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Windows 7: Confused by BSOD's

16 Aug 2010   #1

Windows 7 Home Premium X86
 
 
Confused by BSOD's

Hi guys, first post and looking for a bit of help

Specs:
Asrock 4CoreDual-Sata2
Intel E2140
2GB Corsair XMS DDR2 (2 x 1GB)
Sapphire Radeon HD4650
Maxtor 6L200M0

I have had the above system for some time now but the graphics card is only a few months old. Previously the system has been running perfectly fine under Windows XP and Windows Vista. I have recently put Windows 7 Home Premium 32bit on and am encountering some problems that I am stumped on.

I am getting graphical corruption in games and also in Media Center and Media Player. I am also getting the occasional BSOD

Using MCE and WMP the graphical corruption is mainly green artifacts flashing every now and then. My other half likes to play Sims 3 and she has been getting problems with the textures being stretched across the screen and then it will eventually lock up and BSOD.

One BSOD pointed to atikmdag.sys so I have used driver sweeper to clean the drivers and reinstalled with the latest and also older ones with no luck. I have also checked the temperature of the card and its not exceeding 65C in games.

When added the graphics card and upgraded to Win 7, I ran memtest overnight and had no errors. Furmark shows no problems with the graphics when running the stress test.

WhoCrashed gives me the following:

On Mon 16/08/2010 22:43:13 your computer crashed
This was likely caused by the following module: ntoskrnl.exe
Bugcheck code: 0x1000008E (0xC0000005, 0x82C8AB19, 0x8B630C38, 0x0)
Error: KERNEL_MODE_EXCEPTION_NOT_HANDLED_M
Dump file: C:\Windows\Minidump\081610-25656-01.dmp
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time.

On Mon 16/08/2010 22:13:19 your computer crashed
This was likely caused by the following module: ntoskrnl.exe
Bugcheck code: 0xA (0x463C9B61, 0x2, 0x1, 0x82C635D0)
Error: IRQL_NOT_LESS_OR_EQUAL
Dump file: C:\Windows\Minidump\081610-27296-01.dmp
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time.

On Mon 16/08/2010 21:25:33 your computer crashed
This was likely caused by the following module: dxgmms1.sys
Bugcheck code: 0x1000007E (0xC0000005, 0x90AB5857, 0x80ED32E8, 0x80ED2EC0)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
Dump file: C:\Windows\Minidump\081610-28937-01.dmp
file path: C:\Windows\system32\drivers\dxgmms1.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics MMS
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time.

On Mon 16/08/2010 20:14:52 your computer crashed
This was likely caused by the following module: ntoskrnl.exe
Bugcheck code: 0xA (0x7CEBF05F, 0x2, 0x1, 0x82C7F5D0)
Error: IRQL_NOT_LESS_OR_EQUAL
Dump file: C:\Windows\Minidump\081610-27171-01.dmp
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time.

On Mon 16/08/2010 18:54:26 your computer crashed
This was likely caused by the following module: atikmdag.sys
Bugcheck code: 0x1000008E (0xC0000005, 0x9066941E, 0x9E2DD60C, 0x0)
Error: KERNEL_MODE_EXCEPTION_NOT_HANDLED_M
Dump file: C:\Windows\Minidump\081610-27250-01.dmp
file path: C:\Windows\system32\drivers\atikmdag.sys
product: ATI Radeon Family
company: ATI Technologies Inc.
description: ATI Radeon Kernel Mode Driver

On Mon 16/08/2010 17:52:47 your computer crashed
This was likely caused by the following module: ntoskrnl.exe
Bugcheck code: 0xA (0x8CCC, 0x2, 0x1, 0x82CD5A12)
Error: IRQL_NOT_LESS_OR_EQUAL
Dump file: C:\Windows\Minidump\081610-26437-01.dmp
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time.

Dump files are also attached.

Sorry for long first post but thanks in advance for any help!

My System SpecsSystem Spec
.

16 Aug 2010   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

STOP 0x0000008E: KERNEL_MODE_EXCEPTION_NOT_HANDLED Usual causes: Insufficient disk space, Device driver, Video card, BIOS, Breakpoint in startup without having a debugger attached, Hardware incompatibility, Faulty system service, 3rd party remote control, Memory

STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUAL Usual causes: Kernel mode driver, System Service, BIOS, Windows, Virus scanner, Backup tool, compatibility

STOP 0x0000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED Usual causes: Insufficient disk space, Device driver, Video card, BIOS, Breakpoint with no debugger attached, Hardware incompatibility, Faulty system service, Memory, 3rd party remote control,





Code:
icrosoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
 
Loading Dump File [C:\Users\richc46\AppData\Local\Temp\Temp1_Windows7_BSOD[1].zip\Windows7_BSOD_jcgriff2\081610-27296-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0x82c38000 PsLoadedModuleList = 0x82d77570
Debug session time: Mon Aug 16 18:11:45.093 2010 (GMT-4)
System Uptime: 0 days 0:06:13.062
Loading Kernel Symbols
...............................................................
................................................................
............................
Loading User Symbols
Loading unloaded module list
........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck A, {463c9b61, 2, 1, 82c635d0}
Probably caused by : memory_corruption ( nt!MiIdentifyPfn+1e4 )
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 463c9b61, memory referenced
Arg2: 00000002, IRQL
Arg3: 00000001, bitfield :
 bit 0 : value 0 = read operation, 1 = write operation
 bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: 82c635d0, address which referenced memory
Debugging Details:
------------------
 
