Windows 7: BSoD when computer was left on overnight twice...

skybooks · 22 Aug 2010

Dell XPS M1530
2.4ghz cpu
256 mb Nvidia GPU
250gb HDD
Windows 7 retail self installed.
Newish installation 1 week old.
Hardware is 3 years old - motherboard is new.

Interestingly this has never happened in the day, only when I left on all night.
There is a known issue of overheating on these laptops, can that be a bsod causer?

Thanks.

ttran · 22 Aug 2010

Hi and Welcome to SF!

I suspect Symantec EndPoint Protection was the cause. Please remove it completely
Download and run the Norton Removal Tool to uninstall your Norton product | Norton Support

Also, please download and install fresh copy of your intel wifi adapter driver. netw5v32.sys was mentioned in one of the dmp file.

BUGCHECK SUMMARY:

Code:

BugCheck D1, {14, 2, 0, 8b6f346f}

Unable to load image \SystemRoot\system32\DRIVERS\netw5v32.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for netw5v32.sys
*** ERROR: Module load completed but symbols could not be loaded for netw5v32.sys
Probably caused by : NETIO.SYS ( NETIO!RtlCopyMdlToMdlIndirect+62 )

Followup: MachineOwner
---------
BugCheck 9F, {3, a70061e8, 82b65ae0, b27fb8e8}

Unable to load image \SystemRoot\system32\DRIVERS\teefer2.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for teefer2.sys
*** ERROR: Module load completed but symbols could not be loaded for teefer2.sys
Probably caused by : ntkrpamp

Followup: MachineOwner
---------

Regard,

Tuan

ttran · 22 Aug 2010

You also have few out of date drivers as well:

Code:

pfiltr  Apfiltr.sys  Mon Jun 25 16:53:10 2007 (467F9086)
  Alps pointing device 

   iaStor   iaStor.sys   Thu Apr 26 01:27:47 2007 (462F9DA3)
Intel Storage drivers
  http://downloadcenter.intel.com/Default.aspx

9a999000 9a9d2880   OEM02Dev OEM02Dev.sys Thu Oct 11 09:29:05 2007 (470D8A71)
9a9d3000 9a9d4d00   OEM02Vfx OEM02Vfx.sys Mon Mar 05 17:45:03 2007 (45EBF4AF)
Creative Video Camera Device Driver
Creative Worldwide Support

vsb      vsb.sys      Tue Sep 07 20:31:26 2004 (413DB82E)
The process Virtual Serial Bus belongs to the software WB Electronics Virtual Serial Bus or Virtual Serial Bus Enumerator by WB Electronics or ELTIMA Software.

VComm    VComm.sys    Mon Jan 21 18:26:10 2008 (47948152)
Bluetooth Virtual COM Driver                                                              

82273000 82284000   rimmptsk rimmptsk.sys Fri Feb 15 16:01:16 2008 (47B554DC)
82284000 82298000   rimsptsk rimsptsk.sys Mon Jul 30 08:42:56 2007 (46AD4220)
82298000 822ea000   rixdptsk rixdptsk.sys Mon Jul 30 09:54:01 2007 (46AD52C9)
Ricoh Memory Card Reader driver

I just realize all of your Symantec/Norton product are out of date. You can either choose to update them or uninstall them.

Regard

Tuan

Jonathan_King · 22 Aug 2010

Welcome to SF!

Remove SPTD with this tool: DuplexSecure - Downloads

Norton is known to cause BSODs, and in your dumps, it wouldn't surprise me at all. Remove it with this tool: ftp://ftp.symantec.com/public/englis...moval_Tool.exe

Replace with the free MSE: http://www.microsoft.com/security_essentials

Your Intel Wireless adapter drivers are another quite likely cause. Please update them to the latest version.

Install these latest Intel drivers:

Â Intel(R) Rapid Storage Technology

Â Intel(R) Matrix Storage Manager

...Summary of the Dumps:

Code:


Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Sun Aug 22 00:24:49.263 2010 (GMT-4)
System Uptime: 0 days 6:14:27.995
*** WARNING: Unable to verify timestamp for teefer2.sys
*** ERROR: Module load completed but symbols could not be loaded for teefer2.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Fri Aug 20 01:41:29.793 2010 (GMT-4)
System Uptime: 0 days 16:28:25.650
BugCheck D1, {14, 2, 0, 8b6f346f}
*** WARNING: Unable to verify timestamp for netw5v32.sys
*** ERROR: Module load completed but symbols could not be loaded for netw5v32.sys
Probably caused by : NETIO.SYS ( NETIO!RtlCopyMdlToMdlIndirect+62 )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨

skybooks · 22 Aug 2010

WOW... Thanks so much. Have followed all the advice. The only latest driver I cant find is the webcam. Any pointers?

Thanks again fo such brilliant concise advice.

Jonathan_King · 22 Aug 2010

What webcam is it?

skybooks · 22 Aug 2010

Creative labs integrated webcam. Its on the Dell XPS M1530.

skybooks · 22 Aug 2010

2.0 mpixel, if that helps.

Jonathan_King · 22 Aug 2010

You may see if Windows Update can find an update for it. Right-click on the device in Device Manager, and select Update Driver Software.

No guarantees, Windows Update does not have a very good reputation for finding good drivers.

I see no driver updates on the Dell support page.

I recommend ignoring the old webcam drivers for now, unless you get more BSODs. If you do, disable the cam in Device Manager.

skybooks · 22 Aug 2010

Thanks a lot for all this.

I thought Symantec was reliable company.. If I think back, it is possible that all the trouble started after symantec. Does it really make sense that their software officially damages systems?

Is Microsoft anti virus just as good as symantec and the rest?

I went to Symantec because my nod32 eset was running the CPU to 100% alot of the time.

Windows 7: BSoD when computer was left on overnight twice...

BSoD when computer was left on overnight twice... problems?