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Windows 7: Windows Crash dump (HELP)


23 Aug 2010   #1

Windows 7 Ultimate
 
 
Windows Crash dump (HELP)

Is Windows 7 . . .
- x86 (32-bit)
- the original installed OS on the system? No
- an OEM or full retail version? OEM

- What is the age of system (hardware)? 2 years
- What is the age of OS installation? 2 months

My System SpecsSystem Spec
.

23 Aug 2010   #2

Windows 7 Ultimate 32 bit
 
 

Welcome to the forum, marcantonio. Your dump indicates a hardware problem. STOP 0x000000F4: CRITICAL_OBJECT_TERMINATION

In this case, the dumps points to a hard drive as the cause. 0xc000000e - A device which does not exist was specified.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck F4, {3, 88484140, 884842ac, 82c2fdd0}

Probably caused by : hardware_disk ( +21f )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

CRITICAL_OBJECT_TERMINATION (f4)
A process or thread crucial to system operation has unexpectedly exited or been
terminated.
Several processes and threads are necessary for the operation of the
system; when they are terminated (for any reason), the system can no
longer function.
Arguments:
Arg1: 00000003, Process
Arg2: 88484140, Terminating object
Arg3: 884842ac, Process image file name
Arg4: 82c2fdd0, Explanatory message (ascii)

Debugging Details:
------------------


PROCESS_OBJECT: 88484140

IMAGE_NAME:  hardware_disk

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAULTING_MODULE: 00000000 

PROCESS_NAME:  wininit.exe

EXCEPTION_RECORD:  8f6c9ce0 -- (.exr 0xffffffff8f6c9ce0)
ExceptionAddress: 75c3939a
   ExceptionCode: c0000006 (In-page I/O error)
  ExceptionFlags: 00000000
NumberParameters: 3
   Parameter[0]: 00000008
   Parameter[1]: 75c3939a
   Parameter[2]: c000000e
Inpage operation failed at 75c3939a, due to I/O error c000000e

EXCEPTION_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.

EXCEPTION_PARAMETER1:  00000008

EXCEPTION_PARAMETER2:  75c3939a

EXCEPTION_PARAMETER3:  c000000e

IO_ERROR: (NTSTATUS) 0xc000000e - A device which does not exist was specified.

EXCEPTION_STR:  0xc0000006_c000000e

FAULTING_IP: 
+21f
75c3939a ??              ???

BUGCHECK_STR:  0xF4_IOERR_C000000E

STACK_TEXT:  
8f6c97a8 82ce30d7 000000f4 00000003 88484140 nt!KeBugCheckEx+0x1e
8f6c97cc 82c66ed2 82c2fdd0 884842ac 884843b0 nt!PspCatchCriticalBreak+0x71
8f6c97fc 82c68d6f 88484140 88591940 c0000006 nt!PspTerminateAllThreads+0x2d
8f6c9830 82a4a44a ffffffff c0000006 8f6c9cc4 nt!NtTerminateProcess+0x1a2
8f6c9830 82a496ad ffffffff c0000006 8f6c9cc4 nt!KiFastCallEntry+0x12a
8f6c98b0 82ac466f ffffffff c0000006 0001003f nt!ZwTerminateProcess+0x11
8f6c9cc4 82a4b036 8f6c9ce0 00000000 8f6c9d34 nt!KiDispatchException+0x497
8f6c9d2c 82a4d77b 00a810c4 75c3939a badb0d00 nt!CommonDispatchException+0x4a
8f6c9d2c 75c3939a 00a810c4 75c3939a badb0d00 nt!KiTrap0E+0x21f
WARNING: Frame IP not in any known module. Following frames may be wrong.
00a810c4 00000000 00000000 00000000 00000000 0x75c3939a


STACK_COMMAND:  kb

FOLLOWUP_IP: 
+21f
75c3939a ??              ???

SYMBOL_STACK_INDEX:  9

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware_disk

SYMBOL_NAME:  +21f

FAILURE_BUCKET_ID:  0xF4_IOERR_C000000E_+21f

BUCKET_ID:  0xF4_IOERR_C000000E_+21f

Followup: MachineOwner
---------
Unfortunately, I only read English and I cannot read the reports. Go to Device Manager, expand Disk drives and see if you have any errors showing. Post a screen shot using the Sniping tool of what you see in Device Manager.

This may be contributing to the problem:
Quote:
ATSwpDrv.sys Wed Mar 28 16:44:15 2007 - Slide Fingerprint USB Driver is a driver file from company AuthenTec, Inc. belonging to product Slide Fingerprint USB Driver.
This is an obsolete driver and Win 7 generally does not like older drivers. See if you can update it. If not, I recommend that you uninstall this hardware/software.