WRITE_ADDRESS: GetPointerFromAddress: unable to read from 82d97700
Unable to read MiSystemVaType memory at 82d770c0
 463c9b61 
CURRENT_IRQL:  2
FAULTING_IP: 
nt!MiIdentifyPfn+1e4
82c635d0 f00fba2a1f      lock bts dword ptr [edx],1Fh
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  svchost.exe
TRAP_FRAME:  9953f6e4 -- (.trap 0xffffffff9953f6e4)
ErrCode = 00000002
eax=82d59d20 ebx=84ef8b20 ecx=463c9b61 edx=463c9b61 esi=463c9b39 edi=865919b0
eip=82c635d0 esp=9953f758 ebp=9953f794 iopl=0         nv up ei pl nz na po nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010202
nt!MiIdentifyPfn+0x1e4:
82c635d0 f00fba2a1f      lock bts dword ptr [edx],1Fh ds:0023:463c9b61=????????
Resetting default scope
LAST_CONTROL_TRANSFER:  from 82c635d0 to 82c70b7b
STACK_TEXT:  
9953f6e4 82c635d0 badb0d00 463c9b61 00000801 nt!KiTrap0E+0x2cf
9953f794 82c616f1 00000000 84ef8000 9953f83c nt!MiIdentifyPfn+0x1e4
9953f7c0 82e1bf0c 84ef8060 83e041e8 9953f850 nt!MmQueryPfnList+0xaf
9953f808 82e4d0f4 00000001 83e04168 00000000 nt!PfpPfnPrioRequest+0xde
9953f888 82e3262f 00000000 00000001 9953fcd0 nt!PfQuerySuperfetchInformation+0xea
9953fd00 82e3017b 0000004f 00000000 00000000 nt!ExpQuerySystemInformation+0x24a4
9953fd1c 82c6d79a 0000004f 01abef50 00000014 nt!NtQuerySystemInformation+0x76
9953fd1c 773864f4 0000004f 01abef50 00000014 nt!KiFastCallEntry+0x12a
WARNING: Frame IP not in any known module. Following frames may be wrong.
01abce10 00000000 00000000 00000000 00000000 0x773864f4
 
STACK_COMMAND:  kb
FOLLOWUP_IP: 
nt!MiIdentifyPfn+1e4
82c635d0 f00fba2a1f      lock bts dword ptr [edx],1Fh
SYMBOL_STACK_INDEX:  1
SYMBOL_NAME:  nt!MiIdentifyPfn+1e4
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: nt
DEBUG_FLR_IMAGE_TIMESTAMP:  4c1c3f9b
IMAGE_NAME:  memory_corruption
FAILURE_BUCKET_ID:  0xA_nt!MiIdentifyPfn+1e4
BUCKET_ID:  0xA_nt!MiIdentifyPfn+1e4
Followup: MachineOwner
---------
.


Most of the dumps indicate memory, lets start there. In addition do the following as shown below
http://memtest.org/

Uninstall Daemon, alcohol 120% or other virtualiztion software. Remove the driver sptd with the removal tool http://www.duplexsecure.com/en/downloads
Test memory with memtest 86. Run for 6 passes and then check each slot with a good stick.
Uninstall anti virus and replace with Microsoft Security Essentials.
Update these drivers
Atikmdag.sys
ATI Radeon Kernel Mode Driver - ATI Radeon Family - ATI Technologies Inc.
Productname: ATI Radeon Family
Description: ATI Radeon Kernel Mode Driver
Company: ATI Technologies Inc.

dxgmms1.sys
My System SpecsSystem Spec
16 Aug 2010   #3

Windows 7 Home Premium X86
 
 

Thanks for your reply. Downloading Memtest now and will run for 6 passes as advised then will report back
My System SpecsSystem Spec
.


17 Aug 2010   #4

Windows 7 Home Premium X86
 
 

ok, I downloaded and ran Memtest 86 overnight. When i woke up it was still running and had so far gone through 9 passes with no errors. Daemon uninstalled and used the SPTD driver with the removal tool.

At the moment I have anti virus to remove but will put on the Microsoft one.

I am running the latest ATI Drivers already so Atikmdag.sys should be the latest one.

I am still getting graphical corruption in MCE though but haven't got time to test a game yet as I am now off to work.

What would be next?
My System SpecsSystem Spec
17 Aug 2010   #5

Windows 7 Professional x64
 
 

Hope the BSODs stop.

If they don't, upload the new dumps: http://www.sevenforums.com/tutorials...en-forums.html
My System SpecsSystem Spec
17 Aug 2010   #6

Windows 7 Home Premium X86
 
 

Another day another BSOD. Have attached the latest dump file for this one.

I have now swapped out both sticks of ram for some known good ram. Will see how it goes now
My System SpecsSystem Spec
17 Aug 2010   #7

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

No dump files, here.
My System SpecsSystem Spec
17 Aug 2010   #8

Windows 7 Ultimate 32 bit
 
 

Where is the latest dump?
My System SpecsSystem Spec
17 Aug 2010   #9

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

LOL just asked that, too.
Finish with the tests, then if the problem continues the dump file will be more valuable.
My System SpecsSystem Spec
17 Aug 2010   #10

Windows 7 Ultimate 32 bit
 
 

Yes, we were posting at the same time.
My System SpecsSystem Spec
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