System Service Exception (0x3b) when starting games from Steam...


  1. Arcmanov
    Posts : 3
    Windows 7
       New #1

    System Service Exception (0x3b) when starting games from Steam...


    Hi all.

    This is my very first post on these forums. I have tried searching for a solution to my problem, and persistent 'googling' led me to this site.

    Here is my issue...

    From the 27/07/10, I have mysteriously started getting this 'SYSTEM SERVICE EXCEPTION' BSOD whenever I attempt to start a game from the Steam UI. It doesn't occur every single time, and not with every game. It is entirely random at that point, but it does happen only when I attempt to launch a game from the UI. Most times, I can reboot and restart the same game from Steam again, and it runs fine.

    I used a small app called 'Bluescreenview' and it identified a driver file: win32k.sys, and ntoskrnl.exe as the culprits. Beyond this however, I cannot identify what app or process is causing the BSOD.

    System specs are as follows:

    CPU:Intel Core i7 920
    MB: MSI X58-Pro
    RAM: 3 x 2GB Corsair Dominator DDR3-1600
    GPU: 2 x [Sapphire] ATI Radeon 5850 (CrossfireX)
    PSU: Cooler Master Silent Pro M 1000W

    Windows 7 info:

    - x86 (32-bit) or x64 ? x64
    - the original installed OS on the system? yes...installed from scratch, not an upgrade
    - an OEM or full retail version? full retail
    - OEM = came pre-installed on system no
    - Full Retail = you purchased it from retailer yes

    - What is the age of system (hardware)? GPUs and PSU, six months, all other components, 18 months.
    - What is the age of OS installation (have you re-installed the OS?) 04/10/2009 (oct 2009)

    I have attached two of the last dumps from my C:\Windows\Minidump folder.
    I am having a bit of trouble finding the 'BSOD Dump & System File Collection app' which was mentioned in the posting instructions thread however.

    Please, feel free to point out any pertinent information that I may have missed.

    Any help that you can provide will be greatly appeciated. :)
      My Computer
    Quote Quote

  3. richc46
    Posts : 17,796
    Windows 10, Home Clean Install
       New #2

    You have submitted two dump reports. They both show stop 3b.
    STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION usual causes: System service, Device driver, graphics driver, ?memory

    Code:
     Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
 
Loading Dump File [C:\Users\richc46\AppData\Local\Temp\Temp1_dump1[1].zip\081910-36285-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`0365f000 PsLoadedModuleList = 0xfffff800`0389ce50
Debug session time: Thu Aug 19 01:36:10.644 2010 (GMT-4)
System Uptime: 0 days 5:05:06.612
Loading Kernel Symbols
...............................................................
................................................................
...............................................
Loading User Symbols
Loading unloaded module list
.........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 3B, {c0000005, fffff960002cc5d6, fffff8801f377980, 0}
Probably caused by : win32k.sys ( win32k!MulDeleteDeviceOrRedirectionBitmap+4a )
Followup: MachineOwner
---------
2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff960002cc5d6, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff8801f377980, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
Debugging Details:
------------------
 
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAULTING_IP: 
win32k!MulDeleteDeviceOrRedirectionBitmap+4a
fffff960`002cc5d6 837a0800        cmp     dword ptr [rdx+8],0
CONTEXT:  fffff8801f377980 -- (.cxr 0xfffff8801f377980)
rax=fffff900c0200000 rbx=fffff900c00d2c98 rcx=ffffffffd50525eb
rdx=0000000000001b40 rsi=ffffffffd50525eb rdi=fffff900c3761270
rip=fffff960002cc5d6 rsp=fffff8801f378350 rbp=0000000000000001
 r8=00000000000071c1  r9=fffff900c2faf010 r10=000000000000368d
r11=fffff8801f378360 r12=0000000000000000 r13=0000000000000820
r14=0000000000000000 r15=fffff900c3761270
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
win32k!MulDeleteDeviceOrRedirectionBitmap+0x4a:
fffff960`002cc5d6 837a0800        cmp     dword ptr [rdx+8],0 ds:002b:00000000`00001b48=????????
Resetting default scope
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  shattered_hori
CURRENT_IRQL:  0
LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff960002cc5d6
STACK_TEXT:  
fffff880`1f378350 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : win32k!MulDeleteDeviceOrRedirectionBitmap+0x4a
 
