----Zone Alarm
BugCheck 7F, {8, 80050033, 6f8, fffff8000303ee58}

Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )

Followup: MachineOwner
---------
Wow, GOOD LUCK
My System SpecsSystem Spec
.


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