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Windows 7: BSOD - seems gpu related - see info


20 Aug 2010   #1

Windows 7 64bit
 
 
BSOD - seems gpu related - see info

Started getting a BSOD when trying to run Roxio Easy VHS to DVD. Once the application starts it's ok, when I select the VHS to DVD portion it times out and crashes.

Details:
Event Properties:

-System
-Provider[ Name] Microsoft-Windows-Kernel-Power[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
EventID41Version2Level1Task63Opcode0Keywords0x8000000000000002-TimeCreated[ SystemTime] 2010-08-20T22:59:11.345215500Z
EventRecordID11169Correlation-Execution[ ProcessID] 4[ ThreadID] 8
ChannelSystemComputerJane-PC-Security[ UserID] S-1-5-18

-EventData
BugcheckCode278BugcheckParameter10xfffffa800604a010BugcheckParameter20xfffff8800442b7f0BugcheckParameter30xffffffffc00000b5BugcheckParameter40xaSleepInProgressfalsePowerButtonTimestamp0

BSOD info:

stop 0x00000116 - igdkmd64.sys

Attachment 92336

Troubleshooting:

Used CPUID HWMonitor to determine id GPU was overheating, doesn't seem to be the problem. No crazy temps, nothing overclocked.

I reset the pagefile.

I ran SFC.exe /SCANNOW
http://dl.dropbox.com/u/2847958/CBS-SYSCHK-data.txt

I did uninstall and reinstall as well before anything with no luck.

I am at my wits end and I'm considering a roll back to previous state with Windows, but I know after re-updating (if that even worked) it would fail again more than likely.

Any insight and additional steps to troubleshoot is very much appreciated.

Thanks in advance.







My System SpecsSystem Spec
.

20 Aug 2010   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Please post the following information
http://www.sevenforums.com/crashes-d...tructions.html
My System SpecsSystem Spec
25 Aug 2010   #3

Windows 7 64bit
 
 

Thanks for your response Richard.

- x64
- Original OEM
- > 1 yo
- > 1 yo, never reinstalled.

Attachment 93244

Look forward to hearing your thoughts.
My System SpecsSystem Spec
.


25 Aug 2010   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Just had time for a real quick look.
It appears this driver is the problem
igdkmd64.sys,

Intel graphics. Install most current from the intel site.
If you still get BSOD. I will do a full analsis, with full information.
If it does work, let me know I wll post any potential problems that may cause another BSOD
My System SpecsSystem Spec
25 Aug 2010   #5

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Your code is 116. If the driver does not fix the problem, here is some pertinent information
http://www.sevenforums.com/crashes-d...tml#post280172

Your DumpReport
You had several they are all the same
Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\richc46\AppData\Local\Temp\Temp5_Windows7_BSOD_jcgriff2[1].zip\Windows7_BSOD_jcgriff2\082010-24304-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`02c5b000 PsLoadedModuleList = 0xfffff800`02e98e50
Debug session time: Fri Aug 20 11:04:51.735 2010 (GMT-4)
System Uptime: 6 days 7:47:57.815
Loading Kernel Symbols
...............................................................
................................................................
..................................
Loading User Symbols
Loading unloaded module list
..................................................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 116, {fffffa8009357010, fffff8800462f7f0, ffffffffc00000b5, a}
Unable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : igdkmd64.sys ( igdkmd64+177f0 )
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8009357010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800462f7f0, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc00000b5, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 000000000000000a, Optional internal context dependent data.
Debugging Details:
------------------

