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Windows 7: hardware or software

15 Aug 2010   #1

windows 7
hardware or software

hi i bought anew computer 3weeks ago then i had several BSOD, i found out that the ram was bad now i have anew BSOD and it blams kaspersky
also google chrome keeps crashing. is it related???
please help

My System SpecsSystem Spec
15 Aug 2010   #2

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install

Usual causes: Device driver

Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\richc46\AppData\Local\Temp\Low\Temporary Internet Files\Content.IE5\ZAB4MTBL\081510-13743-01[1]\081510-13743-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*c:\symbols*
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0x82a14000 PsLoadedModuleList = 0x82b5c810
Debug session time: Sat Aug 14 18:48:03.198 2010 (GMT-4)
System Uptime: 0 days 5:33:21.923
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
Use !analyze -v to get detailed debugging information.
BugCheck D1, {d884e982, 2, 0, 8de6052c}
Unable to load image \SystemRoot\system32\DRIVERS\kl1.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for kl1.sys
*** ERROR: Module load completed but symbols could not be loaded for kl1.sys
Probably caused by : kl1.sys ( kl1+3b52c )
Followup: MachineOwner
0: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arg1: d884e982, memory referenced
Arg2: 00000002, IRQL
Arg3: 00000000, value 0 = read operation, 1 = write operation
Arg4: 8de6052c, address which referenced memory
Debugging Details:
READ_ADDRESS: GetPointerFromAddress: unable to read from 82b7c718
Unable to read MiSystemVaType memory at 82b5c160
8de6052c 393c18          cmp     dword ptr [eax+ebx],edi
PROCESS_NAME:  avp.exe
TRAP_FRAME:  8a3e5680 -- (.trap 0xffffffff8a3e5680)
ErrCode = 00000000
eax=d884e95e ebx=00000024 ecx=d884e966 edx=85c49e00 esi=85c49df8 edi=84da3b28
eip=8de6052c esp=8a3e56f4 ebp=8a3e575c iopl=0         nv up ei ng nz ac po nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010292
8de6052c 393c18          cmp     dword ptr [eax+ebx],edi ds:0023:d884e982=????????
Resetting default scope
LAST_CONTROL_TRANSFER:  from 8de6052c to 82a5a82b
As you already mentioned, the BSOd was caused by a driver associated with your AntiVirus. Please uninstall using the uninstall tool and replace with Microsoft Security Essentials, Malwarebyes and the Windows Firewall. This should resolve the problem
If applicable to your antivius this tool should be used
My System SpecsSystem Spec
15 Aug 2010   #3

windows 7

thank you so much i will try and let u know
My System SpecsSystem Spec

15 Aug 2010   #4

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install

Remember, the dump files are like a road map, but they stop just short of the final goal. If the BSOD continue, we can use both reports to get even closer to preventing the problem, but I think that the A/V uninstall will solve your problem
My System SpecsSystem Spec
15 Aug 2010   #5

windows 7

I was worry about the new ram , the old one gave me alot of BSOD ,
By the way crashes of google chrome was due to IDM ,
and thanks for your time.
My System SpecsSystem Spec

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