BSOD in windows media centre TV

scrabble123 · 15 Aug 2010

Hi

I've been getting a BSOD error for the last few days, every time I try to use live TV in media centre. I've tried everything and as a final resort restored my laptop to factory settings, it's still occuring.

Here's the details

OS: Win 7 x64 (OEM)
Processor: AMD X2 Dual Core 2.20Ghz
Memory: 4.00GB RAM

Here is the details of the crash:
Problem signature
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057
Extra information about the problem
BCCode: 1
BCP1: 000000007741FF2A
BCP2: 0000000000000000
BCP3: 000000000000FFFD
BCP4: FFFFF88006B5DCA0
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

The TV card I'm using is a Hauppage USB WinTV Nova-TD. (It's only 6 months old, do you think this is the culprit?)

I've attached the files from BSOD sticky.
If anyone can help me I'd really appreciate it.

Kind Regards
Michael

Jonathan_King · 15 Aug 2010

The first thing I'd suspect would be the graphics card. There were no dumps in the report (did you remember to run it as administrator?), but it appears the driver is quite outdated.

Install a new version here: Graphics Drivers & Software

If the crashes persist, upload the dumps manually. See this tutorial: https://www.sevenforums.com/tutorials...en-forums.html

scrabble123 · 16 Aug 2010

Hi Jonathan

Thanks for getting back to me, really appreciate your help!

I've attached the MiniDump files to this post, I've also updated the Graphics card to the latest one and it still crashes.

I can play recorded TV and have had no other problems with the graphics card, the only time it seems to crash is when it tries to either record or access Live TV in media centre.

Regards
Michael

CarlTR6 · 16 Aug 2010

All three dumps are near identical with a stop error code of 1 and all three blame ehrecvr.exe which is a process belonging to the Microsoft Media Center.

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Owner\AppData\Local\Temp\Temp1_081510-21450-01.zip\081510-20982-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*Symbol information
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02e15000 PsLoadedModuleList = 0xfffff800`03052e50
Debug session time: Sun Aug 15 07:36:21.072 2010 (GMT-4)
System Uptime: 0 days 0:06:57.586
Loading Kernel Symbols
...............................................................
................................................................
........................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1, {7741ff2a, 0, fffd, fffff88006b5dca0}

Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

APC_INDEX_MISMATCH (1)
This is a kernel internal error. The most common reason to see this
bugcheck is when a filesystem or a driver has a mismatched number of
calls to disable and re-enable APCs. The key data item is the
Thread->KernelApcDisable field. A negative value indicates that a driver
has disabled APC calls without re-enabling them.  A positive value indicates
that the reverse is true. This check is made on exit from a system call.
Arguments:
Arg1: 000000007741ff2a, address of system function (system call)
Arg2: 0000000000000000, Thread->ApcStateIndex << 8 | Previous ApcStateIndex
Arg3: 000000000000fffd, Thread->KernelApcDisable
Arg4: fffff88006b5dca0, Previous KernelApcDisable

Debugging Details:
------------------


FAULTING_IP: 
+5e62952f01f6dcb0
00000000`7741ff2a ??              ???

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x1

PROCESS_NAME:  ehrecvr.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff80002e86469 to fffff80002e86f00

STACK_TEXT:  
fffff880`06b5da68 fffff800`02e86469 : 00000000`00000001 00000000`7741ff2a 00000000`00000000 00000000`0000fffd : nt!KeBugCheckEx
fffff880`06b5da70 fffff800`02e863a0 : fffffa80`03ca69e0 00000000`0181e258 fffff880`06b5dbc8 00000000`0000049c : nt!KiBugCheckDispatch+0x69
fffff880`06b5dbb0 00000000`7741ff2a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceExit+0x245
00000000`0181e208 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7741ff2a


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!KiSystemServiceExit+245
fffff800`02e863a0 4883ec50        sub     rsp,50h

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  nt!KiSystemServiceExit+245

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc600

FAILURE_BUCKET_ID:  X64_0x1_nt!KiSystemServiceExit+245

BUCKET_ID:  X64_0x1_nt!KiSystemServiceExit+245

Followup: MachineOwner
---------


Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Owner\AppData\Local\Temp\Temp1_081510-21450-01.zip\081510-21450-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*Symbol information
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02e0d000 PsLoadedModuleList = 0xfffff800`0304ae50
Debug session time: Sun Aug 15 07:28:27.975 2010 (GMT-4)
System Uptime: 0 days 0:02:02.488
Loading Kernel Symbols
...............................................................
................................................................
.......................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1, {77c2ff2a, 0, fffd, fffff88008dadca0}

Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

APC_INDEX_MISMATCH (1)
This is a kernel internal error. The most common reason to see this
bugcheck is when a filesystem or a driver has a mismatched number of
calls to disable and re-enable APCs. The key data item is the
Thread->KernelApcDisable field. A negative value indicates that a driver
has disabled APC calls without re-enabling them.  A positive value indicates
that the reverse is true. This check is made on exit from a system call.
Arguments:
Arg1: 0000000077c2ff2a, address of system function (system call)
Arg2: 0000000000000000, Thread->ApcStateIndex << 8 | Previous ApcStateIndex
Arg3: 000000000000fffd, Thread->KernelApcDisable
Arg4: fffff88008dadca0, Previous KernelApcDisable

Debugging Details:
------------------


FAULTING_IP: 
+5e62952f0197daf4
00000000`77c2ff2a ??              ???

