Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: PC keeps crashing. Can you help me read minidumps?


22 Aug 2010   #1

Windows 7 x64
 
 
PC keeps crashing. Can you help me read minidumps?

Hi all!

I have a problematic Windows 7 Ultimate 32-bit that keeps crashing. As the PC was formatted some three days ago and the problem persists, it's probably a hardware issue, but memtest86+ says no errors, so, I don't know what might be the actual cause. Can you help me decipher the minidump files?

Thanks!

My System SpecsSystem Spec
.

22 Aug 2010   #2

Windows 7 Professional x64
 
 

I wonder if AVG is causing them, so please remove it with this tool: http://download.avg.com/filedir/util...avgremover.exe

Replace with MSE: http://www.microsoft.com/security_essentials

If the problem persists, enable driver verifier: Driver Verifier - Enable and Disable

Update your nVidia GFX drivers: Drivers - Download NVIDIA Drivers

...Summary of the Dumps:
Code:

Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Sun Aug 22 04:11:30.624 2010 (UTC - 4:00)
System Uptime: 0 days 0:32:28.718
BugCheck 7F, {0, 0, 0, 0}
Probably caused by : hardware ( nt!KiTrap00+8b )
BUGCHECK_STR:  0x7f_0
PROCESS_NAME:  explorer.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Debug session time: Sat Aug 21 04:13:33.392 2010 (UTC - 4:00)
System Uptime: 0 days 1:28:31.486
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Debug session time: Fri Aug 20 15:30:18.338 2010 (UTC - 4:00)
System Uptime: 0 days 0:20:52.893
BugCheck D1, {1, 2, 0, 1}
*** WARNING: Unable to verify timestamp for Rtnicxp.sys
*** ERROR: Module load completed but symbols could not be loaded for Rtnicxp.sys
Probably caused by : tcpip.sys ( tcpip!TcpBwManageTrackedData+af )
PROCESS_NAME:  OBJECT~1.EXE
BUGCHECK_STR:  0xD1
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
My System SpecsSystem Spec
22 Aug 2010   #3

64-bit Windows 8.1 Pro
 
 

Your .dmp files show several issues going on, so lets address them one at a time...

Your first .dmp file shows Rtnicxp.sys (Realtek 10/100/1000 NDIS 5.1 Driver) Download and install the latest version from http://www.realtek.com.tw/downloads/...Level=3&Conn=2

Your second .dmp file shows nvlddmkm.sys (nVidia Video drivers) Download and install the latest version from http://www.nvidia.com/Download/index.aspx
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {1, 2, 0, 1}

Unable to load image \SystemRoot\system32\DRIVERS\Rtnicxp.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Rtnicxp.sys
*** ERROR: Module load completed but symbols could not be loaded for Rtnicxp.sys
Probably caused by : tcpip.sys ( tcpip!TcpBwManageTrackedData+af )

Followup: MachineOwner
---------

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: 84829388, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: 8e4b6a80, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 00000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 00000002, Optional internal context dependent data.

Debugging Details:
------------------

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys

FOLLOWUP_IP: 
nvlddmkm+aca80
8e4b6a80 55              push    ebp

SYMBOL_NAME:  nvlddmkm+aca80

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a0c7fdb

FAILURE_BUCKET_ID:  0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------
These drivers are out of date and need to be updated...

Code:


8de4b000 8de6a000   ac97via  ac97via.sys  Mon Nov 22 15:29:55 2004 (41A24C43) ... Ac97via.sys is VIA's Audio Codec '97 for enhanced audio driver.  VIA Contact Support - VIA Technologies, Inc.
8ea47000 8ea62000   COMMONFX COMMONFX.DLL Mon Mar 05 01:59:50 2007 (45EBBFE6) ... Creative Common FX Plug-in ... Creative Worldwide Support
8e938000 8e967000   emupia2k emupia2k.sys Mon Mar 05 01:58:01 2007 (45EBBF79) ... Creative E-mu Plug-in Architecture Driver ... Creative Worldwide Support
8f41a000 8f41f280   GEARAspiWDM GEARAspiWDM.sys Mon May 18 08:16:53 2009 (4A1151B5) ... CD-ROM Class Filter Driver by Gear Software ... http://www.gearsoftware.com/
8e82e000 8e938000   ha10kx2k ha10kx2k.sys Mon Mar 05 01:58:07 2007 (45EBBF7F) ... Creative Hardware Abstract Layer Driver ... Creative Worldwide Support
8ff9f000 8ffae000 Rtnicxp Rtnicxp.sys Fri May 30 11:12:11 2008 (4840194B)
My System SpecsSystem Spec
.