FAULTING_IP: 
igdkmd64+177f0
fffff880`0462f7f0 4889542410      mov     qword ptr [rsp+10h],rdx
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
CUSTOMER_CRASH_COUNT:  1
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
CURRENT_IRQL:  0
STACK_TEXT:  
fffff880`0597e988 fffff880`0407aef8 : 00000000`00000116 fffffa80`09357010 fffff880`0462f7f0 ffffffff`c00000b5 : nt!KeBugCheckEx
fffff880`0597e990 fffff880`0407acd3 : fffff880`0462f7f0 fffffa80`09357010 fffffa80`078c2980 fffffa80`05237410 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`0597e9d0 fffff880`04121f07 : fffffa80`09357010 00000000`c00000b5 fffffa80`078c2980 fffffa80`05237410 : dxgkrnl!TdrIsRecoveryRequired+0x273
fffff880`0597ea00 fffff880`0414bb75 : 00000000`ffffffff 00000000`021682c2 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`0597eae0 fffff880`0414a2bb : 00000000`00000102 00000000`00000000 00000000`021682c2 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`0597eb10 fffff880`0411d2c6 : ffffffff`ff676980 fffffa80`05237410 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`0597ebb0 fffff880`04149e7a : 00000000`00000000 fffffa80`078c2980 00000000`00000080 fffffa80`05237410 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`0597ecc0 fffff800`02f6fc06 : 00000000`0394e400 fffffa80`071c6b60 fffffa80`051899e0 fffffa80`071c6b60 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`0597ed00 fffff800`02ca9c26 : fffff800`02e45e80 fffffa80`071c6b60 fffff800`02e53c40 fffff880`01216a90 : nt!PspSystemThreadStartup+0x5a
fffff880`0597ed40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16

