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Windows 7: BSOD for windows 7 32bit

14 Aug 2010   #1
michellewjy

windows 7
 
 
BSOD for windows 7 32bit

just yesterday when i was watching some video, my laptop just crashes with BSOD with the error 0x0000004. Today, while i was loading some video in youtube using firefox, it crashes again with the same one. Can anyone help me please? Is it because of video problems?


My System SpecsSystem Spec
.

14 Aug 2010   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by michellewjy View Post
just yesterday when i was watching some video, my laptop just crashes with BSOD with the error 0x0000004. Today, while i was loading some video in youtube using firefox, it crashes again with the same one. Can anyone help me please? Is it because of video problems?
We really need the actual DMP file.

If you wish to have others assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder. The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Start your own thread in the "Crashes and Debugging" section of the forum and attach the ZIP archive to your post using the "paperclip" (file attachments) button.
* Briefly describe the problem history and circumstances in the same post. Somebody will attend to your query as soon as possible.
My System SpecsSystem Spec
15 Aug 2010   #3
michellewjy

windows 7
 
 

the minidump file is empty. what should i do?
My System SpecsSystem Spec
.


15 Aug 2010   #4
ttran

Microsoft Window 7 Professional 32 bit
 
 

Make sure you have set your system to create minidump:
Quote:
Windows 7:
Go to Start and type in "sysdm.cpl" (without the quotes) and press Enter
Click on the Advanced tab
Click on the Startup and Recovery Settings button
Ensure that "Automatically restart" is unchecked
Under the Write Debugging Information header select "Small memory dump (64 kB)" in the dropdown box
Ensure that the Small Dump Directory is listed as "%systemroot%\Minidump" (without the quotes)
Click OK twice to exit the dialogs, then reboot for the changes to take effect.

If you are using any program such as CCleaner, they may clean out your minidump folder, please double check that
My System SpecsSystem Spec
16 Aug 2010   #5
michellewjy

windows 7
 
 

Yeah i used CC Cleaner. And again my laptop just had BSOD. It seems like the BSOD problem is coming everyday! I'll upload the file soon
My System SpecsSystem Spec
16 Aug 2010   #6
michellewjy

windows 7
 
 

here this is the file. Please help me, its been bugging me everyday.


Attachment 91504
My System SpecsSystem Spec
16 Aug 2010   #7
ttran

Microsoft Window 7 Professional 32 bit
 
 

Can you keep using computer and upload more DMP in the future. With this DMP file, it's too broad to say what cause BSODs, it can be either memory corruption or device driver.
First of all, please update these 2 drivers:
Code:
CHDRT32  CHDRT32.sys  Fri Jun 06 06:58:38 2008 (48487DAE)
It is your Conexant High Definition SmartAudio

Code:
AcpiVpc  AcpiVpc.sys  Sun Dec 30 15:06:39 2007 (4777518F)
ACPI Virtual Power Controller Driver - Lenovo - Lenovo Corporation

I'm using Lenovo and I know this system is quite annoying if you don't update their driver, especially on window 7, it will keep dying.

Personally, I think It is driver issue, but let's test your RAM if you can:
Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.

After doing that, if BSODs keep coming, please enable driver verifier:
Driver Verifier - Enable and Disable

Quote:
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).
BUGCHECK SUMMARY:
Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\TUANTR~1\AppData\Local\Temp\Rar$DI00.321\081610-20451-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*e:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0x82a3b000 PsLoadedModuleList = 0x82b83810
Debug session time: Mon Aug 16 13:29:07.862 2010 (UTC + 7:00)
System Uptime: 0 days 0:19:17.907
Loading Kernel Symbols
...............................................................
................................................................
...............................
Loading User Symbols
Loading unloaded module list
.........
1: kd> !analyze
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 4E, {99, ab377, 2, a9c76}

Probably caused by : memory_corruption ( nt!MiBadShareCount+24 )

Followup: MachineOwner
---------
Let us know if you need help

Tuan
My System SpecsSystem Spec
04 Sep 2010   #8
michellewjy

windows 7
 
 

I did not update the drivers as I didn't know how to. 5 minutes ago, i was loading videos at a programme called ppstream, and the BSOD problem came back again with the same problem, 0x0000004e. Previously I did the memtest and even went to a computer shop to seek for advice, but the guy said when he was testing he find my laptop just normal, BSOD free. Please help me, I really tired of this problem already.
My System SpecsSystem Spec
04 Sep 2010   #9
michellewjy

windows 7
 
 

Here is the minidump folder
Attachment 95377
My System SpecsSystem Spec
Reply

 BSOD for windows 7 32bit




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