I also find the following out of date drivers:
Quote:
CHDRT32.sys Tue Mar 04 13:31:57 2008
cpqbttn.sys Mon Apr 20 10:38:52 2009
CNXT.sys Wed Jun 20 14:28:20 2007
HSX_DPV.sys Wed Jun 20 14:29:51 2007
HSXHWAZL.sys Wed Jun 20 14:28:32 2007
netw5v32.sys Thu Mar 26 12:10:37 2009 -
rimmptsk.sys Thu Jun 25 03:58:09 2009
rimsptsk.sys Thu Jun 25 03:10:46 2009
rixdptsk.sys Thu Jun 25 03:25:57 2009
Update all these drivers, preferably through the manufacturers' websites instead of through Windows Update or Device manager. Generally speaking, Windows 7 does not like drivers dated prior to July13, 2009. Older drivers can and will cause conflicts, memory corruption and crashes.
Quote:
How To Find Drivers:
- I have listed links to most of the drivers in the code box below. Please use the links there to see what info I've found about those drivers.
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.


- - The most common drivers are listed on this page: Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads


Be sure to tell us what you see in device manger. Update the above out of date drivers, reboot and run your system. We will go from there. If you need help with the drivers, please post.
My System SpecsSystem Spec
23 Aug 2010   #3

Windows 7 Ultimate
 
 

Thanks for help
My System SpecsSystem Spec
.


23 Aug 2010   #4

64-bit Windows 8.1 Pro
 
 

The following drivers are out of date and need updating...

Code:
980ce000 980ee980   ATSwpDrv ATSwpDrv.sys Wed Mar 28 16:44:15 2007 (460AD39F) ... Swipe Fingerprint Sensor USB Driver - AuthenTec, Inc. ... http://www.authentec.com/default.cfm
9800c000 980c1000   HSX_CNXT HSX_CNXT.sys Wed Jun 20 14:28:20 2007 (467971C4) ... SoftK56 Modem Driver by Conexant Systems ... Conexant: Support
97e8b000 97f8e000   HSX_DPV  HSX_DPV.sys  Wed Jun 20 14:29:51 2007 (4679721F)  ... SoftK56 Modem Driver by Conexant Systems ... Conexant: Support
97e4d000 97e8b000   HSXHWAZL HSXHWAZL.sys Wed Jun 20 14:28:32 2007 (467971D0)  ... SoftK56 Modem Driver by Conexant Systems ... Conexant: Support
My System SpecsSystem Spec
23 Aug 2010   #5

Microsoft Window 7 Professional 32 bit
 
 

In addition to great advise from Carl and Tom, here is one article to check if it is your case:
KB 977178 You receive various Stop error messages in Windows 7 or in Windows Server 2008 R2 when you resume a computer that has a large SATA hard disk
My System SpecsSystem Spec
23 Aug 2010   #6

Windows 7 Ultimate 32 bit
 
 

Thanks Tews and Ttran. I appreciate the teamwork
My System SpecsSystem Spec
23 Aug 2010   #7

Windows 7 Ultimate 32 bit
 
 

Here is some help with your drivers.

CHDRT32.sys Tue Mar 04 13:31:57 2008 - Conexant High Definition SmartAudioConexant: Support

cpqbttn.sys Mon Apr 20 10:38:52 2009 - HP Tablet PC Key Button HID Driver belongs to the software HP Quick Launch Buttons by Hewlett-Packard Development Company, L.P.

CNXT.sys Wed Jun 20 14:28:20 2007 - I think this one is a Conexant driver. I cannot find what it is for. You may find it on the Conexant site. Conexant: Support

HSX_DPV.sys Wed Jun 20 14:29:51 2007 - SoftK56 Modem Driver by Conexant Systems Conexant: Support

HSXHWAZL.sys Wed Jun 20 14:28:32 2007 - SoftK56 Modem Driver by Conexant Systems Conexant: Support

netw5v32.sys Thu Mar 26 12:10:37 2009 - Intel Wireless WiFi Link Driverhttp://downloadcenter.intel.com/Default.aspx

rimmptsk.sys Thu Jun 25 03:58:09 2009 - Ricoh Memory Card Reader driver OEM - none at http://www.ricoh.com

rimsptsk.sys Thu Jun 25 03:10:46 2009 - Ricoh Memory Card Reader driver OEM - none at http://www.ricoh.com

rixdptsk.sys Thu Jun 25 03:25:57 2009 - Ricoh Memory Card Reader driver OEM - none at http://www.ricoh.com

I hope this helps.
My System SpecsSystem Spec
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