STACK_COMMAND:  .bugcheck ; kb
FOLLOWUP_IP: 
igdkmd64+177f0
fffff880`0462f7f0 4889542410      mov     qword ptr [rsp+10h],rdx
SYMBOL_NAME:  igdkmd64+177f0
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: igdkmd64
IMAGE_NAME:  igdkmd64.sys
DEBUG_FLR_IMAGE_TIMESTAMP:  4aba7591
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_igdkmd64.sys
BUCKET_ID:  X64_0x116_IMAGE_igdkmd64.sys
Followup: MachineOwner
---------
0: kd> lmtsmn
start             end                 module name
fffff880`00e00000 fffff880`00e57000   ACPI     ACPI.sys     Mon Jul 13 19:19:34 2009 (4A5BC106)
fffff880`03d5d000 fffff880`03de7000   afd      afd.sys      Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`04c1f000 fffff880`04c35000   AgileVpn AgileVpn.sys Mon Jul 13 20:10:24 2009 (4A5BCCF0)
fffff880`00dd2000 fffff880`00ddd000   amdxata  amdxata.sys  Tue May 19 13:56:59 2009 (4A12F2EB)
fffff880`073ec000 fffff880`073f7000   asyncmac asyncmac.sys Mon Jul 13 20:10:13 2009 (4A5BCCE5)
fffff880`00c86000 fffff880`00c8f000   atapi    atapi.sys    Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`00da8000 fffff880`00dd2000   ataport  ataport.SYS  Mon Jul 13 19:19:52 2009 (4A5BC118)
fffff880`06f6f000 fffff880`06f72e80   BdaSup   BdaSup.SYS   Mon Jul 13 20:06:40 2009 (4A5BCC10)
fffff880`017c4000 fffff880`017cb000   Beep     Beep.SYS     Mon Jul 13 20:00:13 2009 (4A5BCA8D)
fffff880`03f60000 fffff880`03f71000   blbdrive blbdrive.sys Mon Jul 13 19:35:59 2009 (4A5BC4DF)
fffff880`02521000 fffff880`0253f000   bowser   bowser.sys   Mon Jul 13 19:23:50 2009 (4A5BC206)
fffff880`042ef000 fffff880`043ba000   CAX_CNXT CAX_CNXT.sys Fri Feb 13 16:19:32 2009 (4995E3E4)
fffff880`04c8a000 fffff880`04dfe000   CAX_DPV  CAX_DPV.sys  Fri Feb 13 16:24:50 2009 (4995E522)
fffff880`0423c000 fffff880`042ac000   CAXHWBS2 CAXHWBS2.sys Fri Feb 13 16:21:18 2009 (4995E44E)
fffff960`00610000 fffff960`00637000   cdd      cdd.dll      unavailable (00000000)
fffff880`051b6000 fffff880`051d3000   cdfs     cdfs.sys     Mon Jul 13 19:19:46 2009 (4A5BC112)
fffff880`01734000 fffff880`0175e000   cdrom    cdrom.sys    Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`00e86000 fffff880`00f46000   CI       CI.dll       Mon Jul 13 21:32:13 2009 (4A5BE01D)
fffff880`016ce000 fffff880`016fe000   CLASSPNP CLASSPNP.SYS Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00ced000 fffff880`00d4b000   CLFS     CLFS.SYS     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`01168000 fffff880`011db000   cng      cng.sys      Mon Jul 13 19:49:40 2009 (4A5BC814)
fffff880`04c0f000 fffff880`04c1f000   CompositeBus CompositeBus.sys Mon Jul 13 20:00:33 2009 (4A5BCAA1)
fffff880`06f73000 fffff880`06f81000   crashdmp crashdmp.sys Mon Jul 13 20:01:01 2009 (4A5BCABD)
fffff880`03f42000 fffff880`03f60000   dfsc     dfsc.sys     Mon Jul 13 19:23:44 2009 (4A5BC200)
fffff880`03f33000 fffff880`03f42000   discache discache.sys Mon Jul 13 19:37:18 2009 (4A5BC52E)
fffff880`013dd000 fffff880`013f3000   disk     disk.sys     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`0502d000 fffff880`05055000   Dot4     Dot4.sys     Mon Jul 13 20:00:16 2009 (4A5BCA90)
fffff880`05070000 fffff880`0507a000   Dot4Prt  Dot4Prt.sys  Mon Jul 13 20:00:13 2009 (4A5BCA8D)
fffff880`0501d000 fffff880`0502d000   dot4usb  dot4usb.sys  Mon Jul 13 20:00:20 2009 (4A5BCA94)
fffff880`065d2000 fffff880`065f4000   drmk     drmk.sys     Mon Jul 13 21:01:25 2009 (4A5BD8E5)
fffff880`06f8d000 fffff880`06f96000   dump_atapi dump_atapi.sys Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`06f81000 fffff880`06f8d000   dump_dumpata dump_dumpata.sys Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`06f96000 fffff880`06fa9000   dump_dumpfve dump_dumpfve.sys Mon Jul 13 19:21:51 2009 (4A5BC18F)
