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Windows 7: Explorer keeps crashing, rebooting randomly

14 Aug 2010   #1
Schnappo

Windows 7 64 bit
 
 
Explorer keeps crashing, rebooting randomly

explorer.exe keeps crashing and restarting. sometimes randomly, but specifically when i try to run a full screen game.
Recently, i was hit with a antivirus soft virus. i managed to successfully defeat it, but i have a feeling this is a lingering effect.
NOTE: do not tell me to simply format my hard drive and start fresh. that is not an option.


My System SpecsSystem Spec
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14 Aug 2010   #2
Tews

64-bit Windows 8.1 Pro
 
 

Run sfc /scannow from an elevated command prompt..
My System SpecsSystem Spec
14 Aug 2010   #3
Schnappo

Windows 7 64 bit
 
 

it's running as we speak. what do i hope to accomplish?
My System SpecsSystem Spec
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14 Aug 2010   #4
ttran

Microsoft Window 7 Professional 32 bit
 
 

Let it run and tell us the result. If it report error, let it run again, perhaps it can fix more files. Repeat that process several times until it say it 100% fix error or until it's "tired" and say It is unable to fix any more
My System SpecsSystem Spec
14 Aug 2010   #5
Tews

64-bit Windows 8.1 Pro
 
 

The scannow command will check the integrity of your system files, and if possible, repair them... If this does not you will need to run a repair install ..... this will not effect any of your programs/data and 99% of the time will take care of most problems... That being said, there is the 1% chance that the only way to resolve your problem is a reinstall the OS...
My System SpecsSystem Spec
14 Aug 2010   #6
Schnappo

Windows 7 64 bit
 
 

results: found corrupt files, fixed and needs to reboot.
rebooting at the moment.
My System SpecsSystem Spec
14 Aug 2010   #7
Schnappo

Windows 7 64 bit
 
 

thanks guys. everything works.
it rebooted, but the antivirus soft flared up again like a bad case of herpes.
i managed to take it out again, and now everything is hunky dory.
My System SpecsSystem Spec
14 Aug 2010   #8
Tews

64-bit Windows 8.1 Pro
 
 

Glad its all sorted! Now, a word of advice.. get in the habit of making system images as a part of your backup policy.. its a LOT easier to restore an image, in case of infections, than it is to reinstall the entire os!

Backup Complete Computer - Create an Image Backup
My System SpecsSystem Spec
01 Sep 2010   #9
xfirex11

Windows 7 Home Premium x64
 
 

I know it's 2 week old thread but I just had this problem and I just made an account just to say THANK YOU OMFG! I'd been searching the web for 20 min now and your /sfc thingy fixed the crashes, You have my eternal thanks, I did not wish to reset my files AGAIN, anyway THANK YOU! This worked like a charm for me!!
My System SpecsSystem Spec
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 Explorer keeps crashing, rebooting randomly




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