FOLLOWUP_IP: 
win32k!MulDeleteDeviceOrRedirectionBitmap+4a
fffff960`002cc5d6 837a0800        cmp     dword ptr [rdx+8],0
SYMBOL_STACK_INDEX:  0
SYMBOL_NAME:  win32k!MulDeleteDeviceOrRedirectionBitmap+4a
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: win32k
IMAGE_NAME:  win32k.sys
DEBUG_FLR_IMAGE_TIMESTAMP:  4c1c483f
STACK_COMMAND:  .cxr 0xfffff8801f377980 ; kb
FAILURE_BUCKET_ID:  X64_0x3B_win32k!MulDeleteDeviceOrRedirectionBitmap+4a
BUCKET_ID:  X64_0x3B_win32k!MulDeleteDeviceOrRedirectionBitmap+4a
Followup: MachineOwner
---------
2: kd> lmtsmn
start             end                 module name
fffff880`04fa4000 fffff880`04fe2000   1394ohci 1394ohci.sys Mon Jul 13 20:07:12 2009 (4A5BCC30)
fffff880`00f2c000 fffff880`00f83000   ACPI     ACPI.sys     Mon Jul 13 19:19:34 2009 (4A5BC106)
fffff880`02cfc000 fffff880`02d86000   afd      afd.sys      Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`043d0000 fffff880`043e6000   AgileVpn AgileVpn.sys Mon Jul 13 20:10:24 2009 (4A5BCCF0)
fffff880`0a575000 fffff880`0a57d000   ALSysIO64 ALSysIO64.sys Sun Apr 19 15:41:04 2009 (49EB7E50)
fffff880`05390000 fffff880`053a3000   AmdTools64 AmdTools64.sys Mon Apr 28 13:03:39 2008 (4816036B)
fffff880`00de4000 fffff880`00def000   amdxata  amdxata.sys  Tue May 19 13:56:59 2009 (4A12F2EB)
fffff880`00db1000 fffff880`00dba000   atapi    atapi.sys    Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`00dba000 fffff880`00de4000   ataport  ataport.SYS  Mon Jul 13 19:19:52 2009 (4A5BC118)
fffff880`0481f000 fffff880`04f4e000   atikmdag atikmdag.sys Tue Jul 06 21:37:28 2010 (4C33DA58)
fffff880`03db7000 fffff880`03dfd000   atikmpag atikmpag.sys Tue Jul 06 21:15:42 2010 (4C33D53E)
fffff960`008e0000 fffff960`00941000   ATMFD    ATMFD.DLL    Thu May 27 00:11:31 2010 (4BFDF0F3)
fffff880`00ff4000 fffff880`01000000   BATTC    BATTC.SYS    Mon Jul 13 19:31:01 2009 (4A5BC3B5)
fffff880`0193f000 fffff880`01946000   Beep     Beep.SYS     Mon Jul 13 20:00:13 2009 (4A5BCA8D)
fffff880`03d6a000 fffff880`03d7b000   blbdrive blbdrive.sys Mon Jul 13 19:35:59 2009 (4A5BC4DF)
fffff880`0396f000 fffff880`0398d000   bowser   bowser.sys   Mon Jul 13 19:23:50 2009 (4A5BC206)
fffff960`00690000 fffff960`006b7000   cdd      cdd.dll      Wed May 19 15:48:26 2010 (4BF4408A)
fffff880`0bfab000 fffff880`0bfc8000   cdfs     cdfs.sys     Mon Jul 13 19:19:46 2009 (4A5BC112)
fffff880`0190c000 fffff880`01936000   cdrom    cdrom.sys    Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`00c00000 fffff880`00cc0000   CI       CI.dll       Mon Jul 13 21:32:13 2009 (4A5BE01D)
fffff880`018a6000 fffff880`018d6000   CLASSPNP CLASSPNP.SYS Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00d39000 fffff880`00d97000   CLFS     CLFS.SYS     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`01109000 fffff880`0117c000   cng      cng.sys      Mon Jul 13 19:49:40 2009 (4A5BC814)
fffff880`00feb000 fffff880`00ff4000   compbatt compbatt.sys Mon Jul 13 19:31:02 2009 (4A5BC3B6)
fffff880`051ee000 fffff880`051fe000   CompositeBus CompositeBus.sys Mon Jul 13 20:00:33 2009 (4A5BCAA1)
fffff880`0bfc8000 fffff880`0bfd6000   crashdmp crashdmp.sys Mon Jul 13 20:01:01 2009 (4A5BCABD)
fffff880`03cc9000 fffff880`03d4c000   csc      csc.sys      Mon Jul 13 19:24:26 2009 (4A5BC22A)
fffff880`0752b000 fffff880`07537000   dc3d     dc3d.sys     Tue Nov 03 21:55:41 2009 (4AF0ED2D)
fffff880`03d4c000 fffff880`03d6a000   dfsc     dfsc.sys     Mon Jul 13 19:23:44 2009 (4A5BC200)
fffff880`03cba000 fffff880`03cc9000   discache discache.sys Mon Jul 13 19:37:18 2009 (4A5BC52E)
fffff880`01890000 fffff880`018a6000   disk     disk.sys     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`05000000 fffff880`05022000   drmk     drmk.sys     Mon Jul 13 21:01:25 2009 (4A5BD8E5)
