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Windows 7: BSOD ntoskrnl

12 Aug 2010   #31

windows 7

Is there any other driver that I need to update?

My System SpecsSystem Spec
12 Aug 2010   #32

windows 7
Some recent Dumps

Hi Jonathan / Carl , There were a few BSOD . have uploaded the recent dumps

My System SpecsSystem Spec
12 Aug 2010   #33

Microsoft Window 7 Professional 32 bit

This is straight forward, RTSTOR64.SYS, your Realtek Card reader was blamed in the DMP, I would download and install fresh copy of it to see if the problem is resolved.

Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\TUANTR~1\AppData\Local\Temp\Rar$DI00.254\081010-58937-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*e:\symbols*
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`02c04000 PsLoadedModuleList = 0xfffff800`02e41e50
Debug session time: Wed Aug 11 07:53:42.946 2010 (UTC + 7:00)
System Uptime: 0 days 0:00:46.254
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck C9, {24c, fffff88006f99088, fffff9800874eb80, 103}

Unable to load image \SystemRoot\system32\DRIVERS\usbfilter.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for usbfilter.sys
*** ERROR: Module load completed but symbols could not be loaded for usbfilter.sys
Unable to load image \SystemRoot\system32\drivers\RTSTOR64.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for RTSTOR64.SYS
*** ERROR: Module load completed but symbols could not be loaded for RTSTOR64.SYS
Probably caused by : RTSTOR64.SYS ( RTSTOR64+1088 )

Followup: MachineOwner

My System SpecsSystem Spec

13 Aug 2010   #34

windows 7

Hi Tuan ,

Thanks a lot .. I ll upgrade the same.

My System SpecsSystem Spec
13 Aug 2010   #35

Microsoft Window 7 Professional 32 bit

Yeah, Make sure to go to Device manager, uninstall previous version of driver before installing new one. That will make sure that you did a clean install of driver.
My System SpecsSystem Spec
13 Aug 2010   #36

windows 7

Hi TTran ,
When I go to Device Manager , how do I know which hardware is using this driver.

My System SpecsSystem Spec
13 Aug 2010   #37

Microsoft Window 7 Professional 32 bit

Realtek Card reader I guess
My System SpecsSystem Spec
14 Aug 2010   #38

windows 7
Latest dump after removing realtek

hi , I removed the relatek usb driver actually uninstalled it totally but still I get the BSOD . This time it is something like system exception .

Please team help me out . This is a reather new laptop .. I am tearign my hair aprat for this.

I am uploading the latest BSOD minidump ..
My System SpecsSystem Spec
15 Aug 2010   #39

Microsoft Window 7 Professional 32 bit

The results from the DMP files do not give a definitive answer. While we investigate further here are a few things that you can do.

1-Run a system file check to verify and repair you system files. You do this by typing cmd in search, then right click and run as admin. SFC /SCANNOW

2-Download a 3rd party app called memtestx86, burn it so cd, and run memtest for 5-6 passes.

3-Event viewer
Go into event viewer (type eventvwr in search). Go to the windows log>application tab.

You want to look for critical errors (they have red in the left column ).

When you find them you want to look for critical errors that say app hang, app crash, or anything that relates to the problem.

When you find them please note the event ID, and the source codes and tell us what they are.

4-Device manager
Please go to start>search>type device manager.
Are there any "unknown devices" with yellow triangles on them?
Is you driver there , listed, and working?

If y our driver is missing, or there is a yellow triangle on it, you will need to update it.

5-Driver verifier
please run Verifier with these settings:
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
NOTE: You can use Low Resource Simulation if you'd like. From my limited experimentation it makes the BSOD's come faster.
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

If that doesn't work, post back and we'll have to see about fixing the registry entry off-line:
Delete these registry keys (works in XP, Vista, Win7):
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDrivers
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDriverLevel
More info on this at this link: Using Driver Verifier to identify issues with Windows drivers for advanced users
BugCheck 3D, {fffff88009f05190, 0, 0, fffff88004522291}

Probably caused by : ntkrnlmp.exe ( nt!PoIdle+53a )

Followup: MachineOwner
My System SpecsSystem Spec
16 Aug 2010   #40

Windows 7 Ultimate 32 bit

You have some very obsolete drivers on your system. In general, Windows 7 does not like older drivers. They can and do cause conflicts and crashes.
adp94xx.sys Fri Dec 05 18:54:42 2008 -
adpahci.sys Tue May 01 13:30:09 2007 -
adpu320.sys Tue Feb 27 19:04:15 2007 -
amdsbs.sys Fri Mar 20 14:36:03 2009 -
arc.sys Thu May 24 17:27:55 2007 -
arcsas.sys Wed Jan 14 14:27:37 2009 -
AtiPcie.sys Tue May 05 11:00:22 2009 -
elxstor.sys Tue Feb 03 17:52:11 2009 -
HpSAMD.sys Mon May 18 19:43:49 2009 -
iaStorV.sys Wed Apr 08 12:57:17 2009 -
iirsp.sys Tue Dec 13 16:47:54 2005 -
iaStorV.sys Wed Apr 08 12:57:17 2009 -
iirsp.sys Tue Dec 13 16:47:54 2005 -
nfrd960.sys Tue Jun 06 17:11:48 2006 -
nvraid.sys Wed May 20 02:39:40 2009 -
nvstor.sys Wed May 20 02:45:37 2009 -
ql2300.sys Thu Jan 22 18:05:06 2009 -
ql40xx.sys (no date available)
SiSRaid2.sys Wed Sep 24 14:28:20 2008 -
sisraid4.sys Wed Oct 01 17:56:04 2008 -
stexstor.sys Tue Feb 17 18:03:36 2009 -
vsmraid.sys Fri Jan 30 20:18:57 2009 -

Some of these obsolete drivers may be directly causing your crashes. At any rate, they are hindering the stability of your system. Drivers dated 2005, 2006, and 2007 are very obsolete. They are not going to work on a Win 7 system (there are some exceptions to this).

I recommend that you start updating the oldest drivers first. Start with the 2005 and 2006 drivers. If you need help with this, please ask.

How To Find Drivers:
- I have listed links to most of the drivers in the code box below. Please use the links there to see what info I've found about those drivers.
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).

- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- - The most common drivers are listed on this page: Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads

My System SpecsSystem Spec

 BSOD ntoskrnl

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