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Windows 7: Programs Crashing When I Start Them

22 Aug 2010   #1
Superfly

Windows 7 Home Premium
 
 
Programs Crashing When I Start Them

This problem started about a month ago with Windows Live Messenger. Since then i had no problems until last week when my game recording program WeGame began to crash when i start it up. Now today one of my favourite games Counter Strike : Source has started having the same problem.

When starting Windows Live Messenger i am given the Windows Live Messenger has stopped working.. then it closes.
When starting WeGame it usually crashes when i log in, with the same error.
When i start Counter Strike : Source it says Hl2.exe has stopped working and needs to close.

Please someone help me because this is stopping me from using some of the most important programs i use.

I have tried running as an administrator, in compatablility mode, restarting computer, reinstalling all 3 programs, using CCleaner and Windows Cleaner, closing other applications, disabling antivirus, scanning for viruses and many other things.

Any suggestions? Thanks, Ryan.


My System SpecsSystem Spec
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22 Aug 2010   #2
richc46

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Did you run your antivirus
Did you download and scan with malwarebytes.
http://www.vistax64.com/system-secur...se-help-6.html

After the above
Try clean boot and see if it helps
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

Go to event viewer to try and determine the cause.
My System SpecsSystem Spec
22 Aug 2010   #3
Superfly

Windows 7 Home Premium
 
 

I tried event viewer and the results are this ..

Faulting application name: hl2.exe, version: 0.0.0.0, time stamp: 0x4c354523
Faulting module name: client.dll, version: 0.0.0.0, time stamp: 0x4c6a0fd6
Exception code: 0xc0000005
Fault offset: 0x001efbfd
Faulting process id: 0x1278
Faulting application start time: 0x01cb420d7f503fa8
Faulting application path: c:\program files\steam\steamapps\*****\counter-strike source\hl2.exe
Faulting module path: c:\program files\steam\steamapps\*****\counter-strike source\cstrike\bin\client.dll
Report Id: c2125950-ae00-11df-a235-40618695260a


Can you help me with this? What does it mean? Thanks for the reply bro
My System SpecsSystem Spec
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22 Aug 2010   #4
richc46

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

The important part of the event log is the error code 0000005
Which means
The most typical causes for the ‘0xc0000005: Access Violation’ error are: corrupt registry, malware, faulty RAM, faulty drivers, incorrectly written, installed or updated software or even Windows security features.

Unless you have expertise with the registry, I would do nothing, in that area, at this point.

I would make a thorough antivirus scan and download and run malwarebytes.
http://www.malwarebytes.org/mbam.php
I would take a ram testDownload memtest86 and test RAM RAM - Test with Memtest86+
http://www.hcidesign.com/memtest/manual.html
My System SpecsSystem Spec
22 Aug 2010   #5
Superfly

Windows 7 Home Premium
 
 

okay so i did the scan with the program you reccomended and it found 0 infections, i also used the RAM tool and it found 0 errors .. any other suggestions?
My System SpecsSystem Spec
22 Aug 2010   #6
richc46

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

The ram test must be run for at least 6 passes, over night is suggested.
My System SpecsSystem Spec
22 Aug 2010   #7
Superfly

Windows 7 Home Premium
 
 

what is 6 passes? you meazn i have to do the ram test 5 more times?
My System SpecsSystem Spec
22 Aug 2010   #8
richc46

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

From the tutorial that I gave you

1. With the CD in the drive, or the USB key inserted, reboot your computer. If Memtest does not automatically boot, go into the BIOS and change the CD drive or USB drive to be the first to boot.

2. Memtest will immediately start testing as soon as it boots. No attendance is needed.

3. Let it run until at least 7 passes are completed, or errors are found (whichever comes first). The longer you run it, the better.

The test is not fool proof, once is definately not enough. Yes several more times.

and if you find and error. You have to run each one separately, to find out which stick.
Then you must take a good stick to test the MB slots.
My System SpecsSystem Spec
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