fffff880`06400000 fffff880`0640c000   Dxapi    Dxapi.sys    Mon Jul 13 19:38:28 2009 (4A5BC574)
fffff880`0401e000 fffff880`04112000   dxgkrnl  dxgkrnl.sys  Thu Oct 01 21:00:14 2009 (4AC5509E)
fffff880`04112000 fffff880`04158000   dxgmms1  dxgmms1.sys  Mon Jul 13 19:38:32 2009 (4A5BC578)
fffff880`06ecb000 fffff880`06f6e080   emBDA64  emBDA64.sys  Wed Apr 22 03:26:57 2009 (49EEC6C1)
fffff880`06cbe000 fffff880`06d74f00   emOEM64  emOEM64.sys  Wed Apr 22 03:27:28 2009 (49EEC6E0)
fffff880`07200000 fffff880`07236000   fastfat  fastfat.SYS  Mon Jul 13 19:23:28 2009 (4A5BC1F0)
fffff880`010ea000 fffff880`010fe000   fileinfo fileinfo.sys Mon Jul 13 19:34:25 2009 (4A5BC481)
fffff880`0109e000 fffff880`010ea000   fltmgr   fltmgr.sys   Mon Jul 13 19:19:59 2009 (4A5BC11F)
fffff880`013d3000 fffff880`013dd000   Fs_Rec   Fs_Rec.sys   unavailable (00000000)
fffff880`0103a000 fffff880`01074000   fvevol   fvevol.sys   Fri Sep 25 22:34:26 2009 (4ABD7DB2)
fffff880`01647000 fffff880`01691000   fwpkclnt fwpkclnt.sys Mon Jul 13 19:21:08 2009 (4A5BC164)
fffff800`02c12000 fffff800`02c5b000   hal      hal.dll      Mon Jul 13 21:27:36 2009 (4A5BDF08)
fffff880`041cc000 fffff880`041f0000   HDAudBus HDAudBus.sys Mon Jul 13 20:06:13 2009 (4A5BCBF5)
fffff880`03787000 fffff880`037a0000   HIDCLASS HIDCLASS.SYS Mon Jul 13 20:06:21 2009 (4A5BCBFD)
fffff880`037a0000 fffff880`037a8080   HIDPARSE HIDPARSE.SYS Mon Jul 13 20:06:17 2009 (4A5BCBF9)
fffff880`03779000 fffff880`03787000   hidusb   hidusb.sys   Mon Jul 13 20:06:22 2009 (4A5BCBFE)
fffff880`02459000 fffff880`02521000   HTTP     HTTP.sys     Mon Jul 13 19:22:16 2009 (4A5BC1A8)
fffff880`0149f000 fffff880`014a8000   hwpolicy hwpolicy.sys Mon Jul 13 19:19:22 2009 (4A5BC0FA)
fffff880`04618000 fffff880`04bfcfe0   igdkmd64 igdkmd64.sys Wed Sep 23 15:22:57 2009 (4ABA7591)
fffff880`03f97000 fffff880`03fad000   intelppm intelppm.sys Mon Jul 13 19:19:25 2009 (4A5BC0FD)
fffff880`043e9000 fffff880`043f8000   kbdclass kbdclass.sys Mon Jul 13 19:19:50 2009 (4A5BC116)
fffff880`037c0000 fffff880`037ce000   kbdhid   kbdhid.sys   Mon Jul 13 20:00:20 2009 (4A5BCA94)
fffff800`00bc0000 fffff800`00bca000   kdcom    kdcom.dll    Mon Jul 13 21:31:07 2009 (4A5BDFDB)
fffff880`03834000 fffff880`03d5d000   kl1      kl1.sys      Tue Sep 01 07:29:21 2009 (4A9D0591)
fffff880`01491000 fffff880`0149f000   klbg     klbg.sys     Wed Oct 14 13:18:13 2009 (4AD607D5)
fffff880`0175e000 fffff880`017bb000   klif     klif.sys     Wed Nov 11 08:32:16 2009 (4AFABCE0)
fffff880`03e83000 fffff880`03e8d000   klim6    klim6.sys    Tue Nov 03 08:33:29 2009 (4AF03129)
fffff880`037b6000 fffff880`037c0000   klmouflt klmouflt.sys Fri Oct 02 11:38:29 2009 (4AC61E75)
fffff880`042ac000 fffff880`042ef000   ks       ks.sys       Mon Jul 13 20:00:31 2009 (4A5BCA9F)
fffff880`013a8000 fffff880`013c2000   ksecdd   ksecdd.sys   Mon Jul 13 19:20:54 2009 (4A5BC156)
fffff880`01400000 fffff880`0142b000   ksecpkg  ksecpkg.sys  Fri Dec 11 01:03:32 2009 (4B21E0B4)
fffff880`065f4000 fffff880`065f9200   ksthunk  ksthunk.sys  Mon Jul 13 20:00:19 2009 (4A5BCA93)
fffff880`0507a000 fffff880`0508f000   lltdio   lltdio.sys   Mon Jul 13 20:08:50 2009 (4A5BCC92)
fffff880`05172000 fffff880`05195000   luafv    luafv.sys    Mon Jul 13 19:26:13 2009 (4A5BC295)
fffff880`06c6c000 fffff880`06cbd200   lvrs64   lvrs64.sys   Wed Jul 07 10:40:32 2010 (4C3491E0)
fffff880`06628000 fffff880`06c50e00   lvuvc64  lvuvc64.sys  Wed Jul 07 10:41:13 2010 (4C349209)
fffff880`00c95000 fffff880`00cd9000   mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Mon Jul 13 21:29:10 2009 (4A5BDF66)