fffff880`0bfe2000 fffff880`0bfeb000   dump_atapi dump_atapi.sys Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`0bfd6000 fffff880`0bfe2000   dump_dumpata dump_dumpata.sys Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`0bfeb000 fffff880`0bffe000   dump_dumpfve dump_dumpfve.sys Mon Jul 13 19:21:51 2009 (4A5BC18F)
fffff880`074c7000 fffff880`074d3000   Dxapi    Dxapi.sys    Mon Jul 13 19:38:28 2009 (4A5BC574)
fffff880`04254000 fffff880`04348000   dxgkrnl  dxgkrnl.sys  Thu Oct 01 21:00:14 2009 (4AC5509E)
fffff880`04348000 fffff880`0438e000   dxgmms1  dxgmms1.sys  Mon Jul 13 19:38:32 2009 (4A5BC578)
fffff880`02a2a000 fffff880`02afc000   eamon    eamon.sys    Mon Nov 16 02:51:14 2009 (4B010472)
fffff880`01946000 fffff880`01969000   ehdrv    ehdrv.sys    Mon Nov 16 02:51:48 2009 (4B010494)
fffff880`03cb0000 fffff880`03cba000   ElbyCDIO ElbyCDIO.sys Tue Feb 17 12:11:23 2009 (499AEFBB)
fffff880`03871000 fffff880`03891000   epfwwfpr epfwwfpr.sys Mon Nov 16 02:46:31 2009 (4B010357)
fffff880`01097000 fffff880`010ab000   fileinfo fileinfo.sys Mon Jul 13 19:34:25 2009 (4A5BC481)
fffff880`0104b000 fffff880`01097000   fltmgr   fltmgr.sys   Mon Jul 13 19:19:59 2009 (4A5BC11F)
fffff880`01211000 fffff880`0121b000   Fs_Rec   Fs_Rec.sys   Mon Jul 13 19:19:45 2009 (4A5BC111)
fffff880`01856000 fffff880`01890000   fvevol   fvevol.sys   Fri Sep 25 22:34:26 2009 (4ABD7DB2)
fffff880`0148b000 fffff880`014d5000   fwpkclnt fwpkclnt.sys Mon Jul 13 19:21:08 2009 (4A5BC164)
fffff800`03616000 fffff800`0365f000   hal      hal.dll      Mon Jul 13 21:27:36 2009 (4A5BDF08)
fffff880`0438e000 fffff880`043b2000   HDAudBus HDAudBus.sys Mon Jul 13 20:06:13 2009 (4A5BCBF5)
fffff880`0532c000 fffff880`05388000   HdAudio  HdAudio.sys  Mon Jul 13 20:06:59 2009 (4A5BCC23)
fffff880`07503000 fffff880`0750e000   HidBatt  HidBatt.sys  Mon Jul 13 19:31:06 2009 (4A5BC3BA)
fffff880`074e1000 fffff880`074fa000   HIDCLASS HIDCLASS.SYS Mon Jul 13 20:06:21 2009 (4A5BCBFD)
fffff880`074fa000 fffff880`07502080   HIDPARSE HIDPARSE.SYS Mon Jul 13 20:06:17 2009 (4A5BCBF9)
fffff880`074d3000 fffff880`074e1000   hidusb   hidusb.sys   Mon Jul 13 20:06:22 2009 (4A5BCBFE)
fffff880`038a7000 fffff880`0396f000   HTTP     HTTP.sys     Mon Jul 13 19:22:16 2009 (4A5BC1A8)
fffff880`015f7000 fffff880`01600000   hwpolicy hwpolicy.sys Mon Jul 13 19:19:22 2009 (4A5BC0FA)
fffff880`03da1000 fffff880`03db7000   intelppm intelppm.sys Mon Jul 13 19:19:25 2009 (4A5BC0FD)
fffff880`019e3000 fffff880`019f2000   kbdclass kbdclass.sys Mon Jul 13 19:19:50 2009 (4A5BC116)
fffff880`07577000 fffff880`07585000   kbdhid   kbdhid.sys   Mon Jul 13 20:00:20 2009 (4A5BCA94)
fffff800`00b9d000 fffff800`00ba7000   kdcom    kdcom.dll    Mon Jul 13 21:31:07 2009 (4A5BDFDB)
fffff880`0a57d000 fffff880`0a587000   kerneld  kerneld.amd64 Wed Feb 17 13:47:03 2010 (4B7C39A7)
fffff880`03c00000 fffff880`03c43000   ks       ks.sys       Mon Jul 13 20:00:31 2009 (4A5BCA9F)
fffff880`013e3000 fffff880`013fd000   ksecdd   ksecdd.sys   Mon Jul 13 19:20:54 2009 (4A5BC156)
fffff880`01460000 fffff880`0148b000   ksecpkg  ksecpkg.sys  Fri Dec 11 01:03:32 2009 (4B21E0B4)
fffff880`05022000 fffff880`05027200   ksthunk  ksthunk.sys  Mon Jul 13 20:00:19 2009 (4A5BCA93)
fffff880`053a3000 fffff880`053a6d80   LGBusEnum LGBusEnum.sys Tue Jul 14 18:34:45 2009 (4A5D0805)
fffff880`02b4e000 fffff880`02b63000   lltdio   lltdio.sys   Mon Jul 13 20:08:50 2009 (4A5BCC92)
fffff880`0b81b000 fffff880`0b83e000   luafv    luafv.sys    Mon Jul 13 19:26:13 2009 (4A5BC295)
fffff880`0a56b000 fffff880`0a575000   LVPr2M64 LVPr2M64.sys Fri May 07 21:38:16 2010 (4BE4C088)
fffff880`0bf1e000 fffff880`0bf2cf80   lvsels64 lvsels64.sys Wed Jul 07 10:39:53 2010 (4C3491B9)
