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Windows 7: Blue Screen

16 Aug 2010   #1

Windows 7 Ultimate
Blue Screen

I am getting frequent blue screens at startup, I am attaching my minidump file

My System SpecsSystem Spec
16 Aug 2010   #2

Win 8 Release candidate 8400

Quote   Quote: Originally Posted by colcum View Post
I am getting frequent blue screens at startup, I am attaching my minidump file

There arent any DMP files enclosed.

We really need the actual DMP file.

If you wish to have others assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder. The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Start your own thread in the "Crashes and Debugging" section of the forum and attach the ZIP archive to your post using the "paperclip" (file attachments) button.
* Briefly describe the problem history and circumstances in the same post. Somebody will attend to your query as soon as possible.
My System SpecsSystem Spec
17 Aug 2010   #3

Windows 7 Ultimate

This is the dumpfile.
My System SpecsSystem Spec

17 Aug 2010   #4

Windows 7 Professional x64

Could you please follow these directions?

I would suggest removing Avast, and replacing it with MSE.

Avast removal tool:


Update your Intel storage drivers, on the computer manufacturer's site.

I'll take a look at the new report you upload, and then give you more instructions.

...Summary of the Dumps:

Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Tue Aug 17 08:51:56.595 2010 (UTC - 4:00)
System Uptime: 0 days 0:02:25.345
BUGCHECK_STR:  0x1a_5003
PROCESS_NAME:  explorer.exe
My System SpecsSystem Spec
18 Aug 2010   #5

Windows 7 Ultimate
Blue Screen Continues

I made some changes after my last post, however, it blue screened this morning at boot. I am sending my minidump files.
My System SpecsSystem Spec
18 Aug 2010   #6

64-bit Windows 8.1 Pro

The dmp(s) point to ntkrpamp.exe or ntoskrnl.exe as the probable cause. We know this is not the case, as these are core OS files, and will definitely not cause a BSOD. They are just the default files the debuggers blame when they can't see a better cause.

Enable driver verifier, following these directions..

- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck D1, {8f8140, 2, 8, 8f8140}

Probably caused by : ntkrpamp.exe ( nt!KiTrap0E+2cf )

Followup: MachineOwner
These drivers are out of date and need to be updated ...

91de6000 91df0e80   HECI     HECI.sys     Tue Mar 13 16:05:28 2007 (45F70408) ... Intel(R) Management Engine Interface ...,en/
980f0000 980f8700   LVUSBSta LVUSBSta.sys Sat Feb 03 12:46:13 2007 (45C4CA65) ... Logitech Camera driver ...,en
981ec000 981fb000   RTSTOR   RTSTOR.SYS   Fri May 11 08:09:48 2007 (46445D0C) ... Realtek Card reader ...
980fb000 98156000   stwrt    stwrt.sys    Wed Jan 02 17:13:25 2008 (477C0C85) ... SigmaTel Audio Driver  ...
My System SpecsSystem Spec
18 Aug 2010   #7

Windows 7 Ultimate
Blue Screen

I made the suggested changes, still an crash on boot
My System SpecsSystem Spec
18 Aug 2010   #8

Windows 7 Professional x64

Well no new dumps were generated, but looking through your event viewer I see Avast caused one. Avast has been known to cause BSODs before, so that's what I suspect the issue is.

Remove Avast with this tool:

Install MSE instead. It is also free. the crashes persist, enable driver verifier: Driver Verifier - Enable and Disable

Be sure to follow our BSOD Posting Instructions sticky again, and run as Administrator.
My System SpecsSystem Spec
16 Oct 2010   #9

Windows 7 Ultimate
Crashing and Bluescreens

I had posted earlier that my system was crashing quite freqently and did many mini dumps including flashing the BIOS and updating software. I think that users should use memtest+ if they have more than one memory stick installed. I solved my problem, because it is over 7 days without a crash.
Let me explain, run memtest with 7 passes, found errors so i removed all but one and began the task of running stick after stick,
some sticks gave errors in some slots until I finally became error free with this arrangement.
Slot 0-512
slot 1-512
slot 2 -1024
slot 3- 1024
this provided the solution.
My System SpecsSystem Spec
16 Oct 2010   #10

Windows 7 Professional x64

Thanks for the report.

When running in dual-channel mode, the motherboard needs matching sticks in corresponding slots.

Glad you got it figured out.
My System SpecsSystem Spec

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