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Windows 7: Dell Studio 1558 - BSOD once per day


20 Aug 2010   #1

Windows 7 Home edition 64x
 
 
Dell Studio 1558 - BSOD once per day

Hi all,
I received my laptop two days ago and for two days i got a weird, glitchy BSOD. I tried updating the graphics card drivers and BIOS yesterday but today, unfortunately, it happened again, the same weird glitch looking blue page and then a restart.
Attached are the two minidumps. Hope any of you can help me.

My System SpecsSystem Spec
.

20 Aug 2010   #2

64-bit Windows 8.1 Pro
 
 

The dmp(s) point to ntkrpamp.exe or ntoskrnl.exe as the probable cause. We know this is not the case, as these are core OS files, and will definitely not cause a BSOD. They are just the default files the debuggers blame when they can't see a better cause. Enable driver verifier using the following procedure..

- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C4, {91, 2, fffffa80073598b0, 0}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+4904 )

Followup: MachineOwner
---------



Loading User Symbols
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C4, {91, 2, fffffa80073598b0, 0}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+4904 )

Followup: MachineOwner
---------
My System SpecsSystem Spec
20 Aug 2010   #3

Windows 7 Home edition 64x
 
 

I just had to restart after enabling the verifier for having the laptop crash six times before i restarted in safe mode. Here are the new dumps. Hope everything is fine, besides being unable to start 7 elseway.
My System SpecsSystem Spec
.


20 Aug 2010   #4

Windows 7 Professional SP1 64-bit
 
 

If you haven't done so already, you can turn off driver verifier, which will allow you to boot into 7 normally, by opening driver verifier the same way you did before, select "delete existing settings" and click finish.
My System SpecsSystem Spec
20 Aug 2010   #5

Windows 7 Professional x64
 
 

ZoneAlarm is causing the issue here. Please remove it with this tool: http://download.zonealarm.com/bin/fr...cpes_clean.exe

Replace with MSE: http://www.microsoft.com/security_essentials

...Summary of the Dumps:
Code:

Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Fri Aug 20 06:34:31.130 2010 (UTC - 4:00)
System Uptime: 0 days 0:01:44.722
BugCheck A, {fffff980172f7000, 2, 1, fffff80002ac4965}
*** WARNING: Unable to verify timestamp for vsdatant.sys
*** ERROR: Module load completed but symbols could not be loaded for vsdatant.sys
Probably caused by : vsdatant.sys ( vsdatant+15f1c )
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Fri Aug 20 06:32:02.994 2010 (UTC - 4:00)
System Uptime: 0 days 0:01:23.212
BugCheck A, {fffff9801152f000, 2, 1, fffff80002a78965}
*** WARNING: Unable to verify timestamp for vsdatant.sys
*** ERROR: Module load completed but symbols could not be loaded for vsdatant.sys
Probably caused by : vsdatant.sys ( vsdatant+15f1c )
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Fri Aug 20 06:29:43.330 2010 (UTC - 4:00)
System Uptime: 0 days 0:01:18.547
BugCheck A, {fffff98010571000, 2, 1, fffff80002a70965}
*** WARNING: Unable to verify timestamp for vsdatant.sys
*** ERROR: Module load completed but symbols could not be loaded for vsdatant.sys
Probably caused by : vsdatant.sys ( vsdatant+15f1c )
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Fri Aug 20 06:27:27.940 2010 (UTC - 4:00)
System Uptime: 0 days 0:01:18.157
BugCheck A, {fffff98014927000, 2, 1, fffff80002ab6965}
*** WARNING: Unable to verify timestamp for vsdatant.sys
*** ERROR: Module load completed but symbols could not be loaded for vsdatant.sys
Probably caused by : vsdatant.sys ( vsdatant+15f1c )
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Fri Aug 20 05:44:42.647 2010 (UTC - 4:00)
System Uptime: 0 days 2:08:34.224
BugCheck 7F, {8, 80050031, 6f8, fffff80002a2453c}
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
BUGCHECK_STR:  0x7f_8
PROCESS_NAME:  System
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Thu Aug 19 08:15:26.398 2010 (UTC - 4:00)
System Uptime: 0 days 4:50:22.974
*** WARNING: Unable to verify timestamp for Unknown_Module_00000000`00000000
BugCheck C4, {91, 2, fffffa80073598b0, 0}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+4904 )
BUGCHECK_STR:  0xc4_91
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
My System SpecsSystem Spec
20 Aug 2010   #6

Windows 7 Home edition 64x
 
 

I deleted zonealarm and it seems like the blue screens stopped, for now. Will keep you updated. Thanks for everything so far.
My System SpecsSystem Spec
20 Aug 2010   #7

64-bit Windows 8.1 Pro
 
 

Let us know if you need further assistance... good luck!

PS.. Thanks for the assistance guys, I couldn't have done it without you!!
My System SpecsSystem Spec
20 Aug 2010   #8

Windows 7 Professional x64
 
 

Thanks for the initial request Tom.
My System SpecsSystem Spec
Reply

 Dell Studio 1558 - BSOD once per day




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