fffff880`0b8f5000 fffff880`0bf1de00   lvuvc64  lvuvc64.sys  Wed Jul 07 10:41:13 2010 (4C349209)
fffff880`00ce1000 fffff880`00d25000   mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Mon Jul 13 21:29:10 2009 (4A5BDF66)
fffff880`075b6000 fffff880`075c4000   monitor  monitor.sys  Mon Jul 13 19:38:52 2009 (4A5BC58C)
fffff880`0121b000 fffff880`0122a000   mouclass mouclass.sys Mon Jul 13 19:19:50 2009 (4A5BC116)
fffff880`07585000 fffff880`07592000   mouhid   mouhid.sys   Mon Jul 13 20:00:20 2009 (4A5BCA94)
fffff880`00d97000 fffff880`00db1000   mountmgr mountmgr.sys Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`0398d000 fffff880`039a5000   mpsdrv   mpsdrv.sys   Mon Jul 13 20:08:25 2009 (4A5BCC79)
fffff880`039a5000 fffff880`039d2000   mrxsmb   mrxsmb.sys   Sat Feb 27 02:52:19 2010 (4B88CF33)
fffff880`03800000 fffff880`0384e000   mrxsmb10 mrxsmb10.sys Sat Feb 27 02:52:28 2010 (4B88CF3C)
fffff880`0384e000 fffff880`03871000   mrxsmb20 mrxsmb20.sys Sat Feb 27 02:52:26 2010 (4B88CF3A)
fffff880`019c7000 fffff880`019d2000   Msfs     Msfs.SYS     Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`00f8c000 fffff880`00f96000   msisadrv msisadrv.sys Mon Jul 13 19:19:26 2009 (4A5BC0FE)
fffff880`010ab000 fffff880`01109000   msrpc    msrpc.sys    Mon Jul 13 19:21:32 2009 (4A5BC17C)
fffff880`03ca5000 fffff880`03cb0000   mssmbios mssmbios.sys Mon Jul 13 19:31:10 2009 (4A5BC3BE)
fffff880`015e5000 fffff880`015f7000   mup      mup.sys      Mon Jul 13 19:23:45 2009 (4A5BC201)
fffff880`014db000 fffff880`015cd000   ndis     ndis.sys     Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`043e6000 fffff880`043f2000   ndistapi ndistapi.sys Mon Jul 13 20:10:00 2009 (4A5BCCD8)
fffff880`011c8000 fffff880`011f7000   ndiswan  ndiswan.sys  Mon Jul 13 20:10:11 2009 (4A5BCCE3)
fffff880`05296000 fffff880`052ab000   NDProxy  NDProxy.SYS  Mon Jul 13 20:10:05 2009 (4A5BCCDD)
fffff880`02c25000 fffff880`02c34000   netbios  netbios.sys  Mon Jul 13 20:09:26 2009 (4A5BCCB6)
fffff880`02d86000 fffff880`02dcb000   netbt    netbt.sys    Mon Jul 13 19:21:28 2009 (4A5BC178)
fffff880`01400000 fffff880`01460000   NETIO    NETIO.SYS    Mon Jul 13 19:21:46 2009 (4A5BC18A)
fffff880`019d2000 fffff880`019e3000   Npfs     Npfs.SYS     Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff880`03c99000 fffff880`03ca5000   nsiproxy nsiproxy.sys Mon Jul 13 19:21:02 2009 (4A5BC15E)
fffff800`0365f000 fffff800`03c3b000   nt       ntkrnlmp.exe Sat Jun 19 00:16:41 2010 (4C1C44A9)
fffff880`01240000 fffff880`013e3000   Ntfs     Ntfs.sys     Mon Jul 13 19:20:47 2009 (4A5BC14F)
fffff880`01936000 fffff880`0193f000   Null     Null.SYS     Mon Jul 13 19:19:37 2009 (4A5BC109)
fffff880`05032000 fffff880`051b1000   P17      P17.sys      Tue Apr 21 02:12:47 2009 (49ED63DF)
fffff880`02dd4000 fffff880`02dfa000   pacer    pacer.sys    Mon Jul 13 20:09:41 2009 (4A5BCCC5)
fffff880`00fd6000 fffff880`00feb000   partmgr  partmgr.sys  Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00f96000 fffff880`00fc9000   pci      pci.sys      Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`00e71000 fffff880`00e78000   pciide   pciide.sys   Mon Jul 13 19:19:49 2009 (4A5BC115)
fffff880`00cc0000 fffff880`00cd0000   PCIIDEX  PCIIDEX.SYS  Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff880`01200000 fffff880`01211000   pcw      pcw.sys      Mon Jul 13 19:19:27 2009 (4A5BC0FF)
fffff880`0b83e000 fffff880`0b8e4000   peauth   peauth.sys   Mon Jul 13 21:01:19 2009 (4A5BD8DF)
fffff880`07592000 fffff880`075a0000   point64k point64k.sys Fri Oct 16 16:08:03 2009 (4AD8D2A3)
fffff880`051b1000 fffff880`051ee000   portcls  portcls.sys  Mon Jul 13 20:06:27 2009 (4A5BCC03)
