Windows 7: Random BSOD

meidoit · 11 Aug 2010

I got the "reference at pointer" BSOD

please help

ttran · 11 Aug 2010

Hi and welcome to SF!

Well, this is pretty straight forward, tmcomm.sys, which is The process TrendMicro Common Module belongs to the software ActiveClean or Trend Micro Internet Security or AEGIS by Trend Micro Inc (Antivirus, Anti-Spam and Internet Security Software - Trend Micro USA), caused all of your BSODs. Third party AV or firewall are notorious for causing BSODs. With this stop code 18, which is mostly caused by driver or hardware (let's say driver), you can either re-install the software or remove it. Personally, I suggest to remove it for now to see if it solve your BSODs

Please run this free malware check, stop code F7 can be caused by drivers or Malware:
http://www.malwarebytes.org/

Code:

BugCheck 18, {0, 85748e28, 2, 862ac700}

*** WARNING: Unable to verify timestamp for tmcomm.sys
*** ERROR: Module load completed but symbols could not be loaded for tmcomm.sys
Probably caused by : tmcomm.sys ( tmcomm+ec2c )

Followup: MachineOwner
---------
BugCheck F7, {a250e80c, 81fb4c, ff7e04b3, 0}

Probably caused by : tmcomm.sys ( tmcomm+15f15 )

Followup: MachineOwner
---------

Regard,

Tuan

allblacks · 06 Sep 2010

Hi,

I've got the same probleme for all my business computer who are equiped with Windows 7 Pro and Trend Micro Worry free business antivirus antispyware.
The last week and before no probleme and today they are all BSOD 0x000000f7.
Windbg said tmcomm.sys

Code:

Debugging Details:
------------------


DEFAULT_BUCKET_ID:  GS_FALSE_POSITIVE_MISSING_GSFRAME

SECURITY_COOKIE:  Expected 009c60a3 found 9ccb380c

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0xF7

PROCESS_NAME:  NTRtScan.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 9c68ff15 to 82cddd10

STACK_TEXT:  
9ccb36d8 9c68ff15 000000f7 9ccb380c 009c60a3 nt!KeBugCheckEx+0x1e
WARNING: Stack unwind information not available. Following frames may be wrong.
9ccb36f8 9c68f34c 000576b2 00000000 00000000 tmcomm+0x15f15
9ccb380c 00000000 00000000 00000000 00000000 tmcomm+0x1534c


STACK_COMMAND:  kb

FOLLOWUP_IP: 
tmcomm+15f15
9c68ff15 ??              ???

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  tmcomm+15f15

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: tmcomm

IMAGE_NAME:  tmcomm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4c318770

FAILURE_BUCKET_ID:  0xF7_MISSING_GSFRAME_tmcomm+15f15

BUCKET_ID:  0xF7_MISSING_GSFRAME_tmcomm+15f15

I have disable in msconfig all trend micro service and process.
And it works few minutes and BSOD 0x00000018.
Pls Help !

(Sorry for my english i'm french)

penfold007 · 06 Sep 2010

I also have just had a BSOD first one for over a month and was wondering if someone could have a quick look at the mini dump for me??

lorddenis · 06 Sep 2010

Quote: Originally Posted by allblacks

Hi,

I've got the same probleme for all my business computer who are equiped with Windows 7 Pro and Trend Micro Worry free business antivirus antispyware.
The last week and before no probleme and today they are all BSOD 0x000000f7.
Windbg said tmcomm.sys

Code:

Debugging Details:
------------------


DEFAULT_BUCKET_ID:  GS_FALSE_POSITIVE_MISSING_GSFRAME

SECURITY_COOKIE:  Expected 009c60a3 found 9ccb380c

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0xF7

PROCESS_NAME:  NTRtScan.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 9c68ff15 to 82cddd10

STACK_TEXT:  
9ccb36d8 9c68ff15 000000f7 9ccb380c 009c60a3 nt!KeBugCheckEx+0x1e
WARNING: Stack unwind information not available. Following frames may be wrong.
9ccb36f8 9c68f34c 000576b2 00000000 00000000 tmcomm+0x15f15
9ccb380c 00000000 00000000 00000000 00000000 tmcomm+0x1534c


STACK_COMMAND:  kb

FOLLOWUP_IP: 
tmcomm+15f15
9c68ff15 ??              ???

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  tmcomm+15f15

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: tmcomm

IMAGE_NAME:  tmcomm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4c318770

FAILURE_BUCKET_ID:  0xF7_MISSING_GSFRAME_tmcomm+15f15

BUCKET_ID:  0xF7_MISSING_GSFRAME_tmcomm+15f15

I have disable in msconfig all trend micro service and process.
And it works few minutes and BSOD 0x00000018.
Pls Help !

(Sorry for my english i'm french)

Quote: Originally Posted by penfold007

I also have just had a BSOD first one for over a month and was wondering if someone could have a quick look at the mini dump for me??

i think it would be best if you 2 would make new topic's and post your crashes there.

Windows 7: Random BSOD

Random BSOD problems?