Windows 7: Hi Guys can you check my BSOD Please

steve-pressman · 21 Aug 2010

Had a couple of BSOD's recently a rare event for me so can you guys have a look for me please.

Thanks

Steve

Ztruker · 21 Aug 2010

The first one shows the Process_name is: mbamservice.exe which belings to Malware Bytes Anti Malware.

I'd suggest uninstalling and reinstalling, see if that helps.

2nd dump shows TrustedInstall as the Process_Name. This one was due to memory corruption. Were you installing something when it occurred? MBAM perhaps? If so the two tie together with the 2nd probably causing the first (my guess).

ttran · 21 Aug 2010

I think Rich gave you good advise. I would recommend you also to check your RAM because stop code 50 is usually hardware come into play.
Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.

I see that you have some out of date drivers:

Quote:

supersafer64 supersafer64.sys Fri Dec 26 16:19:49 2008 (4954A1B5)
It was hard to find information about it, it looks like a protection program. Either update it or remove it
It's not impossible that I actually did conflict with malware byte
asusgsb asusgsb.sys Thu Sep 27 20:14:50 2007 (46FBACCA)
ASUS Virtual Video Capture Device Driver

Quote:

STOP 0x00000050: PAGE_FAULT_IN_NONPAGED_AREA (go to top of page)

Usual causes: Defective hardware (particularly memory - but not just RAM), Faulty system service, Antivirus, Device driver, NTFS corruption, BIOS

I doubt that there is confliction between Kaspersky and the program you are trying to install, stop code 50 as you can see, is potentially caused by 3rd party antivirus.

Regard,

Tuan

CarlTR6 · 21 Aug 2010

Steve, I recommend that you uninstall Kaspersky while you are troubleshooting. One of your dumps reported kl2.sys as an unloaded module. Kaspersky is known to cause crashes on some Windows 7 systems. Use this uninstall tool > Info > Tool

Windows 7: Hi Guys can you check my BSOD Please

Hi Guys can you check my BSOD Please problems?