fffff880`025f5000 fffff880`025f9280   mdmxsdk  mdmxsdk.sys  Mon Jun 19 17:27:26 2006 (449716BE)
fffff880`04c00000 fffff880`04c0f000   modem    modem.sys    Mon Jul 13 20:10:48 2009 (4A5BCD08)
fffff880`0640c000 fffff880`0641a000   monitor  monitor.sys  Mon Jul 13 19:38:52 2009 (4A5BC58C)
fffff880`041f0000 fffff880`041ff000   mouclass mouclass.sys Mon Jul 13 19:19:50 2009 (4A5BC116)
fffff880`037a9000 fffff880`037b6000   mouhid   mouhid.sys   Mon Jul 13 20:00:20 2009 (4A5BCA94)
fffff880`00c6c000 fffff880`00c86000   mountmgr mountmgr.sys Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`0253f000 fffff880`02557000   mpsdrv   mpsdrv.sys   Mon Jul 13 20:08:25 2009 (4A5BCC79)
fffff880`02557000 fffff880`02584000   mrxsmb   mrxsmb.sys   Sat Feb 27 02:52:19 2010 (4B88CF33)
fffff880`02584000 fffff880`025d2000   mrxsmb10 mrxsmb10.sys Sat Feb 27 02:52:28 2010 (4B88CF3C)
fffff880`025d2000 fffff880`025f5000   mrxsmb20 mrxsmb20.sys Sat Feb 27 02:52:26 2010 (4B88CF3A)
fffff880`0162b000 fffff880`01636000   Msfs     Msfs.SYS     Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`00e60000 fffff880`00e6a000   msisadrv msisadrv.sys Mon Jul 13 19:19:26 2009 (4A5BC0FE)
fffff880`072b7000 fffff880`072b8a80   MSPQM    MSPQM.sys    Mon Jul 13 20:00:17 2009 (4A5BCA91)
fffff880`0110a000 fffff880`01168000   msrpc    msrpc.sys    unavailable (00000000)
fffff880`03f28000 fffff880`03f33000   mssmbios mssmbios.sys Mon Jul 13 19:31:10 2009 (4A5BC3BE)
fffff880`0147f000 fffff880`01491000   mup      mup.sys      Mon Jul 13 19:23:45 2009 (4A5BC201)
fffff880`014ac000 fffff880`0159e000   ndis     ndis.sys     Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`04c59000 fffff880`04c65000   ndistapi ndistapi.sys Mon Jul 13 20:10:00 2009 (4A5BCCD8)
fffff880`043ba000 fffff880`043e9000   ndiswan  ndiswan.sys  Mon Jul 13 20:10:11 2009 (4A5BCCE3)
fffff880`05120000 fffff880`05135000   NDProxy  NDProxy.SYS  Mon Jul 13 20:10:05 2009 (4A5BCCDD)
fffff880`03e8d000 fffff880`03e9c000   netbios  netbios.sys  Mon Jul 13 20:09:26 2009 (4A5BCCB6)
fffff880`03e0f000 fffff880`03e54000   netbt    netbt.sys    Mon Jul 13 19:21:28 2009 (4A5BC178)
fffff880`0159e000 fffff880`015fe000   NETIO    NETIO.SYS    Mon Jul 13 19:21:46 2009 (4A5BC18A)
fffff880`01636000 fffff880`01647000   Npfs     Npfs.SYS     Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff880`03f1c000 fffff880`03f28000   nsiproxy nsiproxy.sys Mon Jul 13 19:21:02 2009 (4A5BC15E)
fffff800`02c5b000 fffff800`03237000   nt       ntkrnlmp.exe Sat Jun 19 00:16:41 2010 (4C1C44A9)
fffff880`01205000 fffff880`013a8000   Ntfs     Ntfs.sys     Mon Jul 13 19:20:47 2009 (4A5BC14F)
fffff880`017bb000 fffff880`017c4000   Null     Null.SYS     unavailable (00000000)
fffff880`03e5d000 fffff880`03e83000   pacer    pacer.sys    Mon Jul 13 20:09:41 2009 (4A5BCCC5)
fffff880`00d7e000 fffff880`00d93000   partmgr  partmgr.sys  Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00d4b000 fffff880`00d7e000   pci      pci.sys      Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`00e77000 fffff880`00e7e000   pciide   pciide.sys   Mon Jul 13 19:19:49 2009 (4A5BC115)
fffff880`00c5c000 fffff880`00c6c000   PCIIDEX  PCIIDEX.SYS  Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff880`013c2000 fffff880`013d3000   pcw      pcw.sys      Mon Jul 13 19:19:27 2009 (4A5BC0FF)
fffff880`03689000 fffff880`0372f000   peauth   peauth.sys   Mon Jul 13 21:01:19 2009 (4A5BD8DF)
fffff880`05135000 fffff880`05172000   portcls  portcls.sys  Mon Jul 13 20:06:27 2009 (4A5BCC03)
fffff880`00cd9000 fffff880`00ced000   PSHED    PSHED.dll    Mon Jul 13 21:32:23 2009 (4A5BE027)
fffff880`010fe000 fffff880`01109e00   PxHlpa64 PxHlpa64.sys Tue Jun 23 19:16:35 2009 (4A416253)
