BSOD After Playing Batman: Arkham Asylum


  1. Posts : 1
    Windows 7 Home Premium
       #1

    BSOD After Playing Batman: Arkham Asylum


    Hello, I get a BSOD after playing the Steam version of Batman: Arkham Asylum. The game works fine and then the system blue screens after an unspecified amount of time. I stopped playing the game and the error stopped. Recently I downloaded the Mafia II demo from Steam and ran into the same blue screen.

    The dump screen points the error to: avgldx64.sys
    Also says: STOP: 0x0000003B

    System Info:
    Alienware M17x - Windows 7 Home Premium (OEM)
    Intel Q9000 Quad Core Processor 2.00 GHZ
    6 Gigs Ram
    GTX 280M SLI (Hybrid)
    320 GB hard-disk

    I also took a few photos of the BSOD, if needed I can post.

    Please help!
      My Computer


  2. Posts : 1,598
    Microsoft Window 7 Professional 32 bit
       #2

    Pulkit87 said:
    Hello, I get a BSOD after playing the Steam version of Batman: Arkham Asylum. The game works fine and then the system blue screens after an unspecified amount of time. I stopped playing the game and the error stopped. Recently I downloaded the Mafia II demo from Steam and ran into the same blue screen.

    The dump screen points the error to: avgldx64.sys
    Also says: STOP: 0x0000003B

    System Info:
    Alienware M17x - Windows 7 Home Premium (OEM)
    Intel Q9000 Quad Core Processor 2.00 GHZ
    6 Gigs Ram
    GTX 280M SLI (Hybrid)
    320 GB hard-disk

    I also took a few photos of the BSOD, if needed I can post.

    Please help!
    Hey yo,

    This one is very straight forward, stop code 3B, which is system services exception and avgldx64.sys, component of AVG was blamed. I would remove AVG completely.
    using the uninstall tool > Info > Tool (32bit) - Tool (64 bit). If you have AVG Identity Protection installed, uninstall it also >Info > Tool. I recommend that you install MSE and make sure Windows Firewall is turned on.

    BUGCHECK SUMMARY:
    Code:
    Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\TUANTR~1\AppData\Local\Temp\Rar$DI00.242\061310-30451-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*e:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
    Machine Name:
    Kernel base = 0xfffff800`02e65000 PsLoadedModuleList = 0xfffff800`030a2e50
    Debug session time: Sun Jun 13 21:30:17.247 2010 (UTC + 7:00)
    System Uptime: 1 days 14:42:26.432
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ...................................................
    Loading User Symbols
    Loading unloaded module list
    .................................................
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 3B, {c0000005, fffff88003f88df3, fffff8800b7c1610, 0}
    
    Unable to load image \SystemRoot\System32\Drivers\avgldx64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for avgldx64.sys
    *** ERROR: Module load completed but symbols could not be loaded for avgldx64.sys
    Probably caused by : avgldx64.sys ( avgldx64+34df3 )
    
    Followup: MachineOwner
    ---------
    Regard,

    Tuan

      My Computer


 

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