fffff880`0a587000 fffff880`0a58f000   PROCEXP113 PROCEXP113.SYS Mon Nov 03 16:19:45 2008 (490F6AF1)
fffff880`00d25000 fffff880`00d39000   PSHED    PSHED.dll    Mon Jul 13 21:32:23 2009 (4A5BE027)
fffff880`02c14000 fffff880`02c25000   pssdk42  pssdk42.sys  Tue Jun 23 08:11:57 2009 (4A40C68D)
fffff880`02ccd000 fffff880`02cf1000   rasl2tp  rasl2tp.sys  Mon Jul 13 20:10:11 2009 (4A5BCCE3)
fffff880`04fe2000 fffff880`04ffd000   raspppoe raspppoe.sys Mon Jul 13 20:10:17 2009 (4A5BCCE9)
fffff880`0182b000 fffff880`0184c000   raspptp  raspptp.sys  Mon Jul 13 20:10:18 2009 (4A5BCCEA)
fffff880`04800000 fffff880`0481a000   rassstp  rassstp.sys  Mon Jul 13 20:10:25 2009 (4A5BCCF1)
fffff880`03c48000 fffff880`03c99000   rdbss    rdbss.sys    Mon Jul 13 19:24:09 2009 (4A5BC219)
fffff880`043f2000 fffff880`043fd000   rdpbus   rdpbus.sys   Mon Jul 13 20:17:46 2009 (4A5BCEAA)
fffff880`019ac000 fffff880`019b5000   RDPCDD   RDPCDD.sys   Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`019b5000 fffff880`019be000   rdpencdd rdpencdd.sys Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`019be000 fffff880`019c7000   rdprefmp rdprefmp.sys Mon Jul 13 20:16:35 2009 (4A5BCE63)
fffff880`01000000 fffff880`0103a000   rdyboost rdyboost.sys Mon Jul 13 19:34:34 2009 (4A5BC48A)
fffff880`02b63000 fffff880`02b7b000   rspndr   rspndr.sys   Mon Jul 13 20:08:50 2009 (4A5BCC92)
fffff880`04200000 fffff880`0424f000   Rt64win7 Rt64win7.sys Sat Dec 19 04:11:30 2009 (4B2C98C2)
fffff880`0728d000 fffff880`074b5f80   RTKVHD64 RTKVHD64.sys Mon Feb 22 04:26:08 2010 (4B824DB0)
fffff880`052fd000 fffff880`0532c000   SCSIPORT SCSIPORT.SYS Mon Jul 13 20:01:04 2009 (4A5BCAC0)
fffff880`03891000 fffff880`0389c000   secdrv   secdrv.SYS   Wed Sep 13 09:18:38 2006 (4508052E)
fffff880`015dd000 fffff880`015e5000   spldr    spldr.sys    Mon May 11 12:56:27 2009 (4A0858BB)
fffff880`0a4d5000 fffff880`0a56b000   srv      srv.sys      Mon Jun 21 23:21:11 2010 (4C202C27)
fffff880`02b8d000 fffff880`02bf5000   srv2     srv2.sys     Mon Jun 21 23:20:47 2010 (4C202C0F)
fffff880`039d2000 fffff880`039ff000   srvnet   srvnet.sys   Mon Jun 21 23:20:32 2010 (4C202C00)
fffff880`0538e000 fffff880`0538f480   swenum   swenum.sys   Mon Jul 13 20:00:18 2009 (4A5BCA92)
fffff880`01603000 fffff880`01800000   tcpip    tcpip.sys    Sun Jun 13 23:39:04 2010 (4C15A458)
fffff880`02b7b000 fffff880`02b8d000   tcpipreg tcpipreg.sys Mon Jul 13 20:09:49 2009 (4A5BCCCD)
fffff880`0181e000 fffff880`0182b000   TDI      TDI.SYS      Mon Jul 13 19:21:18 2009 (4A5BC16E)
fffff880`01800000 fffff880`0181e000   tdx      tdx.sys      Mon Jul 13 19:21:15 2009 (4A5BC16B)
fffff880`02cb9000 fffff880`02ccd000   termdd   termdd.sys   Mon Jul 13 20:16:36 2009 (4A5BCE64)
fffff880`074b6000 fffff880`074c7000   tosporte tosporte.sys Tue Jun 16 06:48:47 2009 (4A37788F)
fffff880`07544000 fffff880`07576480   tosrfbd  tosrfbd.sys  Tue Jul 07 08:13:38 2009 (4A533BF2)
fffff880`02c34000 fffff880`02c46a00   tosrfcom tosrfcom.sys Tue Jul 28 06:18:20 2009 (4A6ED06C)
fffff880`075a0000 fffff880`075b5b00   Tosrfhid Tosrfhid.sys Tue May 19 21:23:51 2009 (4A135BA7)
fffff880`07537000 fffff880`07543f00   tosrfusb tosrfusb.sys Tue Jul 28 04:45:07 2009 (4A6EBA93)
fffff960`004e0000 fffff960`004ea000   TSDDD    TSDDD.dll    unavailable (00000000)
fffff880`03d7b000 fffff880`03da1000   tunnel   tunnel.sys   Mon Jul 13 20:09:37 2009 (4A5BCCC1)
fffff880`053a7000 fffff880`053b9000   umbus    umbus.sys    Mon Jul 13 20:06:56 2009 (4A5BCC20)
fffff880`0bf2d000 fffff880`0bf47c00   usbaudio usbaudio.sys Mon Jul 13 20:06:31 2009 (4A5BCC07)
fffff880`0750e000 fffff880`0752b000   usbccgp  usbccgp.sys  Mon Jul 13 20:06:45 2009 (4A5BCC15)
fffff880`053e5000 fffff880`053e6f00   USBD     USBD.SYS     Mon Jul 13 20:06:23 2009 (4A5BCBFF)
