New
#1
New Laptop Crashes on Sleep/Hibernation
I recently purchased an HP G42 - 240US. HP G42-230US Notebook PC - HP Customer Care (United States - English)
The notebook came with Windows 7 Home premium 64x.
Whenever I put the computer into sleep or hibernation mode it becomes unresponsive. The only way to get it to respond is to restart it by holding down the power button and restarting. After which, I get the msg windows has recovered from a serious error.
I had tried doing a bios update but that has not helped. The computer still freezes/crashes when the lid is closed or put in to sleep/hibernation mode.
I currently have no peripherals plugged in, and there is no biometric scanner.
Any help and or suggestions would be much appreciated.