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Windows 7: Windows 7 Unexpected Shutdown Blue Screen Error


17 Aug 2010   #1

Windows 7 Professional 64bit 6.1.7600.2.0.0.256.48
 
 
Windows 7 Unexpected Shutdown Blue Screen Error

My computer has shutdown unexpectedly several times. Every time, I am not using the computer. It always happens when I am away, therefore I have not seen it happen. I simply come back, start it up, login, and get the Unexpected shutdown message.

The latest message was:
8/17/2010 9:10PM

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: a
BCP1: FFFFFFFFFFFFFFD0
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF8000307C6E0
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

I have attached the last three .dmp files, all from today.

Please help.
This is the first time I have posted to this forum. Please let me know if there is something wrong with where or how I posted this.
Thanks.

My System SpecsSystem Spec
.

18 Aug 2010   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Studioman View Post
My computer has shutdown unexpectedly several times. Every time, I am not using the computer. It always happens when I am away, therefore I have not seen it happen. I simply come back, start it up, login, and get the Unexpected shutdown message.

The latest message was:
8/17/2010 9:10PM

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: a
BCP1: FFFFFFFFFFFFFFD0
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF8000307C6E0
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

I have attached the last three .dmp files, all from today.

Please help.
This is the first time I have posted to this forum. Please let me know if there is something wrong with where or how I posted this.
Thanks.

Two of the three (at least) ppoint to memory (memory exceptiosn) as the cause.

Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.


Also note the older drivers listed below that could use upgrading.

Let us know if you need help


Ken

Code:
btwl2cap.sys        fffff880`07dc6000    fffff880`07dd2000    0x0000c000    0x49d6a9bd    4/3/2009 20:28:45                        
spldr.sys        fffff880`018c4000    fffff880`018cc000    0x00008000    0x4a0858bb    5/11/2009 12:56:27                        
GEARAspiWDM.sys        fffff880`05d76000    fffff880`05d83000    0x0000d000    0x4a1151c0    5/18/2009 08:17:04                        
amdxata.sys        fffff880`00ff5000    fffff880`01000000    0x0000b000    0x4a12f2eb    5/19/2009 13:56:59                        
CtClsFlt.sys        fffff880`06e4b000    fffff880`06e752a0    0x0002a2a0    0x4a35d6e1    6/15/2009 01:06:41                        
PxHlpa64.sys        fffff880`011a7000    fffff880`011b2e00    0x0000be00    0x4a416253    6/23/2009 19:16:35                        
btwavdt.sys        fffff880`07c00000    fffff880`07c7b000    0x0007b000    0x4a431015    6/25/2009 01:50:13                        
btwrchid.sys        fffff880`081f6000    fffff880`081f9880    0x00003880    0x4a431069    6/25/2009 01:51:37                        
Acceler.sys        fffff880`05d83000    fffff880`05d8f000    0x0000c000    0x4a453602    6/26/2009 16:56:34                        
btwaudio.sys        fffff880`07d40000    fffff880`07dc6000    0x00086000    0x4a4b6ab0    7/1/2009 09:54:56
My System SpecsSystem Spec
18 Aug 2010   #3

Windows 7 Professional 64bit 6.1.7600.2.0.0.256.48
 
 

Thanks Ken! The Memtest86 and ISO Recorder look pretty straight forward. I will get at this later today.
Are there any driver update utilities you recommend that will automatically keep my drivers up to date, like the ones you noted above?
Also, how exactly do I update these drivers?
And how should I know when to update drivers in the future?
Kim
My System SpecsSystem Spec
.


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 Windows 7 Unexpected Shutdown Blue Screen Error




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