fffff880`043bf000 fffff880`043d0000   usbehci  usbehci.sys  Mon Jul 13 20:06:30 2009 (4A5BCC06)
fffff880`0523c000 fffff880`05296000   usbhub   usbhub.sys   Mon Jul 13 20:07:09 2009 (4A5BCC2D)
fffff880`04f4e000 fffff880`04fa4000   USBPORT  USBPORT.SYS  Mon Jul 13 20:06:31 2009 (4A5BCC07)
fffff880`053d6000 fffff880`053e5000   usbrpm   usbrpm.sys   Mon Jul 13 20:35:14 2009 (4A5BD2C2)
fffff880`0b800000 fffff880`0b81b000   USBSTOR  USBSTOR.SYS  Mon Jul 13 20:06:34 2009 (4A5BCC0A)
fffff880`043b2000 fffff880`043bf000   usbuhci  usbuhci.sys  Mon Jul 13 20:06:27 2009 (4A5BCC03)
fffff880`0122a000 fffff880`01239000   VClone   VClone.sys   Mon Mar 02 06:41:47 2009 (49ABC5FB)
fffff880`00fc9000 fffff880`00fd6000   vdrvroot vdrvroot.sys Mon Jul 13 20:01:31 2009 (4A5BCADB)
fffff880`01969000 fffff880`01977000   vga      vga.sys      Mon Jul 13 19:38:47 2009 (4A5BC587)
fffff880`01977000 fffff880`0199c000   VIDEOPRT VIDEOPRT.SYS Mon Jul 13 19:38:51 2009 (4A5BC58B)
fffff880`015cd000 fffff880`015dd000   vmstorfl vmstorfl.sys Mon Jul 13 19:42:54 2009 (4A5BC67E)
fffff880`00e00000 fffff880`00e15000   volmgr   volmgr.sys   Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`00e15000 fffff880`00e71000   volmgrx  volmgrx.sys  Mon Jul 13 19:20:33 2009 (4A5BC141)
fffff880`0117c000 fffff880`011c8000   volsnap  volsnap.sys  Mon Jul 13 19:20:08 2009 (4A5BC128)
fffff880`05200000 fffff880`0523c000   vpchbus  vpchbus.sys  Tue Sep 22 21:32:32 2009 (4AB97AB0)
fffff880`02c00000 fffff880`02c14000   vpcnfltr vpcnfltr.sys Tue Sep 22 21:32:30 2009 (4AB97AAE)
fffff880`053b9000 fffff880`053d6000   vpcusb   vpcusb.sys   Tue Sep 22 21:32:39 2009 (4AB97AB7)
fffff880`02c62000 fffff880`02cb8180   vpcvmm   vpcvmm.sys   Tue Sep 22 21:32:38 2009 (4AB97AB6)
fffff880`02c47000 fffff880`02c62000   wanarp   wanarp.sys   Mon Jul 13 20:10:21 2009 (4A5BCCED)
fffff880`0199c000 fffff880`019ac000   watchdog watchdog.sys Mon Jul 13 19:37:35 2009 (4A5BC53F)
fffff880`00e79000 fffff880`00f1d000   Wdf01000 Wdf01000.sys Mon Jul 13 19:22:07 2009 (4A5BC19F)
fffff880`00f1d000 fffff880`00f2c000   WDFLDR   WDFLDR.SYS   Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`02dcb000 fffff880`02dd4000   wfplwf   wfplwf.sys   Mon Jul 13 20:09:26 2009 (4A5BCCB6)
fffff960`000a0000 fffff960`003af000   win32k   win32k.sys   Sat Jun 19 00:31:59 2010 (4C1C483F)
fffff880`05028000 fffff880`05031000   wmiacpi  wmiacpi.sys  Mon Jul 13 19:31:02 2009 (4A5BC3B6)
fffff880`00f83000 fffff880`00f8c000   WMILIB   WMILIB.SYS   Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`02afc000 fffff880`02b1d000   WudfPf   WudfPf.sys   Mon Jul 13 20:05:37 2009 (4A5BCBD1)
fffff880`02b1d000 fffff880`02b4e000   WUDFRd   WUDFRd.sys   Mon Jul 13 20:06:06 2009 (4A5BCBEE)
fffff880`0bf9a000 fffff880`0bfaad80   xusb21   xusb21.sys   Wed Apr 08 10:28:44 2009 (49DCB49C)
Unloaded modules:
fffff880`0a58f000 fffff880`0a59b000   tosrfbnp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0a59b000 fffff880`0a5a5000   tosrfnds.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0bf48000 fffff880`0bf9a000   lvrs64.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`018d6000 fffff880`018e4000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`018e4000 fffff880`018f0000   dump_ataport
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`018f0000 fffff880`018f9000   dump_atapi.s
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`018f9000 fffff880`0190c000   dump_dumpfve
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0535d000 fffff880`0538e000   WUDFRd.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0532c000 fffff880`0535d000   WUDFRd.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000

