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Windows 7: Problem with windows installer.

13 Aug 2010   #1

Windows 7 home
Problem with windows installer.


I have looked everywhere on the world wide web for an answer to my problem but found none.

A week ago I tried to install a program which used windows installer (msiexec.exe). It came as far as: decompression files and then it stopped. Then my computer started to mess up. I couldnt't ctrl+alt+delete or open task manager, open the start menu or do any other action that requires explorer.exe. If I pressed the start menu, it came up 5 minutes later. In addition my mouse started to freeze in intervals. Only way to get rid of it was to force a restart.

I figured that there were something wrong in my windows files and did a clean reinstall of windows 7 64bit home edition. Then I could install a few programs (was doing so while installing from windows update). I got the programs i wanted installed and thought it was fixed. Then yesterday I were going to install another program (ventrilo and acrobat reader, both use windows installer) and the problems started again.

The only logical explanation I can find to this problem is that something from windows update messed up my windows installer. I have tried everything I can think of to fix this problem except for doing a new clean reinstall of windows 7, and then not using windows update afterwards. Except for this my computer works perfectly fine.

Please help a frustrated norwegian

My System SpecsSystem Spec

13 Aug 2010   #2

Microsoft Window 7 Professional 32 bit

Can you do some simple check:
First of all is system file check:
SFC /SCANNOW Command - System File Checker
Then is a disk check:
Disk Check

Make sure your firewall doesn't block your installation and also run the set up as administrator right

Sorry if you already done all of those steps


My System SpecsSystem Spec
14 Aug 2010   #3

MS Windows 7 Ultimate SP1 64-bit


Unless you specifically turned them off, them Win 7 has been generated a few restore points for you.

What I suggest is you pick one of those restore points from before the time your problem occurred and restore back to that restore point.

A restore point just might solve your problem.

I do suggest that you first follow the advice you received regarding running
the System File Checker (SFC /scannow).

If you are using Avast or AVG, then I recommend you-just as a test-disable Avast or AVG completely and see if the problem goes away.

Now let's see what I can find for tutorials here on restore points and running SFC.

System Restore

SFC /SCANNOW Command - System File Checker
My System SpecsSystem Spec

14 Aug 2010   #4

Windows 7 home

Thank you for the tip karlsnooks, but neither check detected any problem.

I doubt a system restore will work since I had the problem before and after a clean reinstall of windows 7. I don't think it is the files that are corrupt, rahter another program which is interfering and making msiexec.exe not work properly and thereby making explorer.exe messed up in the process, or a new update from windows update.

I'll add a link to a picture of my task manager so you can see if any of the processes I'm running might cause such a problem. (it's not my antivirus, tried uinstalling that, but it didn't remove the problem.)
My System SpecsSystem Spec
14 Aug 2010   #5

64-bit Windows 8.1 Pro

You may want to do a repair install. This will show you how to do a repair upgrade install to fix your currently installed Windows 7 and preserve your user accounts, data, programs, and system drivers.

Repair Install
My System SpecsSystem Spec
14 Aug 2010   #6

Windows 7 home

Didn't you read that I did a clean reinstall of windows 7 to get rid of the problem, but it was still there...
My System SpecsSystem Spec
14 Aug 2010   #7

64-bit Windows 8.1 Pro

Good luck with your problem..
My System SpecsSystem Spec
14 Aug 2010   #8

MS Windows 7 Ultimate SP1 64-bit


Now let's look at this logically.

If IMMEDIATELY after a fresh install of Win 7 and WIN 7 only, the problem is there then you must wipe 100% of the disk clean and do a fresh install of Win 7.

If not, then create a restore point right now and follow the instructions re system restore and find one of them where the problem does not exist.

Otherwise, then it's clean and install time.

I'm including some links to some excellent tutorials.

I have no further ideas.
SSD / HDD : Optimize for Windows Reinstallation

System Restore
My System SpecsSystem Spec
15 Aug 2010   #9

Windows 7 home

1: the problem appeared on my 8 months old windows installation
2: I reformatted the system, everything worked
3: I installed a few programs (windows update, panda global protection, open office, firefox and spotify) and the problem returned.
My System SpecsSystem Spec
15 Aug 2010   #10

MS Windows 7 Ultimate SP1 64-bit

Then Siggid the logical conclusion is that one or more of those is the culprit.

Did you make restore points after each install so that you could roll back to before your imade an install.

If not, then I very seriously suggest that you download, install and use RevoUninstaller. Be sure to choose the "advanced" option so that Revo will also look for registry entries and files which have been left over.

Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems
My System SpecsSystem Spec

 Problem with windows installer.

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