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Windows 7: System_service_exception bsod.


15 Aug 2010   #1

Windows 7 X64
 
 
System_service_exception bsod.

Hello.

I keep getting a BSOD saying SYSTEM_SERVICE_EXCEPTION and can't find the reason.

I have been running memtest and it reports that the memory are ok.
It's a complete new motherboard, new cpu and new memorys on a new installed
Windows 7 Ultimate x64.

I had some other bsod saying memoy_management but they went a way when i set the voltage for memory to 1.65 (as they where specified for) but i still get the SYSTEM_SERVICE_EXEPTION once a day. (sometimes at boot )

Can some one give me a clue on what the problem could be?


My System SpecsSystem Spec
.

15 Aug 2010   #2

Microsoft Window 7 Professional 32 bit
 
 

Hi and welcome to SF!

Stop code 3B, which is system service exception, with win32k.sys, make me think about third party antivirus or firewall cause the BSODs.
I would recommend you to remove Eset Node 32 for testing purpose:
How to uninstall or remove ESET Nod32 antivirus totally?

If you need an alternative antivirus to protect your system while not having Eset, I recommend MSE, it's BSODs free and it is free
http://www.microsoft.com/security_essentials

Please remove any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver, found in your dmp, sptd.sys, that is notorious for causing BSODs. Use this SPTD uninstaller when you're done: DuplexSecure - Downloads

Old drivers:
Code:
fffff880`03cd6000 fffff880`03ced000   tifsfilt tifsfilt.sys Wed Aug 29 19:37:29 2007 (46D56889)
fffff880`01400000 fffff880`014b0000   timntr   timntr.sys   Wed Aug 29 19:38:23 2007 (46D568BF)
Either update them or remove them, they belong to Arnonis true image driver.

Code:
tdrpman  tdrpman.sys  Mon Nov 12 20:36:33 2007 (473856E1)
Acronis Try&Decide and Restore Points Volume Filter Driver. Update or remove please, drivers that 2 or 3 years old will make system run unstable.
Code:
snapman  snapman.sys  Thu Nov 22 15:19:33 2007 (47453B95)
Acronis True Image Snapshot Manager driver http://www.acronis.com

BUGCHECK SUMMARY:

Code:
BugCheck 3B, {c0000005, fffff80002fcfadd, fffff88008cccfb0, 0}

Probably caused by : ntkrnlmp.exe ( nt!AlpcpReceiveSynchronousReply+5d )

Followup: MachineOwner
---------
BugCheck C2, {b, fffffa8006403650, 40100, fffffa8006403c60}

Probably caused by : ntkrnlmp.exe ( nt!IopCreateFile+5da )

Followup: MachineOwner
---------
BugCheck 3B, {c0000005, fffff9600018bdf2, fffff88009099140, 0}

Probably caused by : win32k.sys ( win32k!IsTrayWindow+52 )

Followup: MachineOwner
---------
Regard,

Tuan
My System SpecsSystem Spec
15 Aug 2010   #3

Windows 7 X64
 
 

Thanks a lot.
I have removed Nod32 ans installed MS Essentials instead as recomended.

I have also uninstalled Seagate Diskwizard ( a branded version of Aronics true image that i can't find any newer version of so I had to uninstall it)

I get this bsod once every 3 days so I don't know if it helps or not.

I still have the Virtual CD software (from slysoft) installed. I use it pretty much so that will be next test if I will get more craches.

I just wounder if there are any good virtual cd software that I can use to mount iso files and that don't crach the system?

Thans very much for your edvices.
My System SpecsSystem Spec
.


15 Aug 2010   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Freeware MagicISO Virtual CD/DVD-ROM(MagicDisc) Overview

This one, maybe. May not be what you need, but the only one that I know.
My System SpecsSystem Spec
17 Aug 2010   #5

Windows 7 X64
 
 

Seems like i still have a problem. This time I got a REFERENCE_BY_POINTER
Any more ideas?
My System SpecsSystem Spec
17 Aug 2010   #6

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by Pucko View Post
Seems like i still have a problem. This time I got a REFERENCE_BY_POINTER
Any more ideas?
Run a Hardware Diagnostic (Memory and Hard Drive) follow this link for instructions Hardware Diagnostic !! « Captain Debugger

- Captain
My System SpecsSystem Spec
17 Aug 2010   #7

Windows 7 Professional x64
 
 

Remove Acronis TrueImage.

Remove VirtualCloneDrive, and then run this SPTD installer/uninstaller tool to completely remove SPTD: DuplexSecure - Downloads
My System SpecsSystem Spec
18 Aug 2010   #8

Windows 7 X64
 
 

Before I got the REFERENCE_BY_POINTER
I have already run the uninstall for "True Image" (ie seagate disc wizard)

After that i have uninstalled virtual clone drive and runt the SPTD uninstaller.

I tried to re-install virtual clone drive since I have read that it don't use SPTD.
After re-installed it U run SPTD installer again and it said that i did not have any
SPTD installed.
My System SpecsSystem Spec
18 Aug 2010   #9

Windows 7 Professional x64
 
 

If you need a good program that does not use SPTD, try MagicDisc. That's what I use when necessary.

Manually delete the TrueImage drivers from C:\System32\drivers.

tifsfilt.sys
tdrpman.sys
snapman.sys
timntr.sys
My System SpecsSystem Spec
25 Aug 2010   #10

Windows 7 X64
 
 

No more blue screen since I removed the drivers and switched to MagicDisc so I hope that this is solved.

How do I mark the thread as solved?
My System SpecsSystem Spec
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 System_service_exception bsod.




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