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Windows 7: bluescreen after sleeping

16 Aug 2010   #1
ngohieu191

win 7
 
 
bluescreen after sleeping

i bought my new laptop HP dv4 some days ago and i discovered that everytime the computer sleeps, the blue screen appears and i lost all my works . below is the minidump file of my computer. can anyone help me???


My System SpecsSystem Spec
.
16 Aug 2010   #2
Tews

64-bit Windows 8.1 Pro
 
 

Im having a look now... this may take a few minutes, so be patient...
My System SpecsSystem Spec
16 Aug 2010   #3
Tews

64-bit Windows 8.1 Pro
 
 

All of your .dmp files point to pci.sys as the cause of your crashes, however, this is a core windows file, and is unlikely to cause your system to crash.. Do the following...

Try removing any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver, found in your dmp, sptd.sys, that is notorious for causing BSODs. Use this SPTD uninstaller when you're done:DuplexSecure - Downloads

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8004ab0a20, fffff80000ba2748, fffffa8008232a20}

Probably caused by : pci.sys

Followup: MachineOwner
---------
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8004a4d060, fffff80000ba2748, fffffa800483ee10}

Probably caused by : pci.sys

Followup: MachineOwner
---------


*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8004a56060, fffff80000ba2748, fffffa8003f93e10}

Probably caused by : pci.sys

Followup: MachineOwner
---------
........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8004ab1a20, fffff80004b02748, fffffa8007624590}

Probably caused by : pci.sys

Followup: MachineOwner
---------

The following drivers are out of date and should be updated..

Code:
fffff880`01200000 fffff880`0127b000   adp94xx  adp94xx.sys  Fri Dec 05 18:54:42 2008 (4939BF42) ... Adaptec Windows SAS/SATA Storport Driver ..Adaptec - Technical Support
fffff880`017b9000 fffff880`017ca000   iirsp    iirsp.sys    Tue Dec 13 16:47:54 2005 (439F418A) ... Intel Raid StorPort Driver ... http://downloadcenter.intel.com/Default.aspx
fffff880`017ca000 fffff880`017e9000   lsi_fc   lsi_fc.sys   Tue Dec 09 17:46:09 2008 (493EF531) ... LSI Logic Fusion-MPT FC Driver (StorPort) ... Support and Downloads
fffff880`01919000 fffff880`01929000   nfrd960  nfrd960.sys  Tue Jun 06 17:11:48 2006 (4485EF94) ... IBM ServeRAID Controller Drive ... IBM Support & downloads - United States
fffff880`01bc6000 fffff880`01bd4000   SiSRaid2 SiSRaid2.sys Wed Sep 24 14:28:20 2008 (48DA86C4) ... SiS RAID Stor Miniport Driver ... http://www.sis.com/download/
fffff880`01bd4000 fffff880`01bec000   sisraid4 sisraid4.sys Wed Oct 01 17:56:04 2008 (48E3F1F4) ... SiS AHCI Stor-Miniport Driver ... http://www.sis.com/download/
My System SpecsSystem Spec
.

17 Aug 2010   #4
ngohieu191

win 7
 
 

Hi tews, thx u so much. i did all steps you told but the blue screen still appears. this is the new minidump, pls help me
My System SpecsSystem Spec
17 Aug 2010   #5
Jonathan_King

Windows 7 Professional x64
 
 

Looks like your Realtek Networking drivers are the cause. Please install an updated version.

Try these links. Only one of them should work:

Realtek

Realtek

Realtek

Realtek

...Summary of the Dumps:
Code:

Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Aug 17 02:38:55.615 2010 (UTC - 4:00)
System Uptime: 0 days 0:10:54.160
BugCheck 9F, {3, fffffa80049c4060, fffff800049a8748, fffffa8007dde010}
Probably caused by : pci.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  svchost.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
My System SpecsSystem Spec
17 Aug 2010   #6
ngohieu191

win 7
 
 

yeah, thx jonathan. i updated my Realtek Networking drivers and wow, my computer knows how to sleep now thx u 4 ur help
My System SpecsSystem Spec
17 Aug 2010   #7
Jonathan_King

Windows 7 Professional x64
 
 

Great, thanks for the report!

Just out of curiosity, how did the driver update go? Did the links all work?
My System SpecsSystem Spec
26 Aug 2010   #8
ngohieu191

win 7
 
 

oh, all the links work well, download and setup normally. but i have another question, if i cant use deamon tool, can u recommend me another program to make a virtual driver?
My System SpecsSystem Spec
26 Aug 2010   #9
Jonathan_King

Windows 7 Professional x64
 
 

No, don't use Daemon Tools. It's liable to crash your system again.

Here is the alternative I recommend: Freeware MagicISO Virtual CD/DVD-ROM(MagicDisc) Overview
My System SpecsSystem Spec
26 Aug 2010   #10
Lemur

Systems 1 and 2: Windows 7 Enterprise x64, Win 8 Developer
 
 

My System SpecsSystem Spec
Reply

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