    Code:
    Loading Dump File [C:\Users\richc46\AppData\Local\Temp\Temp1_dump2[1].zip\081810-20014-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`03603000 PsLoadedModuleList = 0xfffff800`03840e50
Debug session time: Wed Aug 18 00:55:52.017 2010 (GMT-4)
System Uptime: 0 days 1:01:43.985
Loading Kernel Symbols
...............................................................
................................................................
...............................................
Loading User Symbols
Loading unloaded module list
..........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 3B, {c0000005, fffff960002ec5d6, fffff88010068980, 0}
Probably caused by : win32k.sys ( win32k!MulDeleteDeviceOrRedirectionBitmap+4a )
Followup: MachineOwner
---------
0: kd> !analyze -v
    Solution
    The drivers that you mentioned are unlikely to be the true cause of the BSOD.
    Download memtest86 and test RAM https://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html
    Scan with your Anti Virus
    SFC /scannow
    https://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
    Update outdated listed drivers
    How to Find Drivers
    search Google for the name of the driver
    - compare the Google results with what's installed on your system to figure out which device/program it belongs to
    - visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
    - if there are difficulties in locating them, post back with questions and someone - search Google for the name of the driver
    - compare the Google results with what's installed on your system to figure out which device/program it belongs to
    - visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
    - if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
    - - The most common drivers are listed on this page: Driver Reference
    - - Driver manufacturer links are on this page: Drivers and Downloads

