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Windows 7: Start up/shut down/BSOD issues

12 Aug 2010   #1

windows 7 home premium
Start up/shut down/BSOD issues

Hello there,

I've got a Sony Vaio vgn-fw51mf: windows 7 oem 64 bit, duo p8700 processors, 6gb of ram

I've had the machine for about 8 months and it's always had occasional recovery issues - "did not shut down properly, attempting to repair" which always ended having to restore to an earlier time" when it worked. It's also always had occasional freezes (every month or two) but these have been less frequent. The start up/shut down issue has become more frequent as time has gone on.

So i recently bought an external hard drive, copied everything and did a full restore thinking this might help. It didn't seem to make any difference and now i'm getting BSOD's as well but only once i've pressed shutdown or hibernate. Neither issue is everytime but certainly every three or four shutdowns.

I'm no longer the computer wiz i was (ah my 286-20) and i really need help. i use traktor to DJ and so i need more stability (plus it's annoying to lose data when the restore is neccesary).

I've uploaded the requested reports from the bsod posting guide.



My System SpecsSystem Spec

12 Aug 2010   #2

Windows 7 Professional x64

Please remove McAfee with this tool:

Replace it with MSE:

Your Intel wireless drivers are also blamed. They are outdated, so be sure to update them to the latest version.

...Summary of the Dumps:

Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Wed Aug 11 13:57:24.526 2010 (UTC - 4:00)
System Uptime: 1 days 23:34:11.383
BugCheck 7F, {8, 80050031, 406f8, fffff88007ef4e92}
*** WARNING: Unable to verify timestamp for netw5v64.sys
*** ERROR: Module load completed but symbols could not be loaded for netw5v64.sys
Probably caused by : netw5v64.sys ( netw5v64+cee92 )
PROCESS_NAME:  svchost.exe
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Wed Aug 11 14:13:00.579 2010 (UTC - 4:00)
System Uptime: 0 days 0:15:03.702
BugCheck 3B, {c0000005, fffff9600011d8ca, fffff880029590f0, 0}
Probably caused by : win32k.sys ( win32k!xxxQueryInformationThread+ee )
PROCESS_NAME:  csrss.exe
My System SpecsSystem Spec
13 Aug 2010   #3

windows 7 home premium

Hello there,

Thank you very much for your response. It's really very much appreciated.

I've swapped my security software as per your instruction but when i tried to update my wifi driver automatically, windows said it was up to date. So I went to Intels website, where there are indeed newer versions of the driver, but their downloader software wouldn't work and the manual version of the driver that i downloaded doesn't come with any kind of exe installer. As a non-tech person I could really use a bit of help as i'm a litlle scared of losing internet, and therefore access to the forum cavalry, if i just charge in and start changing things myself.


My System SpecsSystem Spec

16 Aug 2010   #4

windows 7 home premium

Managed to sort out wi-fi drivers and sytem seems much more stable)and quicker) since changes were made.

Many, many thanks.
My System SpecsSystem Spec
17 Aug 2010   #5

Windows 7 Professional x64

Thanks for the update!

Glad to hear it.
My System SpecsSystem Spec

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