Windows 7: BSOD on a Windows 7 64 Laptop

Cruzz563 · 22 Aug 2010

Hi guys, I came here before was able to get help. Thought I was try again with a new problem and different machine. It's a Sony VAIO Laptop 2.4GHz C2D with 4GB of RAM running Windows 7 64-bit Home Premium. I wasn't sure exactly what other specs to post as I have a minidump file. I get the BSOD about once a week. Dunno what it could be. Hoping someone could help, I've done 2 online scans separate from my on system a/v. Found nothing. So I'm here

richc46 · 22 Aug 2010

STOP 0x0000009F: DRIVER_POWER_STATE_FAILURE Usual causes: Device driver
0x0000009F: DRIVER_POWER_STATE_FAILURE
A driver is in an inconsistent or invalid power state. Typically occurs during events that involve power state transitions, such as shutting down, or moving into or out of standby or hibernate mode.NETw5s64

Code:

 Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64

Code:

Copyright (c) Microsoft Corporation. All rights reserved.
 
Loading Dump File [C:\Users\richc46\AppData\Local\Temp\Temp1_082210-23790-01[1].zip\082210-23790-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff800`045004c0?
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`03064000 PsLoadedModuleList = 0xfffff800`032a1e50
Debug session time: Sun Aug 22 02:20:34.419 2010 (GMT-4)
System Uptime: 1 days 10:43:55.124
Loading Kernel Symbols
...............................................................
................................................................
............................................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 9F, {3, fffffa8004d0ca20, fffff800045004d8, fffffa80049be250}
*** WARNING: Unable to verify timestamp for NETw5s64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETw5s64.sys
Probably caused by : NETw5s64.sys
Followup: MachineOwner
---------

Probable Cause
Driver Netw5s64.sys file description
Productname: Intel® Wireless WiFi Link Adapter
Description: Intel® Wireless WiFi Link Driver
Company: Intel Corporation
This driver is up to date, but given as the probable cause. Go to the website and replace..

I will also ask you to update outdated drivers, .
mdmxsdk.sys Mon Jun 19 17:27:26 2006
xaudio64.sys Tue Nov 28 19:45:04 2006
CAX_CNXT.sys Fri Dec 22 15:29:46 2006
CAXHWAZL.sys Fri Dec 22 15:30:47 2006
CAX_DPV.sys Fri Dec 22 15:33:24 2006
SFEP.sys Fri Aug 03 01:35:53 2007
Apfiltr.sys Wed Dec 12 04:05:51 2007
rimssn64.sys Tue Sep 02 04:50:00 2008
sxuptp.sys Fri Sep 12 00:34:19 2008
iaStor.sys Fri Sep 12 16:46:00 2008
risdsn64.sys Mon Sep 22 05:54:03 2008
yk62x64.sys Mon Feb 23 10:02:27 2009
btwl2cap.sys Fri Apr 03 20:28:45 2009
iPodDrv.sys Fri Apr 10 00:07:40 2009
amdxata.sys Tue May 19 13:56:59 2009
RtHDMIVX.sys Wed Jun 24 06:23:22 2009
btwavdt.sys Thu Jun 25 01:50:13 2009
btwrchid.sys Thu Jun 25 01:51:37 2009
btwaudio.sys Wed Jul 01 09:54:56 2009

If I have inadvertently included Microsoft Drivers, they can be ignored.

How to Find Drivers
search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone - search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads

Did not do a full review, looks like Intel Driver is the cause. Update drivers and if BSOD returns, repost

Cruzz563 · 22 Aug 2010

Thanks very much richc46.

Updated WiFi driver to Intel's latest. Had a quick question about your suggestion to update the other list of drivers; is it a good idea to update drivers that aren't provided by my laptop manufacturer or does it matter?

richc46 · 22 Aug 2010

Hey Cruzz.
The drivers that I listed are outdated, makes no difference who provided them originally. You go to the website of the manufacturer, look for the most up to date and download.

If you have a driver that was provided by your laptop mfg, then go to that website. If you have an Intel card, go to the Intel site, etc.

May I suggest, before each install you make a system restore point, if things go wrong or you make a mistake, with system restore you can go back and start over.

Any drivers manufacterd by Microsoft you can ignore.

Here is the first one

Mdmxsdk.sys file description
Productname: Diagnostic Interface
Description: Diagnostic Interface DRIVER
Company: Conexant

You can find it at the Conexant, website

Cruzz563 · 22 Aug 2010

Ok, great. Thank you

richc46 · 22 Aug 2010

Try the computer, the actual cause given was the network card. The BSOD may be gone. But you should update the drivers anyway. If the BSOD is fixed, you can do a few drivers at at a time.

Xaudio64.sys file description
Productname: SoftK56 Modem Driver
Description: Modem Audio Device Driver
Company: Conexant Systems, Inc.

Cax_cnxt.sys file description
Productname: SoftK56 Modem Driver
Description: HSF_CNXT driver
Company: Conexant Systems,

CAXHWAZL.sys
CAX_DPV.sys
These two same company as above

Btwavdt.sys file description
Productname: Bluetooth Software
Description: Broadcom Bluetooth AVDT Service
Company: Broadcom Corporation.
btwrchid.sys
btwaudio.sys
These are all the same company

Windows 7: BSOD on a Windows 7 64 Laptop

BSOD on a Windows 7 64 Laptop problems?