    After performing all of the above, post back with any new BSOD reports, or indicate that the attempted repairs were successful.

    Please remember that several attempts may be required before we can solve your BSOD problem. These reports are not definitive but merely point the way to a solution.

    ElbyCDIO ElbyCDIO.sys Tue Feb 17 12:11:23 2009
    VClone VClone.sys Mon Mar 02 06:41:47 2009
    xusb21 xusb21.sys Wed Apr 08 10:28:44 2009
    P17 P17.sys Tue Apr 21 02:12:47 2009
    amdxata amdxata.sys Tue May 19 13:56:59 2009
    Tosrfhid Tosrfhid.sys Tue May 19 21:23:51 2009
    tosporte tosporte.sys Tue Jun 16 06:48:47 2009
    pssdk42 pssdk42.sys Tue Jun 23 08:11:57 2009

    Give priority to and Update your graphics driver and card since the problem occurs during game play.
    Last edited by richc46; 20 Aug 2010 at 19:22.
      My Computer
    Quote Quote

  4. Arcmanov
    Posts : 3
    Windows 7
    Thread Starter
       New #3

    OK...I have since updated my graphics driver to catalyst 10.7.

    The drivers you identified are as follows:

    ElbyCDIO.sys...belongs to Virtual CloneDrive (updated to latest ver)

    VClone.sys...also belongs to Virtual CloneDrive (updated)

    xusb21.sys...belongs to the Xbox360 controller for Windows (updated)

    P17.sys...belongs to Creative SB Audigy sound card (at latest version)

    amdxata.sys...Storage Filter driver (AMD) belonging to the 'miniport' group. Not sure how to update this one as it is a Windows file.

    Tosrfhid.sys...TOSHIBA Bluetooth HID driver (updated)

    tosporte.sys...TOSHIBA Bluetooth Port Emulation Driver (updated)

    pssdk42.sys...Packet Sniffer SDK, most likely used by Networx (internet bandwidth monitoring app) which is at the latest version.


    I ran a 6 hour RAM test with Memtest86, and got no errors.

    Using the 'sfc /scannow' command actually found some problems, but not all were fixed. Is this normal?


    Since all the updates, I tried starting every game from Steam, one after the other, and so far, no BSODs. Lets see how it goes...

    Thanks a LOT richc46, for all the info so far.
      My Computer
    Quote Quote

  6. richc46
    Posts : 17,796
    Windows 10, Home Clean Install
       New #4

    Your welcome, but lets wait a while. The BSOD reports are not definitive, sometimes it takes several to get rid of the BSOD. But I am crossing my fingers and wishing you good luck.

    The sfc finds all file corruption and fixes what it can
      My Computer
    Quote Quote

  7. richc46
    Posts : 17,796
    Windows 10, Home Clean Install
       New #5

    Thank you so much for the kind words and rep. They make us feel so appreciated. Thanks
      My Computer
    Quote Quote

  8. Arcmanov
    Posts : 3
    Windows 7
    Thread Starter
       New #6

    So far, so good. I have been able to start, and restart every single game I own from the Steam UI without incident.

    How long until we can consider this one solved?
      My Computer
    Quote Quote

  10. richc46
    Posts : 17,796
    Windows 10, Home Clean Install
       New #7

    With BSOD there is no definite answer to that. With normal use, I would say about a week.
      My Computer
    Quote Quote

 

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