Blue screen of death. Urgent help needed.

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  1. Posts : 58
    Windows 7
       #1

    Blue screen of death. Urgent help needed.


    Hi, my computer keeps crashing and this is the most reason 'XML view' report and I was wondering if anyone knew what the cause was? Any help would be amazing. I am really worried. Thank you.

    ZIP BELOW!
    Last edited by Cobrabite11; 23 Aug 2010 at 08:14.
      My Computer


  2. Posts : 58
    Windows 7
    Thread Starter
       #2

    HERE!

    Is Windows 7 . . .
    - x86 (32-bit) or x64 ? 32 bit.
    - the original installed OS on the system? No, vista.
    I bought Windows 7 a while back. January time I think.

    - What is the age of system (hardware)? 2 yearsish.
    - What is the age of OS installation (have you re-installed the OS?) I reinstalled the 'update' version yesterday to try and cure the BSOD but it did not work.

    ZIP FILE ATTACHED PLEASE PLEASE HELP!
      My Computer


  3. Posts : 17,796
    Windows 10, Home Clean Install
       #3

    There was no dump report. Read these instructions and be sure to follow step 2, Run as Administrator
    https://www.sevenforums.com/crashes-d...tructions.html
      My Computer


  4. Posts : 58
    Windows 7
    Thread Starter
       #4

    Finished. Followed all steps correctly!
      My Computer


  5. Posts : 11,990
    Windows 7 Ultimate 32 bit
       #5

    There is still no dump file. Try this:

    https://www.sevenforums.com/tutorials...en-forums.html

    And make sure you have mini dumps enabled.

      My Computer


  6. Posts : 58
    Windows 7
    Thread Starter
       #6

    They were not enabled so I have set it to appropriate settings. Would you like me to follow those steps again?
    I am currently uploading MEMORY.DMP to megaupload for you to take a look at. Thank you.
      My Computer


  7. Posts : 17,796
    Windows 10, Home Clean Install
       #7

    We need the dumps to even begin the analysis.
      My Computer


  8. Posts : 11,990
    Windows 7 Ultimate 32 bit
       #8

    If you set it up, you do not need to do so again. It will save the dump the next time you have a BSOD.
      My Computer


  9. Posts : 11,840
    64-bit Windows 8.1 Pro
       #9

    Please, just zip up the file and attach it to your next post as an attachment...(paperclip icon) .. it makes it a lot easier for us...
      My Computer


  10. Posts : 11,990
    Windows 7 Ultimate 32 bit
       #10

    What antivirus and firewall are you running? I think I spotted McAfee. Uninstall McAfee using this tool >Info > Tool. McAfee is a known cause of BSOD's on some Win 7 systems. Install Microsoft Security Essentials in its place and make sure Windows Firewall is turned on.

    I also spotted AVG. I suggest you install AVG. It is known to cause crashes on some Win & systems >
    Tool (32bit) - Tool (64 bit). If you have AVG Identity Protection installed, remove it with this tool > Info > Tool

      My Computer


 
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