i bought my new laptop HP dv4 some days ago and i discovered that everytime the computer sleeps, the blue screen appears and i lost all my works . below is the minidump file of my computer. can anyone help me???
All of your .dmp files point to pci.sys as the cause of your crashes, however, this is a core windows file, and is unlikely to cause your system to crash.. Do the following...
Try removing any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver, found in your dmp, sptd.sys, that is notorious for causing BSODs. Use this SPTD uninstaller when you're done:DuplexSecure - Downloads
Code:******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 9F, {3, fffffa8004ab0a20, fffff80000ba2748, fffffa8008232a20} Probably caused by : pci.sys Followup: MachineOwner --------- ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 9F, {3, fffffa8004a4d060, fffff80000ba2748, fffffa800483ee10} Probably caused by : pci.sys Followup: MachineOwner --------- ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 9F, {3, fffffa8004a56060, fffff80000ba2748, fffffa8003f93e10} Probably caused by : pci.sys Followup: MachineOwner --------- ........ ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 9F, {3, fffffa8004ab1a20, fffff80004b02748, fffffa8007624590} Probably caused by : pci.sys Followup: MachineOwner ---------
The following drivers are out of date and should be updated..
Code:fffff880`01200000 fffff880`0127b000 adp94xx adp94xx.sys Fri Dec 05 18:54:42 2008 (4939BF42) ... Adaptec Windows SAS/SATA Storport Driver ..Adaptec - Technical Support fffff880`017b9000 fffff880`017ca000 iirsp iirsp.sys Tue Dec 13 16:47:54 2005 (439F418A) ... Intel Raid StorPort Driver ... http://downloadcenter.intel.com/Default.aspx fffff880`017ca000 fffff880`017e9000 lsi_fc lsi_fc.sys Tue Dec 09 17:46:09 2008 (493EF531) ... LSI Logic Fusion-MPT FC Driver (StorPort) ... Support and Downloads fffff880`01919000 fffff880`01929000 nfrd960 nfrd960.sys Tue Jun 06 17:11:48 2006 (4485EF94) ... IBM ServeRAID Controller Drive ... IBM Support & downloads - United States fffff880`01bc6000 fffff880`01bd4000 SiSRaid2 SiSRaid2.sys Wed Sep 24 14:28:20 2008 (48DA86C4) ... SiS RAID Stor Miniport Driver ... http://www.sis.com/download/ fffff880`01bd4000 fffff880`01bec000 sisraid4 sisraid4.sys Wed Oct 01 17:56:04 2008 (48E3F1F4) ... SiS AHCI Stor-Miniport Driver ... http://www.sis.com/download/
Hi tews, thx u so much. i did all steps you told but the blue screen still appears. this is the new minidump, pls help me
Looks like your Realtek Networking drivers are the cause. Please install an updated version.
Try these links. Only one of them should work:
Realtek
Realtek
Realtek
Realtek
...Summary of the Dumps:Code:Built by: 7600.16617.amd64fre.win7_gdr.100618-1621 Debug session time: Tue Aug 17 02:38:55.615 2010 (UTC - 4:00) System Uptime: 0 days 0:10:54.160 BugCheck 9F, {3, fffffa80049c4060, fffff800049a8748, fffffa8007dde010} Probably caused by : pci.sys BUGCHECK_STR: 0x9F PROCESS_NAME: svchost.exe ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
yeah, thx jonathan. i updated my Realtek Networking drivers and wow, my computer knows how to sleep nowthx u 4 ur help:)
Great, thanks for the report!
Just out of curiosity, how did the driver update go? Did the links all work?
oh, all the links work well, download and setup normally. but i have another question, if i cant use deamon tool, can u recommend me another program to make a virtual driver?
No, don't use Daemon Tools. It's liable to crash your system again.
Here is the alternative I recommend: Freeware MagicISO Virtual CD/DVD-ROM(MagicDisc) Overview
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