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Windows 7: Please help BSOD of windows 7 64bit

14 Aug 2010   #1

windows 7
 
 
Please help BSOD of windows 7 64bit

Hi,
I have a problem with BSOD for my system. My system is:
Windows 7 -64bit.
CPU: Intel Core2Quad Q6600
RAM: 4x2GB.
GPU: ATI Redoen 4830
HDD: WD1TB SATA7200
Power Supply 550W

I tried to figure out by myself but I have no idea how to figure out the problem from the dmp file so I would like someone to help me to figure out my BSOD issue.
Thank you so much for your help in advance. Any suggestion and comment are very welcome.

Thank you.

My System SpecsSystem Spec
.

14 Aug 2010   #2

Windows 7 Ultimate 32 bit
 
 

The BugCheck error code is 9F and the dump blames AgileVpn.sys. This driver is probably not the real cause. It is a Microsoft driver.

9F is a hardware/hardware related error code. BSOD Index The usual cause is a device driver

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Owner\Downloads\081410-16333-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff800`00b9c500?
Symbol search path is: SRV*c:\symbols*Symbol information
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`04615000 PsLoadedModuleList = 0xfffff800`04852e50
Debug session time: Sat Aug 14 18:21:50.866 2010 (GMT-4)
System Uptime: 2 days 14:08:21.942
Loading Kernel Symbols
...............................................................
................................................................
................................................
Loading User Symbols
Loading unloaded module list
......................................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8006a60700, fffff80000b9c518, fffffa8006ba0ca0}

Probably caused by : AgileVpn.sys

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8006a60700, Physical Device Object of the stack
Arg3: fffff80000b9c518, Functional Device Object of the stack
Arg4: fffffa8006ba0ca0, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

IRP_ADDRESS:  fffffa8006ba0ca0

DEVICE_OBJECT: fffffa8008082050

DRIVER_OBJECT: fffffa8008073970

IMAGE_NAME:  AgileVpn.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bccf0

MODULE_NAME: AgileVpn

FAULTING_MODULE: fffff880043ab000 AgileVpn

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff800046f4273 to fffff80004685740

STACK_TEXT:  
fffff800`00b9c4c8 fffff800`046f4273 : 00000000`0000009f 00000000`00000003 fffffa80`06a60700 fffff800`00b9c518 : nt!KeBugCheckEx
fffff800`00b9c4d0 fffff800`0469129e : fffff800`00b9c600 fffff800`00b9c600 00000000`00000001 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x292b0
fffff800`00b9c570 fffff800`04690dd6 : fffff800`04835700 00000000`00dacec0 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x66
fffff800`00b9c5e0 fffff800`046914be : 00000208`d8bf817c fffff800`00b9cc58 00000000`00dacec0 fffff800`04803a88 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9cc30 fffff800`04690cb7 : 0000007a`136c52c1 0000007a`00dacec0 0000007a`136c52be 00000000`000000c0 : nt!KiTimerExpiration+0x1be
fffff800`00b9ccd0 fffff800`0468deea : fffff800`047ffe80 fffff800`0480dc40 00000000`00000000 fffff880`0141ec50 : nt!KiRetireDpcList+0x277
fffff800`00b9cd80 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cd40 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_IMAGE_AgileVpn.sys

BUCKET_ID:  X64_0x9F_IMAGE_AgileVpn.sys

Followup: MachineOwner
---------
I found this driver on your system and it is a known cause of BSOD's.

