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Windows 7: BSODs driving me batty!

19 May 2009   #11
Microsoft MVP


You need the Windows Debugging Tools to view the dump files. Here's a link to some instructions on how to generate an analysis:

But, the answer to the problem isn't always obvious in the memory dump - so it takes some experience to know what's normal and what isn't. So I'd still ask that you zip up and upload the files in your next post.

To zip them, select them all by holding down Ctrl while clicking on each one. Then right click on them and select "Send to", then select "Compressed (zipped) folder"
That'll give you a folder in that location that ends in .zip. That's what you should upload for us to have a look at.

My System SpecsSystem Spec
19 May 2009   #12


Quote   Quote: Originally Posted by e46Girl View Post
Hi! I did a search on the forum and didn't see any solutions to this, so I'll run it by you all.

I just got a new computer pre-installed with Vista, which I brought home and immediately installed Win 7 RC. Everything is running fine except I get at least one BSOD a day, and I can't even narrow it down to what I'm doing, because it happens even when I'm idle.

Computer is an HP Pavilion, 64-bit AMD Phenom X3 8550 Triple-Core, 4GB memory. It didn't come with a wireless card so I'm using a Linksys Wireless G USB adapter.

Is there anything about this configuration that is problematic with 7?

I tried to access my Windows\Minidump files but it's locked and I apparently don't have permission, although I'm an administrator, so not sure what's up with that. Here's some info I gleaned from the Windows recovery screen that comes up after I boot;

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7100.
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA800589E4E0
BCP2: FFFFF880048F9B10
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7100
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:

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If I try to access that WER-37502-0.sysdata.xml file it just opens in IE and tells me I suck.

Anyone have any ideas? I'm otherwise liking 7 and want to love it, but these BSODs are making that difficult...

BCCode 116 (or 0x00000116) is usually video driver related. You may need to reinstall or update yours with a fresh set from the manufacturer.
I simply find the video card. DELETE the install, reboot and let Win 7 install the driver.
My System SpecsSystem Spec

 BSODs driving me batty!

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