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Windows 7: BSOD After Playing Batman: Arkham Asylum


12 Aug 2010   #1

Windows 7 Home Premium
 
 
BSOD After Playing Batman: Arkham Asylum

Hello, I get a BSOD after playing the Steam version of Batman: Arkham Asylum. The game works fine and then the system blue screens after an unspecified amount of time. I stopped playing the game and the error stopped. Recently I downloaded the Mafia II demo from Steam and ran into the same blue screen.

The dump screen points the error to: avgldx64.sys
Also says: STOP: 0x0000003B

System Info:
Alienware M17x - Windows 7 Home Premium (OEM)
Intel Q9000 Quad Core Processor 2.00 GHZ
6 Gigs Ram
GTX 280M SLI (Hybrid)
320 GB hard-disk

I also took a few photos of the BSOD, if needed I can post.

Please help!

My System SpecsSystem Spec
.

12 Aug 2010   #2

Microsoft Window 7 Professional 32 bit
 
 

Quote   Quote: Originally Posted by Pulkit87 View Post
Hello, I get a BSOD after playing the Steam version of Batman: Arkham Asylum. The game works fine and then the system blue screens after an unspecified amount of time. I stopped playing the game and the error stopped. Recently I downloaded the Mafia II demo from Steam and ran into the same blue screen.

The dump screen points the error to: avgldx64.sys
Also says: STOP: 0x0000003B

System Info:
Alienware M17x - Windows 7 Home Premium (OEM)
Intel Q9000 Quad Core Processor 2.00 GHZ
6 Gigs Ram
GTX 280M SLI (Hybrid)
320 GB hard-disk

I also took a few photos of the BSOD, if needed I can post.

Please help!
Hey yo,

This one is very straight forward, stop code 3B, which is system services exception and avgldx64.sys, component of AVG was blamed. I would remove AVG completely.
using the uninstall tool > Info > Tool (32bit) - Tool (64 bit). If you have AVG Identity Protection installed, uninstall it also >Info > Tool. I recommend that you install MSE and make sure Windows Firewall is turned on.

BUGCHECK SUMMARY:
Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\TUANTR~1\AppData\Local\Temp\Rar$DI00.242\061310-30451-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*e:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02e65000 PsLoadedModuleList = 0xfffff800`030a2e50
Debug session time: Sun Jun 13 21:30:17.247 2010 (UTC + 7:00)
System Uptime: 1 days 14:42:26.432
Loading Kernel Symbols
...............................................................
................................................................
...................................................
Loading User Symbols
Loading unloaded module list
.................................................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff88003f88df3, fffff8800b7c1610, 0}

Unable to load image \SystemRoot\System32\Drivers\avgldx64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for avgldx64.sys
*** ERROR: Module load completed but symbols could not be loaded for avgldx64.sys
Probably caused by : avgldx64.sys ( avgldx64+34df3 )

Followup: MachineOwner
---------
Regard,

Tuan

My System SpecsSystem Spec
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 BSOD After Playing Batman: Arkham Asylum




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