22 Aug 2010   #4

Windows 7 x64
 
 

Quote   Quote: Originally Posted by Jonathan_King View Post
I wonder if AVG is causing them, so please remove it with this tool: http://download.avg.com/filedir/util...avgremover.exe
Thanks, but I'll try the driver updates before completely removing the brand of antivirus I've been happy with for years.

Quote   Quote: Originally Posted by Tews View Post
Your first .dmp file shows Rtnicxp.sys (Realtek 10/100/1000 NDIS 5.1 Driver) Download and install the latest version from Realtek
That's my ethernet card. Device manager says it's Realtek RTL8139/810x, which is not available on the manufacturer's site: Realtek

Quote   Quote: Originally Posted by Tews View Post
Your second .dmp file shows nvlddmkm.sys (nVidia Video drivers) Download and install the latest version from Drivers - Download NVIDIA Drivers
Will do.

Quote   Quote: Originally Posted by Tews View Post
These drivers are out of date and need to be updated...
Code:
8de4b000 8de6a000   ac97via  ac97via.sys  Mon Nov 22 15:29:55 2004 (41A24C43) ... Ac97via.sys is VIA's Audio Codec '97 for enhanced audio driver.  VIA Contact Support - VIA Technologies, Inc.
8ea47000 8ea62000   COMMONFX COMMONFX.DLL Mon Mar 05 01:59:50 2007 (45EBBFE6) ... Creative Common FX Plug-in ... Creative Worldwide Support
8e938000 8e967000   emupia2k emupia2k.sys Mon Mar 05 01:58:01 2007 (45EBBF79) ... Creative E-mu Plug-in Architecture Driver ... Creative Worldwide Support
8f41a000 8f41f280   GEARAspiWDM GEARAspiWDM.sys Mon May 18 08:16:53 2009 (4A1151B5) ... CD-ROM Class Filter Driver by Gear Software ... GEAR Software - DVD Mastering Software & CD Burning Software & GEAR PRO Mastering
8e82e000 8e938000   ha10kx2k ha10kx2k.sys Mon Mar 05 01:58:07 2007 (45EBBF7F) ... Creative Hardware Abstract Layer Driver ... Creative Worldwide Support
8ff9f000 8ffae000   Rtnicxp  Rtnicxp.sys  Fri May 30 11:12:11 2008 (4840194B)
I gather these are drivers I use for my Creative SoundBlaster live! 5.1 (model: SB0100), and these are the ONLY working drivers I managed to find for this card. Finding those wasn't easy either, so, I'm open to suggestions.
My System SpecsSystem Spec
22 Aug 2010   #5

Windows 7 Professional x64
 
 

You may try disabling the Creative card temporarily to see if the BSODs quit. If they do, time to buy a new card.

If the problems persist be sure to remove AVG. It is a common cause in Vista and 7 systems.
My System SpecsSystem Spec
23 Aug 2010   #6

Windows 7 x64
 
 

I'm removing AVG now to see whether that has any effect.

How did you get the summaries of the dumps though? I googled a while back, but found no down-to-the-point tutorial.
My System SpecsSystem Spec
23 Aug 2010   #7

Windows 7 Professional x64
 
 

We use Windbg. See this tutorial: Configuring the "Debugging Tools"
My System SpecsSystem Spec
23 Aug 2010   #8

Windows 7 x64
 
 

Thanks!

WSE seems very featureless though. Does Avira AntiVir have similar problems than AVG?
My System SpecsSystem Spec
23 Aug 2010   #9

Windows 7 Professional x64
 
 

Yes, please use MSE. It's the only free AV I have NOT seen cause BSODs.

If you want to go paid, use ESET 2010.
My System SpecsSystem Spec
24 Aug 2010   #10

Windows 7 x64
 
 

Still BSOD
Latest nVidia drivers.
Updated wifi and ethernet drivers as Windows 7 automatic software update offered it.
SoundBlaster disabled.
Removed AVG as instructed.
Latest minidump attached.
My System SpecsSystem Spec
Reply

 PC keeps crashing. Can you help me read minidumps?




Thread Tools




Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

й Designer Media Ltd

All times are GMT -5. The time now is 09:09 AM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33