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Windows 7: Windows Movie Maker 2.6 and live ntdll.dll *shoots self*

17 Aug 2010   #1
Luke28

Windows 7
 
 
Windows Movie Maker 2.6 and live ntdll.dll *shoots self*

I try to save a made movie and I get the good old ntdll.dll falt module error.

This has been effecting all of my video editing software. Cyberlink wont even open.

again ntdll.dll

I've spent 6 hours XD 12:40 loosing my mind.


My System SpecsSystem Spec
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17 Aug 2010   #2
Luke28

Windows 7
 
 

not even the self diagnostic tool works.

I've got a relatively fast PC.

IDK
My System SpecsSystem Spec
18 Aug 2010   #3
ttran

Microsoft Window 7 Professional 32 bit
 
 

Hi,

-Please run a system file check and let us know the result
SFC /SCANNOW Command - System File Checker
If that check report error and unable to fix, the best option is to do a Repair Install

-Then a disk check:
Disk Check

-Perform a malware check as well: Malwarebytes

-Do you mess up the registry so far?

-What third party firewall are you using? Running 2 or 3 firewall or AV at the same time may cause some conflicts.

Regard,

Tuan
My System SpecsSystem Spec
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18 Aug 2010   #4
cluberti

Windows 8.1 x64
 
 

+1 for ttran's suggestion. When you receive a fault in an application, and that fault points to ntdll.dll, it's not actually ntdll.dll that's faulting. The reason is because ntdll.dll is just an "API" dll, so if an application fails when calling an API that is inside ntdll.dll and fails, the faulting module will *always* be ntdll.dll, when in fact that's not exactly what happened.

I would run sfc /scannow and check the system for malware/viruses/etc, but if the problem continues you will probably need to get a memory dump of the process when it is crashing for further analysis.
My System SpecsSystem Spec
18 Aug 2010   #5
Luke28

Windows 7
 
 

Thank you both very much much.

Very informative. Let me try these steps to the best of my abilities.
My System SpecsSystem Spec
18 Aug 2010   #6
Luke28

Windows 7
 
 

Tried sfc repair didnt work going on to the repair install

here's error. Its happens when I try to save a simple audio track with a picture in the background. I noticed someone mentioned starcraft 2 casing them issues I hope it's not tthat

Thanks

Problem signature:
Problem Event Name: APPCRASH
Application Name: MOVIEMK.exe
Application Version: 2.6.4037.0
Application Timestamp: 460d9f31
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdb3b
Exception Code: c0000005
Exception Offset: 0003c699
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:
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My System SpecsSystem Spec
18 Aug 2010   #7
Luke28

Windows 7
 
 

nvm cant do it as I dont have the original CD.

o.k. disk check...
My System SpecsSystem Spec
18 Aug 2010   #8
cluberti

Windows 8.1 x64
 
 

How about getting a memory dump of the crashing process? I'm just not certain it's a hardware or filesystem issue - it's more likely a codec issue.
My System SpecsSystem Spec
18 Aug 2010   #9
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by cluberti View Post
How about getting a memory dump of the crashing process? I'm just not certain it's a hardware or filesystem issue - it's more likely a codec issue.
+ 1 .. I second that process
My System SpecsSystem Spec
19 Aug 2010   #10
Luke28

Windows 7
 
 

Well thanks for trying everyone.

Obviously this is to complex for me.

Time to just uninstall crap and hope I get lucky.
My System SpecsSystem Spec
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 Windows Movie Maker 2.6 and live ntdll.dll *shoots self*




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