Windows 7: BSOD on HP Laptop (Dump Files, Photo Included)

issh · 16 Aug 2010

Hi,
I have a hp laptop dv6-3042tx and yesterday i got the BSOD, here are the attachments below from the "BSOD-Posting Instruction" and also i also attached a image of the BSOD itself.

This laptop is x64, operating on Windows 7 Home Premium, running on OEM, the age of the system and OS is about 9 months.

Thank you in advance

JMH · 16 Aug 2010

Quote: Originally Posted by issh

Hi,
I have a hp laptop dv6-3042tx and yesterday i got the BSOD, here are the attachments below from the "BSOD-Posting Instruction" and also i also attached a image of the BSOD itself.

This laptop is x64, operating on Windows 7 Home Premium, running on OEM, the age of the system and OS is about 9 months.

Thank you in advance

The cause of this crash was probably;
Defective hardware (particularly memory - but not just RAM), Faulty system service, Antivirus, Device driver, NTFS corruption, BIOS

I would do the following to diagnose and repair it.

1-Memory test
Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.

2- A system file check
Run a system file check to verify and repair your system files.
To do this type cmd in search, then right click to run as administrator, then
SFC /SCANNOW

3- update the old drivers

Let us know the results

Jan

Old Drivers

Code:

000.fcl        fffff880`0823f000    fffff880`0826a000    0x0002b000    0x48dcdf7a    26/09/2008 11:11:22 PM                        
spldr.sys        fffff880`01675000    fffff880`0167d000    0x00008000    0x4a0858bb    12/05/2009 2:56:27 AM                        
GEARAspiWDM.sys        fffff880`055a3000    fffff880`055b0000    0x0000d000    0x4a1151c0    18/05/2009 10:17:04 PM                        
amdxata.sys        fffff880`012b5000    fffff880`012c0000    0x0000b000    0x4a12f2eb    20/05/2009 3:56:59 AM                        
hpdskflt.sys        fffff880`01ae6000    fffff880`01af0000    0x0000a000    0x4a54e862    9/07/2009 4:41:38 AM                        
Accelerometer.sys        fffff880`055b0000    fffff880`055bc000    0x0000c000    0x4a54e862    9/07/2009 4:41:38 AM

issh · 16 Aug 2010

Quote: Originally Posted by JMH

Quote: Originally Posted by issh

Hi,
I have a hp laptop dv6-3042tx and yesterday i got the BSOD, here are the attachments below from the "BSOD-Posting Instruction" and also i also attached a image of the BSOD itself.

This laptop is x64, operating on Windows 7 Home Premium, running on OEM, the age of the system and OS is about 9 months.

Thank you in advance

The cause of this crash was probably;
Defective hardware (particularly memory - but not just RAM), Faulty system service, Antivirus, Device driver, NTFS corruption, BIOS

I would do the following to diagnose and repair it.

1-Memory test
Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.

2- A system file check
Run a system file check to verify and repair your system files.
To do this type cmd in search, then right click to run as administrator, then
SFC /SCANNOW

3- update the old drivers

Let us know the results

Jan

Old Drivers

Code:

000.fcl        fffff880`0823f000    fffff880`0826a000    0x0002b000    0x48dcdf7a    26/09/2008 11:11:22 PM                        
spldr.sys        fffff880`01675000    fffff880`0167d000    0x00008000    0x4a0858bb    12/05/2009 2:56:27 AM                        
GEARAspiWDM.sys        fffff880`055a3000    fffff880`055b0000    0x0000d000    0x4a1151c0    18/05/2009 10:17:04 PM                        
amdxata.sys        fffff880`012b5000    fffff880`012c0000    0x0000b000    0x4a12f2eb    20/05/2009 3:56:59 AM                        
hpdskflt.sys        fffff880`01ae6000    fffff880`01af0000    0x0000a000    0x4a54e862    9/07/2009 4:41:38 AM                        
Accelerometer.sys        fffff880`055b0000    fffff880`055bc000    0x0000c000    0x4a54e862    9/07/2009 4:41:38 AM

Yep, I am doing that right now and also can you please tell me if this is right(look at attatchment) and also if needed due to defect parts, is a exchange of laptop needed?

JMH · 16 Aug 2010

issh,
If your laptop is still under warranty you might like to seek advice from the manufacturer.
Let us know how you go.

issh · 16 Aug 2010

Quote: Originally Posted by JMH

issh,
If your laptop is still under warranty you might like to seek advice from the manufacturer.
Let us know how you go.

Thank you for your help, and yeah i am going to call up hp tommorow and see if i can do anything if i can't i might exchange my laptop for the HP DV6-3078TX, for $5 more

Thank you

JMH · 16 Aug 2010

Quote: Originally Posted by issh

Quote: Originally Posted by JMH

issh,
If your laptop is still under warranty you might like to seek advice from the manufacturer.
Let us know how you go.

Thank you for your help, and yeah i am going to call up hp tommorow and see if i can do anything if i can't i might exchange my laptop for the HP DV6-3078TX, for $5 more

Thank you

Good luck.
Please inform us of the outcome.

Jan.

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