fffff880`04c35000 fffff880`04c59000   rasl2tp  rasl2tp.sys  Mon Jul 13 20:10:11 2009 (4A5BCCE3)
fffff880`04c65000 fffff880`04c80000   raspppoe raspppoe.sys Mon Jul 13 20:10:17 2009 (4A5BCCE9)
fffff880`04200000 fffff880`04221000   raspptp  raspptp.sys  Mon Jul 13 20:10:18 2009 (4A5BCCEA)
fffff880`04221000 fffff880`0423b000   rassstp  rassstp.sys  Mon Jul 13 20:10:25 2009 (4A5BCCF1)
fffff880`03ecb000 fffff880`03f1c000   rdbss    rdbss.sys    Mon Jul 13 19:24:09 2009 (4A5BC219)
fffff880`01610000 fffff880`01619000   RDPCDD   RDPCDD.sys   Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`01619000 fffff880`01622000   rdpencdd rdpencdd.sys Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`01622000 fffff880`0162b000   rdprefmp rdprefmp.sys Mon Jul 13 20:16:35 2009 (4A5BCE63)
fffff880`01000000 fffff880`0103a000   rdyboost rdyboost.sys Mon Jul 13 19:34:34 2009 (4A5BC48A)
fffff880`0508f000 fffff880`050a7000   rspndr   rspndr.sys   Mon Jul 13 20:08:50 2009 (4A5BCC92)
fffff880`03fad000 fffff880`03fe6000   Rt64win7 Rt64win7.sys Fri May 22 10:52:30 2009 (4A16BC2E)
fffff880`06424000 fffff880`065d1c00   RTKVHD64 RTKVHD64.sys Tue Jun 02 06:15:09 2009 (4A24FBAD)
fffff880`0372f000 fffff880`0373a000   secdrv   secdrv.SYS   Wed Sep 13 09:18:38 2006 (4508052E)
fffff880`01477000 fffff880`0147f000   spldr    spldr.sys    Mon May 11 12:56:27 2009 (4A0858BB)
fffff880`072ef000 fffff880`07385000   srv      srv.sys      Mon Jun 21 23:21:11 2010 (4C202C27)
fffff880`06e00000 fffff880`06e68000   srv2     srv2.sys     Mon Jun 21 23:20:47 2010 (4C202C0F)
fffff880`0373a000 fffff880`03767000   srvnet   srvnet.sys   Mon Jun 21 23:20:32 2010 (4C202C00)
fffff880`04c80000 fffff880`04c81480   swenum   swenum.sys   Mon Jul 13 20:00:18 2009 (4A5BCA92)
fffff880`02a03000 fffff880`02c00000   tcpip    tcpip.sys    Sun Jun 13 23:39:04 2010 (4C15A458)
fffff880`03767000 fffff880`03779000   tcpipreg tcpipreg.sys Mon Jul 13 20:09:49 2009 (4A5BCCCD)
fffff880`016af000 fffff880`016bc000   TDI      TDI.SYS      Mon Jul 13 19:21:18 2009 (4A5BC16E)
fffff880`01691000 fffff880`016af000   tdx      tdx.sys      Mon Jul 13 19:21:15 2009 (4A5BC16B)
fffff880`03eb7000 fffff880`03ecb000   termdd   termdd.sys   Mon Jul 13 20:16:36 2009 (4A5BCE64)
fffff960`005f0000 fffff960`005fa000   TSDDD    TSDDD.dll    unavailable (00000000)
fffff880`03f71000 fffff880`03f97000   tunnel   tunnel.sys   Mon Jul 13 20:09:37 2009 (4A5BCCC1)
fffff880`07385000 fffff880`073d9000   udfs     udfs.sys     Mon Jul 13 19:23:37 2009 (4A5BC1F9)
fffff880`04000000 fffff880`04012000   umbus    umbus.sys    Mon Jul 13 20:06:56 2009 (4A5BCC20)
fffff880`06c51000 fffff880`06c6bc00   usbaudio usbaudio.sys Mon Jul 13 20:06:31 2009 (4A5BCC07)
fffff880`051d3000 fffff880`051f0000   usbccgp  usbccgp.sys  Mon Jul 13 20:06:45 2009 (4A5BCC15)
fffff880`0641a000 fffff880`0641bf00   USBD     USBD.SYS     Mon Jul 13 20:06:23 2009 (4A5BCBFF)
fffff880`041bb000 fffff880`041cc000   usbehci  usbehci.sys  Mon Jul 13 20:06:30 2009 (4A5BCC06)
fffff880`050c6000 fffff880`05120000   usbhub   usbhub.sys   Mon Jul 13 20:07:09 2009 (4A5BCC2D)
fffff880`04165000 fffff880`041bb000   USBPORT  USBPORT.SYS  Mon Jul 13 20:06:31 2009 (4A5BCC07)
fffff880`05011000 fffff880`0501d000   usbprint usbprint.sys Mon Jul 13 20:38:18 2009 (4A5BD37A)
fffff880`05000000 fffff880`05011000   usbscan  usbscan.sys  Mon Jul 13 20:35:32 2009 (4A5BD2D4)
fffff880`05055000 fffff880`05070000   USBSTOR  USBSTOR.SYS  Mon Jul 13 20:06:34 2009 (4A5BCC0A)
fffff880`04158000 fffff880`04165000   usbuhci  usbuhci.sys  Mon Jul 13 20:06:27 2009 (4A5BCC03)
fffff880`00e6a000 fffff880`00e77000   vdrvroot vdrvroot.sys Mon Jul 13 20:01:31 2009 (4A5BCADB)
