BSOD on HP Laptop (Dump Files, Photo Included)

issh said:

Hi,
I have a hp laptop dv6-3042tx and yesterday i got the BSOD, here are the attachments below from the "BSOD-Posting Instruction" and also i also attached a image of the BSOD itself.

This laptop is x64, operating on Windows 7 Home Premium, running on OEM, the age of the system and OS is about 9 months.

Thank you in advance

The cause of this crash was probably;
Defective hardware (particularly memory - but not just RAM), Faulty system service, Antivirus, Device driver, NTFS corruption, BIOS

I would do the following to diagnose and repair it.

1-Memory test
Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.

2- A system file check
Run a system file check to verify and repair your system files.
To do this type cmd in search, then right click to run as administrator, then
SFC /SCANNOW

3- update the old drivers


Let us know the results


Jan




Old Drivers

Code:

000.fcl        fffff880`0823f000    fffff880`0826a000    0x0002b000    0x48dcdf7a    26/09/2008 11:11:22 PM                        
spldr.sys        fffff880`01675000    fffff880`0167d000    0x00008000    0x4a0858bb    12/05/2009 2:56:27 AM                        
GEARAspiWDM.sys        fffff880`055a3000    fffff880`055b0000    0x0000d000    0x4a1151c0    18/05/2009 10:17:04 PM                        
amdxata.sys        fffff880`012b5000    fffff880`012c0000    0x0000b000    0x4a12f2eb    20/05/2009 3:56:59 AM                        
hpdskflt.sys        fffff880`01ae6000    fffff880`01af0000    0x0000a000    0x4a54e862    9/07/2009 4:41:38 AM                        
Accelerometer.sys        fffff880`055b0000    fffff880`055bc000    0x0000c000    0x4a54e862    9/07/2009 4:41:38 AM

JMH said:

issh said:

Hi,
I have a hp laptop dv6-3042tx and yesterday i got the BSOD, here are the attachments below from the "BSOD-Posting Instruction" and also i also attached a image of the BSOD itself.

This laptop is x64, operating on Windows 7 Home Premium, running on OEM, the age of the system and OS is about 9 months.

Thank you in advance

The cause of this crash was probably;
Defective hardware (particularly memory - but not just RAM), Faulty system service, Antivirus, Device driver, NTFS corruption, BIOS

I would do the following to diagnose and repair it.

1-Memory test
Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.

2- A system file check
Run a system file check to verify and repair your system files.
To do this type cmd in search, then right click to run as administrator, then
SFC /SCANNOW

3- update the old drivers


Let us know the results


Jan




Old Drivers

Code:

000.fcl        fffff880`0823f000    fffff880`0826a000    0x0002b000    0x48dcdf7a    26/09/2008 11:11:22 PM                        
spldr.sys        fffff880`01675000    fffff880`0167d000    0x00008000    0x4a0858bb    12/05/2009 2:56:27 AM                        
GEARAspiWDM.sys        fffff880`055a3000    fffff880`055b0000    0x0000d000    0x4a1151c0    18/05/2009 10:17:04 PM                        
amdxata.sys        fffff880`012b5000    fffff880`012c0000    0x0000b000    0x4a12f2eb    20/05/2009 3:56:59 AM                        
hpdskflt.sys        fffff880`01ae6000    fffff880`01af0000    0x0000a000    0x4a54e862    9/07/2009 4:41:38 AM                        
Accelerometer.sys        fffff880`055b0000    fffff880`055bc000    0x0000c000    0x4a54e862    9/07/2009 4:41:38 AM

Yep, I am doing that right now and also can you please tell me if this is right(look at attatchment) and also if needed due to defect parts, is a exchange of laptop needed?

issh,
If your laptop is still under warranty you might like to seek advice from the manufacturer.
Let us know how you go.

JMH said:

issh,
If your laptop is still under warranty you might like to seek advice from the manufacturer.
Let us know how you go.

Thank you for your help, and yeah i am going to call up hp tommorow and see if i can do anything if i can't i might exchange my laptop for the HP DV6-3078TX, for $5 more

Thank you

issh said:

JMH said:

issh,
If your laptop is still under warranty you might like to seek advice from the manufacturer.
Let us know how you go.

Thank you for your help, and yeah i am going to call up hp tommorow and see if i can do anything if i can't i might exchange my laptop for the HP DV6-3078TX, for $5 more

Thank you

Good luck.
Please inform us of the outcome.

Jan.