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Windows 7: Help! Bsod! Most solutions checked!


22 Aug 2010   #1

Windows 7 Home Premium 64bit
 
 
Help! Bsod! Most solutions checked!

HP dv6-3042tx
Windows 7 x64

I tried every solution, the hardrive was not an issue, the memory was not an issue, so i think its the softwares, or possibly overheating. i seriously don't know
Attachments Made, has the dump files, the problem signature, picture and the performance monitor.

My System SpecsSystem Spec
.

22 Aug 2010   #2

Microsoft Window 7 Professional 32 bit
 
 

Hi and Welcome to SF!

This is very straight forward, it was caused by SRTSP64.SYS, which is part of your Symantec/Norton AV. Please remove it completely.
Download and run the Norton Removal Tool to uninstall your Norton product | Norton Support
You can try MSE in the meantime (BSODs free and it's free)
http://www.microsoft.com/security_essentials

BUGCHECK SUMMARY:
Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\TUANTR~1\AppData\Local\Temp\Rar$DI00.756\082210-51090-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*e:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`02c59000 PsLoadedModuleList = 0xfffff800`02e96e50
Debug session time: Sun Aug 22 16:06:14.080 2010 (UTC + 7:00)
System Uptime: 0 days 3:50:49.267
Loading Kernel Symbols
...............................................................
................................................................
...........................................
Loading User Symbols
Loading unloaded module list
...................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffff8a1183b5fee, 0, fffff80002cc0680, 5}

Unable to load image \SystemRoot\system32\drivers\NISx64\1100000.088\SRTSP64.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SRTSP64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSP64.SYS

Could not read faulting driver name
Probably caused by : SRTSP64.SYS ( SRTSP64+3764a )

Followup: MachineOwner
---------
Regard,

Tuan
My System SpecsSystem Spec
22 Aug 2010   #3

Windows 7 Home Premium 64bit
 
 

okay, norton was pre-installed already in on the laptop, but i was already useing MSE, so if i remove norton may i solve the problem?i am removing it now
My System SpecsSystem Spec
.


22 Aug 2010   #4

Microsoft Window 7 Professional 32 bit
 
 

It was directly blamed in the DMP with stop code 50, which is typically caused by Antivirus program. Make sure to remove it using the instruction I gave.

Good Luck

Tuan
My System SpecsSystem Spec
22 Aug 2010   #5

Windows 7 Home Premium 64bit
 
 

yep i am following your instructions for removing it using the nortom removal tool

i will reply in a week or so if any errors are still occuring
My System SpecsSystem Spec
Reply

 Help! Bsod! Most solutions checked!




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