fffff880`017cb000 fffff880`017d9000   vga      vga.sys      Mon Jul 13 19:38:47 2009 (4A5BC587)
fffff880`017d9000 fffff880`017fe000   VIDEOPRT VIDEOPRT.SYS Mon Jul 13 19:38:51 2009 (4A5BC58B)
fffff880`00d93000 fffff880`00da8000   volmgr   volmgr.sys   Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`00c00000 fffff880`00c5c000   volmgrx  volmgrx.sys  Mon Jul 13 19:20:33 2009 (4A5BC141)
fffff880`0142b000 fffff880`01477000   volsnap  volsnap.sys  Mon Jul 13 19:20:08 2009 (4A5BC128)
fffff880`03e9c000 fffff880`03eb7000   wanarp   wanarp.sys   Mon Jul 13 20:10:21 2009 (4A5BCCED)
fffff880`01600000 fffff880`01610000   watchdog watchdog.sys Mon Jul 13 19:37:35 2009 (4A5BC53F)
fffff880`0641c000 fffff880`0641f880   wdcsam64 wdcsam64.sys Wed Apr 16 04:39:08 2008 (4805BB2C)
fffff880`00f46000 fffff880`00fea000   Wdf01000 Wdf01000.sys Mon Jul 13 19:22:07 2009 (4A5BC19F)
fffff880`00fea000 fffff880`00ff9000   WDFLDR   WDFLDR.SYS   Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`03e54000 fffff880`03e5d000   wfplwf   wfplwf.sys   Mon Jul 13 20:09:26 2009 (4A5BCCB6)
fffff960`00050000 fffff960`0035f000   win32k   win32k.sys   unavailable (00000000)
fffff880`00e57000 fffff880`00e60000   WMILIB   WMILIB.SYS   Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`05195000 fffff880`051b6000   WudfPf   WudfPf.sys   Mon Jul 13 20:05:37 2009 (4A5BCBD1)
fffff880`07236000 fffff880`07267000   WUDFRd   WUDFRd.sys   Mon Jul 13 20:06:06 2009 (4A5BCBEE)
fffff880`06fa9000 fffff880`06fb1000   XAudio64 XAudio64.sys Wed Apr 29 14:21:07 2009 (49F89A93)
Unloaded modules:
fffff880`072b9000 fffff880`072bc000   MSKSSRV.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0728f000 fffff880`0729b000   hiber_atapor
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0729b000 fffff880`072a4000   hiber_atapi.
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`072a4000 fffff880`072b7000   hiber_dumpfv
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`07267000 fffff880`07273000   hiber_atapor
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`07273000 fffff880`0727c000   hiber_atapi.
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0727c000 fffff880`0728f000   hiber_dumpfv
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`073d9000 fffff880`073ea000   WinUsb.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`072b7000 fffff880`072c3000   hiber_atapor
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`072c3000 fffff880`072cc000   hiber_atapi.
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`072cc000 fffff880`072df000   hiber_dumpfv
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0728f000 fffff880`0729b000   hiber_atapor
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0729b000 fffff880`072a4000   hiber_atapi.
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`072a4000 fffff880`072b7000   hiber_dumpfv
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`07267000 fffff880`07273000   hiber_atapor
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`07273000 fffff880`0727c000   hiber_atapi.
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0727c000 fffff880`0728f000   hiber_dumpfv
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`072ca000 fffff880`072d6000   hiber_atapor
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`072d6000 fffff880`072df000   hiber_atapi.
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`073d9000 fffff880`073ec000   hiber_dumpfv
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`072a2000 fffff880`072ae000   hiber_atapor
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`072ae000 fffff880`072b7000   hiber_atapi.
