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Windows 7: I am having some Bsods while playing starcraft 2

08 Aug 2010   #1

windows 7
 
 
I am having some Bsods while playing starcraft 2

I have been having bsod crashes while playing starcraft 2 quite frequenlty I need help please.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: a
BCP1: 0000000000000008
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF80002B04675
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\080810-24991-01.dmp
C:\Users\PanicX\AppData\Local\Temp\WER-87641-0.sysdata.xml
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I attached the minidump file with it


My System SpecsSystem Spec
.

08 Aug 2010   #2

Microsoft Window 7 Professional 32 bit
 
 

Can you upload more DMP? You've said you got BSODs quite frequent, if so please upload the rest of them to us.
For this DMP, USBPORT.sys was blamed. One generic thing to try is go to device manager, under USB list, uninstall everything then restart your machine. You might want to update keyboard driver or mouse driver etc..

Run system files check:
Quote:
Open an elevated command prompt and enter sfc /scannow.
Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\TUANTR~1\AppData\Local\Temp\Rar$DI00.520\080810-24991-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*e:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02a01000 PsLoadedModuleList = 0xfffff800`02c3ee50
Debug session time: Mon Aug  9 02:54:45.628 2010 (UTC + 7:00)
System Uptime: 1 days 0:08:03.408
Loading Kernel Symbols
...............................................................
................................................................
.........................
Loading User Symbols
Loading unloaded module list
.....................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {8, 2, 1, fffff80002b04675}

Probably caused by : USBPORT.SYS ( USBPORT!USBPORT_Core_iIrpCsqCompleteDoneTransfer+1c8 )

Followup: MachineOwner
---------
My System SpecsSystem Spec
09 Aug 2010   #3

windows 7
 
 

Thanks so much for getting back to me quickly. I unistalled everything then reinstalled the drivers again with updated versions. I recently have done a clean install of windows a few days ago I think the front usb ports might be damaged could this possibly attribute to the problem, I assume it would but am not a hundred percent sure. MightI just want to unplug the front ports from the board? Here is the other .dmp that I have had since the reinstall of windows
My System SpecsSystem Spec
.


09 Aug 2010   #4

Microsoft Window 7 Professional 32 bit
 
 

The results from the DMP files do not give a definitive answer. While we investigate further here are a few things that you can do.

1-Run a system file check to verify and repair you system files. You do this by typing cmd in search, then right click and run as admin. SFC/ SCANNOW

2-
Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.
3-Event viewer
Go into event viewer (type eventvwr in search). Go to the windows log>application tab.

You want to look for critical errors (they have red in the left column ).

When you find them you want to look for critical errors that say app hang, app crash, or anything that relates to the problem.

When you find them please note the event ID, and the source codes and tell us what they are.

4-Device manager
Please go to start>search>type device manager.
Are there any "unknown devices" with yellow triangles on them?
Is you driver there , listed, and working?

If y our driver is missing, or there is a yellow triangle on it, you will need to update it.

5-Driver verifier
please run Verifier with these settings:
Quote:
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
NOTE: You can use Low Resource Simulation if you'd like. From my limited experimentation it makes the BSOD's come faster.
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

If that doesn't work, post back and we'll have to see about fixing the registry entry off-line:
Code:
Delete these registry keys (works in XP, Vista, Windows 7):
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDrivers
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDriverLevel
More info on this at this link: Using Driver Verifier to identify issues with Windows drivers for advanced users
My System SpecsSystem Spec
09 Aug 2010   #5

windows 7
 
 

Thanks for the advice I have ran meemtest x86 for ten passes ram is stable and working fine I had some overheating cpu issues put on the crosair h50 no more overheating issues. I did run an sfc /scannow and everything checked out, I am not a computer illeterate person I did these things prior to coming here and again last night just to doubble check them. This is the reason i am here asking for help. because I have tried alot and cant seem to narrow down the problem. I do appriciate the time you have spent helping me thank you.
My System SpecsSystem Spec
14 Aug 2010   #6

windows 7
 
 

Well I had another bsod while playing starcraft 2 no idea what caused it yet again, this time all drivers are updated some help again kind people. here is my minidump file.

Thanks for all the help so far!
My System SpecsSystem Spec
14 Aug 2010   #7

Microsoft Window 7 Professional 32 bit
 
 

Hi there,
Things looks better this time, dxgmms1.sys was blamed in the DMP. I would suggest you to download and install fresh copy of graphic card.
When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper

When it is removed then download and install the fresh copy.

Also, please update directX as wells:
Download details: DirectX End-User Runtime

BUGCHECK SUMMARY:

Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\TUANTR~1\AppData\Local\Temp\Rar$DI00.012\081410-16208-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*e:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`02a5d000 PsLoadedModuleList = 0xfffff800`02c9ae50
Debug session time: Sat Aug 14 15:46:17.685 2010 (UTC + 7:00)
System Uptime: 0 days 6:33:21.464
Loading Kernel Symbols
.

Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
Run !sym noisy before .reload to track down problems loading symbols.

..............................................................
................................................................
..........................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {fffffa832741b030, 5, 0, fffff880109430d7}

Probably caused by : dxgmms1.sys ( dxgmms1!VidSchiUpdateContextRunningTimeAtISR+87 )

Followup: MachineOwner
---------
Regard,

Tuan
My System SpecsSystem Spec
16 Aug 2010   #8

windows 7
 
 

Here is the latest this one happend while playing CoDMW2.
Thanks again for the help
My System SpecsSystem Spec
16 Aug 2010   #9

Microsoft Window 7 Professional 32 bit
 
 

It was caused by your graphic card, see if you can borrow a graphic card from friends to try on your system. Stop code 7E is potentially caused by graphic card and dxgmms1.sys was blamed.
Quote:
STOP 0x0000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

Usual causes: Insufficient disk space, Device driver, Video card, BIOS, Breakpoint with no debugger attached, Hardware incompatibility, Faulty system service, Memory, 3rd party remote control,
BUGCHECK SUMMARY:
Code:
BugCheck 1000007E, {ffffffffc0000005, fffff880109b87ac, fffff880035d0788, fffff880035cfff0}

Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_MEMORY_SEGMENT::EvictResource+fec )

Followup: MachineOwner
---------
PROCESS_NAME:  System
Regard,

Tuan
My System SpecsSystem Spec
17 Aug 2010   #10

windows 7
 
 

Got another one could this be a hardware problem?
My System SpecsSystem Spec
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 I am having some Bsods while playing starcraft 2




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