ASACPI.sys Sun Mar 27 22:30:36 2005

Please visit this link: ASUSTeK Computer Inc.-Support- download_item_mkt
Scroll down to the Utilities category, then scroll down to the "ATK0110 driver for WindowsXP/Vista/Windows 7 32&64-bit " (it's about the 8th item down).
Download and install it.
Go to C:\Windows\System32\drivers to check and make sure that the ASACPI.sys file is date stamped from 2009 or 2010 (NOT 2005).
My System SpecsSystem Spec
14 Aug 2010   #3
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

While Carl is investigating further I thought I should mention you have some really old drivers which should be updated they are

Code:
ASACPI.sys        fffff880`04362000    fffff880`0436a000    0x00008000    0x42476c4c    28/03/2005 12:30:36 PM                        
secdrv.SYS        fffff880`0697f000    fffff880`0698a000    0x0000b000    0x4508052e    13/09/2006 11:18:38 PM                        
wacommousefilter.sys        fffff880`0500d000    fffff880`05015000    0x00008000    0x45d5f401    17/02/2007 4:12:17 AM                        
VMNET.SYS        fffff880`0518b000    fffff880`05195000    0x0000a000    0x48354c12    22/05/2008 8:33:54 PM                        
vmnetadapter.sys        fffff880`05183000    fffff880`0518b000    0x00008000    0x48354c15    22/05/2008 8:33:57 PM                        
vmnetbridge.sys        fffff880`06112000    fffff880`0611e000    0x0000c000    0x48354c1d    22/05/2008 8:34:05 PM                        
vstor2-ws60.sys        fffff880`069d3000    fffff880`069df000    0x0000c000    0x49343a68    2/12/2008 5:26:32 AM                        
mcdbus.sys        fffff880`0181a000    fffff880`01856880    0x0003c880    0x49a3cd1f    24/02/2009 8:34:07 PM                        
spldr.sys        fffff880`015f4000    fffff880`015fc000    0x00008000    0x4a0858bb    12/05/2009 2:56:27 AM                        
amdxata.sys        fffff880`00eeb000    fffff880`00ef6000    0x0000b000    0x4a12f2eb    20/05/2009 3:56:59 AM                        
wacomvhid.sys        fffff880`04386000    fffff880`04388800    0x00002800    0x4a145fd3    21/05/2009 5:53:55 AM                        
netr28x.sys        fffff880`04254000    fffff880`0430a000    0x000b6000    0x4a3b4496    19/06/2009 5:56:06 PM
Let us know if you need further help

Jan


My System SpecsSystem Spec
.


14 Aug 2010   #4

Windows 7 Ultimate 32 bit
 
 

Thank you, Jan. You are spot on.

Blilix, you can ignore secdrv.sys and spldr.sys. They are Microsoft drivers and there are no updates for them. You can also ignore amdxata.sys. There is not update for this driver. Those drivers dated 2006, 2007, and 2008 are very obsolete and need to be updated ASAP. Win 7 does not like older drivers. They can and will cause conflicts and crashes.

Post back when you have updated the drivers Jan listed and ASACPI.sys. If you need help with the drivers, please post.
My System SpecsSystem Spec
15 Aug 2010   #5

windows 7
 
 

Hi CarlTR6 and Jan,

Thank you so much for your help. I really appreciate it. I already upgraded the ASACPI.SYS with the 2009 version already. I checked the driver details and oldest driver I have now is wacommousfilter.sys (2/16/2007). I hope this can solve my problem. If I have any problem I will post it again and if you have any comment or suggestion please let me know. Thank you so much again.

Blilix
My System SpecsSystem Spec
15 Aug 2010   #6
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Quote   Quote: Originally Posted by blilix View Post
Hi CarlTR6 and Jan,

Thank you so much for your help. I really appreciate it. I already upgraded the ASACPI.SYS with the 2009 version already. I checked the driver details and oldest driver I have now is wacommousfilter.sys (2/16/2007). I hope this can solve my problem. If I have any problem I will post it again and if you have any comment or suggestion please let me know. Thank you so much again.

Blilix

Thank you for letting us know thus far....

Jan.
My System SpecsSystem Spec
15 Aug 2010   #7

Windows 7 Ultimate 32 bit
 
 

Blilix, I urge you to update all of those obsolete drivers Jan identified, especially that 2007 mouse driver. These may well come back to bite you again.

Good job on updating the ASACPI.SYS driver. That was an almost guaranteed crash producer.
My System SpecsSystem Spec
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 Please help BSOD of windows 7 64bit




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