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x1

PROCESS_NAME:  ehrecvr.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff80002e7e469 to fffff80002e7ef00

STACK_TEXT:  
fffff880`08dada68 fffff800`02e7e469 : 00000000`00000001 00000000`77c2ff2a 00000000`00000000 00000000`0000fffd : nt!KeBugCheckEx
fffff880`08dada70 fffff800`02e7e3a0 : fffffa80`06383960 00000000`01e9e2d8 fffff880`08dadbc8 00000000`00000470 : nt!KiBugCheckDispatch+0x69
fffff880`08dadbb0 00000000`77c2ff2a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceExit+0x245
00000000`01e9e288 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x77c2ff2a


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!KiSystemServiceExit+245
fffff800`02e7e3a0 4883ec50        sub     rsp,50h

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  nt!KiSystemServiceExit+245

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc600

FAILURE_BUCKET_ID:  X64_0x1_nt!KiSystemServiceExit+245

BUCKET_ID:  X64_0x1_nt!KiSystemServiceExit+245

Followup: MachineOwner
---------


Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Owner\AppData\Local\Temp\Temp1_081510-21450-01.zip\081710-24258-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*Symbol information
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`02e1c000 PsLoadedModuleList = 0xfffff800`03059e50
Debug session time: Mon Aug 16 19:24:22.601 2010 (GMT-4)
System Uptime: 0 days 4:08:37.989
Loading Kernel Symbols
...............................................................
................................................................
................................
Loading User Symbols
Loading unloaded module list
..............
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1, {76f9ff2a, 0, fffd, fffff880072ddca0}

Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

APC_INDEX_MISMATCH (1)
This is a kernel internal error. The most common reason to see this
bugcheck is when a filesystem or a driver has a mismatched number of
calls to disable and re-enable APCs. The key data item is the
Thread->KernelApcDisable field. A negative value indicates that a driver
has disabled APC calls without re-enabling them.  A positive value indicates
that the reverse is true. This check is made on exit from a system call.
Arguments:
Arg1: 0000000076f9ff2a, address of system function (system call)
Arg2: 0000000000000000, Thread->ApcStateIndex << 8 | Previous ApcStateIndex
Arg3: 000000000000fffd, Thread->KernelApcDisable
Arg4: fffff880072ddca0, Previous KernelApcDisable

Debugging Details:
------------------


FAULTING_IP: 
+5e62952f01abdf9c
00000000`76f9ff2a ??              ???

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x1

PROCESS_NAME:  ehrecvr.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff80002e8bca9 to fffff80002e8c740

STACK_TEXT:  
fffff880`072dda68 fffff800`02e8bca9 : 00000000`00000001 00000000`76f9ff2a 00000000`00000000 00000000`0000fffd : nt!KeBugCheckEx
fffff880`072dda70 fffff800`02e8bbe0 : fffffa80`0610fb60 00000000`0145e9a8 fffff880`072ddbc8 00000000`00000484 : nt!KiBugCheckDispatch+0x69
fffff880`072ddbb0 00000000`76f9ff2a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceExit+0x245
00000000`0145e958 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x76f9ff2a


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!KiSystemServiceExit+245
fffff800`02e8bbe0 4883ec50        sub     rsp,50h

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  nt!KiSystemServiceExit+245

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4c1c44a9

FAILURE_BUCKET_ID:  X64_0x1_nt!KiSystemServiceExit+245

BUCKET_ID:  X64_0x1_nt!KiSystemServiceExit+245

Followup: MachineOwner
---------

In looking at the dumps for clues, I find some out of date drivers on your system.

hcw95bda.sys Fri Feb 15 12:55:35 2008
hcw95rc.sys Fri Feb 15 12:56:16 2008
LPCFilter.sys Tue Jun 30 19:57:52 2009
pgeffect.sys Mon Jun 22 05:00:11 2009
Rt64win7.sys Fri May 22 10:52:30 2009
RtHDMIVX.sys Wed May 20 06:04:50 2009
rtl8192se.sys Wed Aug 26 06:11:12 2009

Win 7 does not like outdated drivers. The can and do cause conflicts and corrupt memory. Try to update these drivers, especially the two dated 2008.

How To Find Drivers:
- I have listed links to most of the drivers in the code box below. Please use the links there to see what info I've found about those drivers.

- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).

- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- - The most common drivers are listed on this page: Driver Reference

- - Driver manufacturer links are on this page: Drivers and Downloads