BSOD on a Windows 7 64 Laptop


  1. Posts : 10
    Windows 7 64-bit
       #1

    BSOD on a Windows 7 64 Laptop


    Hi guys, I came here before was able to get help. Thought I was try again with a new problem and different machine. It's a Sony VAIO Laptop 2.4GHz C2D with 4GB of RAM running Windows 7 64-bit Home Premium. I wasn't sure exactly what other specs to post as I have a minidump file. I get the BSOD about once a week. Dunno what it could be. Hoping someone could help, I've done 2 online scans separate from my on system a/v. Found nothing. So I'm here :)
      My Computer


  2. Posts : 17,796
    Windows 10, Home Clean Install
       #2

    STOP 0x0000009F: DRIVER_POWER_STATE_FAILURE Usual causes: Device driver
    0x0000009F: DRIVER_POWER_STATE_FAILURE
    A driver is in an inconsistent or invalid power state. Typically occurs during events that involve power state transitions, such as shutting down, or moving into or out of standby or hibernate mode.NETw5s64

    Code:
     Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
    Code:
    Copyright (c) Microsoft Corporation. All rights reserved.
     
    Loading Dump File [C:\Users\richc46\AppData\Local\Temp\Temp1_082210-23790-01[1].zip\082210-23790-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff800`045004c0?
    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (2 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Machine Name:
    Kernel base = 0xfffff800`03064000 PsLoadedModuleList = 0xfffff800`032a1e50
    Debug session time: Sun Aug 22 02:20:34.419 2010 (GMT-4)
    System Uptime: 1 days 10:43:55.124
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ............................................
    Loading User Symbols
    Loading unloaded module list
    ......
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    Use !analyze -v to get detailed debugging information.
    BugCheck 9F, {3, fffffa8004d0ca20, fffff800045004d8, fffffa80049be250}
    *** WARNING: Unable to verify timestamp for NETw5s64.sys
    *** ERROR: Module load completed but symbols could not be loaded for NETw5s64.sys
    Probably caused by : NETw5s64.sys
    Followup: MachineOwner
    ---------
    Probable Cause
    Driver Netw5s64.sys file description
    Productname: Intel® Wireless WiFi Link Adapter
    Description: Intel® Wireless WiFi Link Driver
    Company: Intel Corporation
    This driver is up to date, but given as the probable cause. Go to the website and replace..


    I will also ask you to update outdated drivers, .
    mdmxsdk.sys Mon Jun 19 17:27:26 2006
    xaudio64.sys Tue Nov 28 19:45:04 2006
    CAX_CNXT.sys Fri Dec 22 15:29:46 2006
    CAXHWAZL.sys Fri Dec 22 15:30:47 2006
    CAX_DPV.sys Fri Dec 22 15:33:24 2006
    SFEP.sys Fri Aug 03 01:35:53 2007
    Apfiltr.sys Wed Dec 12 04:05:51 2007
    rimssn64.sys Tue Sep 02 04:50:00 2008
    sxuptp.sys Fri Sep 12 00:34:19 2008
    iaStor.sys Fri Sep 12 16:46:00 2008
    risdsn64.sys Mon Sep 22 05:54:03 2008
    yk62x64.sys Mon Feb 23 10:02:27 2009
    btwl2cap.sys Fri Apr 03 20:28:45 2009
    iPodDrv.sys Fri Apr 10 00:07:40 2009
    amdxata.sys Tue May 19 13:56:59 2009
    RtHDMIVX.sys Wed Jun 24 06:23:22 2009
    btwavdt.sys Thu Jun 25 01:50:13 2009
    btwrchid.sys Thu Jun 25 01:51:37 2009
    btwaudio.sys Wed Jul 01 09:54:56 2009

    If I have inadvertently included Microsoft Drivers, they can be ignored.

    How to Find Drivers
    search Google for the name of the driver
    - compare the Google results with what's installed on your system to figure out which device/program it belongs to
    - visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
    - if there are difficulties in locating them, post back with questions and someone - search Google for the name of the driver
    - compare the Google results with what's installed on your system to figure out which device/program it belongs to
    - visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
    - if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
    - - The most common drivers are listed on this page: Driver Reference
    - - Driver manufacturer links are on this page: Drivers and Downloads



    Did not do a full review, looks like Intel Driver is the cause. Update drivers and if BSOD returns, repost
    Last edited by richc46; 22 Aug 2010 at 17:51.
      My Computer


  3. Posts : 10
    Windows 7 64-bit
    Thread Starter
       #3

    Thanks very much richc46. :) Updated WiFi driver to Intel's latest. Had a quick question about your suggestion to update the other list of drivers; is it a good idea to update drivers that aren't provided by my laptop manufacturer or does it matter?
      My Computer


  4. Posts : 17,796
    Windows 10, Home Clean Install
       #4

    Hey Cruzz.
    The drivers that I listed are outdated, makes no difference who provided them originally. You go to the website of the manufacturer, look for the most up to date and download.

    If you have a driver that was provided by your laptop mfg, then go to that website. If you have an Intel card, go to the Intel site, etc.

    May I suggest, before each install you make a system restore point, if things go wrong or you make a mistake, with system restore you can go back and start over.

    Any drivers manufacterd by Microsoft you can ignore.

    Here is the first one

    Mdmxsdk.sys file description
    Productname: Diagnostic Interface
    Description: Diagnostic Interface DRIVER
    Company: Conexant

    You can find it at the Conexant, website
      My Computer


  5. Posts : 10
    Windows 7 64-bit
    Thread Starter
       #5

    Ok, great. Thank you :)
      My Computer


  6. Posts : 17,796
    Windows 10, Home Clean Install
       #6

    Try the computer, the actual cause given was the network card. The BSOD may be gone. But you should update the drivers anyway. If the BSOD is fixed, you can do a few drivers at at a time.

    Xaudio64.sys file description
    Productname: SoftK56 Modem Driver
    Description: Modem Audio Device Driver
    Company: Conexant Systems, Inc.


    Cax_cnxt.sys file description
    Productname: SoftK56 Modem Driver
    Description: HSF_CNXT driver
    Company: Conexant Systems,

    CAXHWAZL.sys
    CAX_DPV.sys
    These two same company as above


    Btwavdt.sys file description
    Productname: Bluetooth Software
    Description: Broadcom Bluetooth AVDT Service
    Company: Broadcom Corporation.
    btwrchid.sys
    btwaudio.sys
    These are all the same company


      My Computer


 

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