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`072b7000 fffff880`072ca000   hiber_dumpfv
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0727a000 fffff880`07286000   hiber_atapor
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`07286000 fffff880`0728f000   hiber_atapi.
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0728f000 fffff880`072a2000   hiber_dumpfv
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`073d9000 fffff880`073e5000   hiber_atapor
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`073f7000 fffff880`07400000   hiber_atapi.
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`07267000 fffff880`0727a000   hiber_dumpfv
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0727a000 fffff880`072eb000   spsys.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`072df000 fffff880`072eb000   hiber_atapor
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`073d9000 fffff880`073e2000   hiber_atapi.
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`07267000 fffff880`0727a000   hiber_dumpfv
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`072b7000 fffff880`072c3000   hiber_atapor
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`072c3000 fffff880`072cc000   hiber_atapi.
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`072cc000 fffff880`072df000   hiber_dumpfv
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0728f000 fffff880`0729b000   hiber_atapor
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0729b000 fffff880`072a4000   hiber_atapi.
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`072a4000 fffff880`072b7000   hiber_dumpfv
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`07267000 fffff880`07273000   hiber_atapor
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`07273000 fffff880`0727c000   hiber_atapi.
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0727c000 fffff880`0728f000   hiber_dumpfv
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`072d8000 fffff880`072e4000   hiber_atapor
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`072e4000 fffff880`072ed000   hiber_atapi.
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`073d9000 fffff880`073ec000   hiber_dumpfv
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`07267000 fffff880`072d8000   spsys.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`016fe000 fffff880`0170c000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0170c000 fffff880`01718000   dump_ataport
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`01718000 fffff880`01721000   dump_atapi.s
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`01721000 fffff880`01734000   dump_dumpfve
    Timestamp: unavailable (00000000)
    Checksum:  00000000
My System SpecsSystem Spec
27 Aug 2010   #6

Windows 7 64bit
 
 

Thanks Richard! I did determine the driver as a problem, however it was up to date. I did an uninstall and downloaded the same driver (most recent version/same as hers) from intel and installed, it took but still getting BSOD when I try to use the VHS to DVD portion of Roxio.

I also tried to read through pertinent information, but I don't know what I am looking for. What are my options at this point? (this is a friends mothers PC thus delayed response when I get over here to work).

Thanks again.
My System SpecsSystem Spec
27 Aug 2010   #7

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Hello,

Just go through this thread and run the stress test and lets see how that comes. STOP 0x116: VIDEO_TDR_ERROR troubleshooting

Good Luck,
Captain
My System SpecsSystem Spec
Reply

 BSOD - seems gpu related - see info




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