Windows 7: Blue Screen!

Stefany93 · 23 Aug 2010

Hello guys,

I am very sorry to trouble you with such problems, but I really need your help. My computer has recently began to act weird. Suddenly, when I am watching a movie or playing go, blue screen appears, and this appears too '' Windows has detected a problem and needs to restart. ''

The blue screen continue to stay for 10 - 20 second and then the PC restarts!

That makes me really angry every time! My operating system is Windows 7, please, please help!

Thank you!
Best Regards
Stef

Jonathan_King · 23 Aug 2010

Welcome to SF Stefany.

No worries about troubling us, that's why we're here, and BSODs like yours are what keeps the BSOD Team happy!

Please follow these directions: http://www.sevenforums.com/crashes-d...tructions.html

That should get us the info we need to get started.

~JK

Lemur · 23 Aug 2010

Hi Stefany, and welcome to SF. Please post your system specs in your description area.
SF Diagnostic Tool - Using for Troubleshooting

Jonathan_King · 23 Aug 2010

Quote: Originally Posted by Lemur

Hi Stefany, and welcome to SF. Please post your system specs in your description area.
SF Diagnostic Tool - Using for Troubleshooting

Just so you know, Lemur, the BSOD Posting Instructions has everything the SF Tool has, and adds the system specs. Hit me up on PM, and I can give you a tour if you like.

Stefany93 · 24 Aug 2010

Jonathan_King, Lemur, thank you very much for the warm weclome! Here is a more detailed account of my problem. Please let me know if I have uploaded the stuff wrong, and I will try again.

1 - My OS is Windows 7 Ultimate
2 - It is not the original disc - some computer engineer installed that OS and it is not licenced.
3 - He just installed it on my PC - I have no idea what if it is a OEM or full retail.
4 - The OS was installed on the 11 of April and I bought the PC on the 7 of February 2009, haven't changed anything since then.
5 - I mean that on the 10 of April this year my previous OS, i.e Windows XP crashed and a computer engineer ( or at least he claimed to be ) came and installed Windows 7
6 - Here is the System Health Report.
7 - This is all

Jonathan_King · 24 Aug 2010

I wonder if your old Realtek drivers are the cause. Please install these ones: Realtek

...Summary of the Dumps:

Code:


Built by: 7600.20510.x86fre.win7_ldr.090819-1503
Debug session time: Tue Aug 24 06:11:12.019 2010 (UTC - 4:00)
System Uptime: 0 days 6:33:54.691
BugCheck D1, {3, 2, 0, 897b1543}
*** WARNING: Unable to verify timestamp for tcpip.sys
*** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
*** WARNING: Unable to verify timestamp for ndis.sys
*** ERROR: Module load completed but symbols could not be loaded for ndis.sys
*** WARNING: Unable to verify timestamp for Rt86win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt86win7.sys
Probably caused by : NETIO.SYS ( NETIO!IsFlowContextTableAcceptingContexts+18 )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.20510.x86fre.win7_ldr.090819-1503
Debug session time: Mon Aug 23 14:26:15.856 2010 (UTC - 4:00)
System Uptime: 0 days 7:46:39.512
BugCheck D1, {c001002c, 2, 0, 897b0b21}
*** WARNING: Unable to verify timestamp for tcpip.sys
*** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
*** WARNING: Unable to verify timestamp for ndis.sys
*** ERROR: Module load completed but symbols could not be loaded for ndis.sys
*** WARNING: Unable to verify timestamp for Rt86win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt86win7.sys
Probably caused by : NETIO.SYS ( NETIO!NetioDereferenceNetBufferList+56 )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.20510.x86fre.win7_ldr.090819-1503
Debug session time: Mon Aug 23 03:42:09.290 2010 (UTC - 4:00)
System Uptime: 0 days 0:58:43.948
BugCheck D1, {1400121, 2, 0, 896f3713}
*** WARNING: Unable to verify timestamp for ndis.sys
*** ERROR: Module load completed but symbols could not be loaded for ndis.sys
*** WARNING: Unable to verify timestamp for Rt86win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt86win7.sys
Probably caused by : Rt86win7.sys ( Rt86win7+10ff1 )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨

z3r010 · 24 Aug 2010

Quote: Originally Posted by Stefany93

some computer engineer installed that OS and it is not licenced.

I'm sorry but we cant help if you don't own a genuine copy of windows 7 - Windows 7 Forums - Forum Rules

Jonathan_King · 24 Aug 2010

Hello Stefany,

To confirm that you have a licensed version of Windows, please run the tool attached to this post. Post a screenshot of the Windows and Licensing tabs.

A Preferred Method of Uploading/Posting Screen Shots

If you do indeed have a valid version of Windows, we can continue support.

Stefany93 · 24 Aug 2010

Quote: Originally Posted by Jonathan_King

Hello Stefany,

To confirm that you have a licensed version of Windows, please run the tool attached to this post. Post a screenshot of the Windows and Licensing tabs.

A Preferred Method of Uploading/Posting Screen Shots

If you do indeed have a valid version of Windows, we can continue support.

Here it is -

Jonathan_King · 24 Aug 2010

Hello Stefany,

It appears the "computer engineer" did not install a legitimate Windows on your machine. Do you still have contact with him? If so, I recommend contacting him, and asking him about the key he used to activate.

He apparently used an OEM key to install Windows 7, on a machine that already had an OS on it. That itself is breaking the license terms, as he should have used either an Upgrade key, or Full Retail.

Furthermore, the method he used to activate is awfully shady, commonly associated with pirates.

Unfortunately, according to the forum rules, like our admin z3r010 posted (here), we cannot give support anymore.

Good luck with the "computer engineer".

~JK

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