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| 17 Aug 2010 | #1 |
| | Windows 7 Unexpected Shutdown Blue Screen Error My computer has shutdown unexpectedly several times. Every time, I am not using the computer. It always happens when I am away, therefore I have not seen it happen. I simply come back, start it up, login, and get the Unexpected shutdown message. The latest message was: 8/17/2010 9:10PM Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7600.2.0.0.256.48 Locale ID: 1033 Additional information about the problem: BCCode: a BCP1: FFFFFFFFFFFFFFD0 BCP2: 0000000000000002 BCP3: 0000000000000001 BCP4: FFFFF8000307C6E0 OS Version: 6_1_7600 Service Pack: 0_0 Product: 256_1 I have attached the last three .dmp files, all from today. Please help. This is the first time I have posted to this forum. Please let me know if there is something wrong with where or how I posted this. Thanks. |
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| 18 Aug 2010 | #2 |
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Quote: Originally Posted by Studioman  My computer has shutdown unexpectedly several times. Every time, I am not using the computer. It always happens when I am away, therefore I have not seen it happen. I simply come back, start it up, login, and get the Unexpected shutdown message. The latest message was: 8/17/2010 9:10PM Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7600.2.0.0.256.48 Locale ID: 1033 Additional information about the problem: BCCode: a BCP1: FFFFFFFFFFFFFFD0 BCP2: 0000000000000002 BCP3: 0000000000000001 BCP4: FFFFF8000307C6E0 OS Version: 6_1_7600 Service Pack: 0_0 Product: 256_1 I have attached the last three .dmp files, all from today. Please help. This is the first time I have posted to this forum. Please let me know if there is something wrong with where or how I posted this. Thanks. Two of the three (at least) ppoint to memory (memory exceptiosn) as the cause. Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes. Also note the older drivers listed below that could use upgrading. Let us know if you need help Ken Code: btwl2cap.sys fffff880`07dc6000 fffff880`07dd2000 0x0000c000 0x49d6a9bd 4/3/2009 20:28:45 spldr.sys fffff880`018c4000 fffff880`018cc000 0x00008000 0x4a0858bb 5/11/2009 12:56:27 GEARAspiWDM.sys fffff880`05d76000 fffff880`05d83000 0x0000d000 0x4a1151c0 5/18/2009 08:17:04 amdxata.sys fffff880`00ff5000 fffff880`01000000 0x0000b000 0x4a12f2eb 5/19/2009 13:56:59 CtClsFlt.sys fffff880`06e4b000 fffff880`06e752a0 0x0002a2a0 0x4a35d6e1 6/15/2009 01:06:41 PxHlpa64.sys fffff880`011a7000 fffff880`011b2e00 0x0000be00 0x4a416253 6/23/2009 19:16:35 btwavdt.sys fffff880`07c00000 fffff880`07c7b000 0x0007b000 0x4a431015 6/25/2009 01:50:13 btwrchid.sys fffff880`081f6000 fffff880`081f9880 0x00003880 0x4a431069 6/25/2009 01:51:37 Acceler.sys fffff880`05d83000 fffff880`05d8f000 0x0000c000 0x4a453602 6/26/2009 16:56:34 btwaudio.sys fffff880`07d40000 fffff880`07dc6000 0x00086000 0x4a4b6ab0 7/1/2009 09:54:56 |
| My System Specs |
| 18 Aug 2010 | #3 |
| | Thanks Ken! The Memtest86 and ISO Recorder look pretty straight forward. I will get at this later today. Are there any driver update utilities you recommend that will automatically keep my drivers up to date, like the ones you noted above? Also, how exactly do I update these drivers? And how should I know when to update drivers in the future? Kim Last edited by Studioman; 18 Aug 2010 at 08:16 AM.. Reason: I thought to ask better questions. |
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